Versa 3 stopped syncing to my Android phone

[originaldigga]

I have paired Versa 3. All permissions given. Battery optimisation is off. Tried clearing cache, force stop, re-installing app. I have factory reset Versa 3. Nothing works.

Versa 3 is paired but cannot sync. It just tries over and over and gets nowhere. Please help.

Update: Trying to sync

Moderator Edit: Clarified subject & Merged posts

[SunsetRunner]

I'm having the same issue. I've just returned from holiday and ithe time is still showing two hours  ahead.

I've tried shutdown, uninstalling the app and reinstalling but no change. 

Update: Try going into the app from the PlayStore. Once I did this it synched straightaway. 

[Guy_]

Hi @originaldigga -  did you restart the phone?

[Guy_]

Hi @SunsetRunner - normally to fix the time zone bug, click profile photo, App settings and disable the automatic time zone and location and enter the time zone manually, then sync.

After that you can put the settings back as they were.

[SunsetRunner]

Hi Guy, the issue was that my versa wasn't synching with my phone. The time zone issue was as a consequence of the two devices not communicating. It's sorted now though. Sent from my Galaxy

[Guy_]

@SunsetRunner- appreciate the feedback, bad syncing would be an issue. Thanks

[originaldigga]

I have restarted the phone and the versa a number of times.

[Guy_]

@originaldigga - have you had a chat Via the Fitbit App, click profile photo, Help & support, Contact Customer support, see what they have to say.

[MarreFitbit]

Hi there, @originaldigga. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out and the image provided. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why won't my Fitbit device sync?

On a side note, please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

If none of the above works, as @Guy_ has recommended, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hi there, @SunsetRunner. Welcome on board! I'm glad to hear you managed to solve the issue with your Fitbit device. I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

See you around. 

[originaldigga]

I am using Pixel 6 Pro, it's not listed as an unsupported device. MobileTrack is not connected to my app. I tried chatting with customer service but it says that the office is closed. I tried looking for the office hours but I could not find them on the website.Customer Service not available

[Guy_]

@originaldigga- try chat not call.

[originaldigga]

How do you do that Guy?

[Guy_]

@originaldigga- chat Via the Fitbit App, click profile photo, Help & support, Contact Customer support and choose chat.

[originaldigga]

This is the method I am using, but I do not see a chat option.

[Guy_]

@originaldigga- this is what appears, if it doesn't for you may be it is something to do with your country or settings.

Check this link in case you have a security setting which may disable chat No internet connection 

 

[originaldigga]

I'm not using a adblocker or VPN but I am on android 13 beta. It's the only thing left I can think of.

I might roll back to android 12 and see if that fixes it. If not, maybe it's a hardware issue and I'll look into replacement. I've only had the versa for 5 weeks.

[Guy_]

@originaldigga- and Private DNS? is the most likely issue.

[originaldigga]

I haven't set up private DNS but I checked my settings. There is no private DNS listed, however the phone is set to automatic rather than off.

Not sure if that will make a difference? I'll try changing the mode to 'off' and see if it works.

 

[originaldigga]

Well I bit the bullet and rolled back Android 13 Beta to 12. This fixed all my pairing issues, and tracking working well!   😊

Still not getting notifications on the wrist however and the Versa controls won't pair   🤔   Halfway there I guess.

[Guy_]

@originaldigga  -  thanks for the update. You may not get notifications due to a bug in the latest version of the Fitbit App, so no point chasing that one.