Versa 3 suddenly massively overcounting steps

[WalkerOfSam]

I've had my Versa 3 for just over a year, and yesterday it overestimated steps during a walk, then corrected itself. Today, it has done the same overestimation, but failed to correct it. When I look at the App, the steps counting during a walk seem appropriate, but the daily total is 1000s more than it should be. The total for today is apparently 30,010, but the 5 periods of walking total only 18,542 (1,376 + 1,419 + 11,787 +3,147 + 813). There's no way that I have done 13,000 incidental steps! I've tried rebooting the watch twice and restarting the app and my phone.  Maybe the 3-axis accelerometer is faulty???

[Gf5]

Been happening to my Versa 3 for about 3 weeks now.  iPhone 14 Pro IOS 18.3.1.  However, jumps steps when I’m no where near my phone or syncing.  Factory reset and did it again within a few days.  

[NY124]

My thoughts exactly :hundred_points:. Yesterday and today it happened. Rebooted watch. Waiting to see what happens.

[ManuFitbit]

Hi Everyone.

Please be aware that our team is currently looking into the issue and developing a solution.

Thank you for your patience. We will update the thread as soon as we have new information.

[Manci1]

My Firbit maintained accuracy today! Two hours...just like old times!!!
Hope it does it again tomorrow!🤗

[amcccoy]

So far it looks like mine has too!   🤞🏻that this is now resolved

[Mike6624]

Mine has also worked properly today, first time for nearly 2 weeks, will
see if this carries on

[ManuFitbit]

Hi @Manci1 @amcccoy @Mike6624. It's good to see you participating in the forums. 

Thank you for taking the time to share the feedback with us. 

I'm glad to know that it's working now for you. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[Guy_]

Hi All, please see best answer in Unreliable step counting bug to see how to check if it is working for you.

[Malinkohlmark]

Mine has also worked properly today, first time for nearly 1,5 weeks 🥳 very happy!

[Cameltoe17]

Appears that it is working today . If you hold the supplier accountable then they’ll respond in a positive manner. That said if they know that there’s an issue with their product they should contact end users so the frustration level can be addressed and a resolution put in place.


Sent from the all new AOL app for iOS

[Mike6624]

Exactly

Sent from Outlook for Android<>

[Capon830]

Not many people understand that concept.

Unfortunately that's the world we live in.

[ErinIsobella]

Yes mine also working like it should for the last two days, although my battery is now draining very quick, charged it tonight and it just wouldn’t reach 100%, stuck on 99%. I used to be able to go a week without charging it, it has been 5 days this time. 

[LambrosG]

Mine has been having the same problem with the battery before this mess
with the steps began.

[ManuFitbit]

Hi Everyone, thank you for the feedback and I'm glad to know that your devices are now working. 

@ErinIsobella @LambrosG Thank you for sharing the inquiry regarding the battery drain. 

Please confirm that you are following the steps listed in this help article: Can I extend my Fitbit device's battery life?

[G1XOZ]

My battery seems to be in the same predicament but found ‘always on’ has been set to ON

I have turned this off and will see how the battery lasts?

I was losing 50% overnight sleeping but although not great it appears to be healthy with the alway on set to off


Sent from my iPhone

[LambrosG]

I've taken every possible step and nothing has changed. I've even opened a
new thread about this.

[Demonic]

@ManuFitbit can you share details of what caused this and what was done to fix it?

That way your customer base can have some confidence that there are actually some knowledgeable technicians working at Fitbit and this didn't just magically fix itself, in the same way that it magically appeared.  And, more importantly, that it won't reappear.

I don't know about others, but my confidence in Fitbit, as a company, and your technicians and products, has certainly taken a massive hit. 

If it was a technical change (software or server) that introduced this error, then it should have been fairly simple to back out that change.  Instead we had to endure 2 weeks of a very frustrating bug.

Having been an Ionic (with it's eventual recall) and, now, Versa user, I do wonder why I stick with Fitbit.  So, how about some transparency in an attempt to restore some confidence in your products? 

[Manci1]

It seems to be fixed. Personally I exercise every day and use my Fitbit as
guidance. The jump in steps was frustrating for sure but I know my
workouts and what to expect. My Fitbit is merely a visual for me. I know
that it's not 100% accurate. I don't just move to see a number but
visually it makes me feel accomplished. And it did eventually right itself
when I was done and some days I was pleasantly surprised to see I had
outdone myself! Maybe I'm naive but I don't feel like the slow response to
fix was malicious in intent. I'm not a computer engineer but I'm sure there
were a lot of things to consider to resolve it.

[G1XOZ]

I too would like an explanation of what and why

I loved my Ionic and had a Versa fail on me too so this it the 3rrd fitbit
but if there is another issue then it will be 3 strikes and I'm out.