Versa 3 blank screen and no lights on the back

[Rolley5]

Screen blank & no lights on back. 70 % charge. Versa 3. Please help

Moderator Edit: Clarified subject

[Guy_]

Hi @Rolley5 - when a watch is shutdown or run out of battery [even if it shows in the Fitbit App , it may be an old value] it won't work. Things to try.

Press the button for a few seconds or place on charge for 2 hours. If it gets hot when charging stop immediately, it has a fault.

In case it is a charging problem have a look at the instructions here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Your post has been moved to the correct forum.

[MarreFitbit]

Hi there, @Rolley5. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@Guy_ Thank you so much for your help!