Versa 3 won't charge

[TTut17]

I have had my versa 3 for about 2 months and yesterday it wouldnt charge.  It is now at 0% and not charging.  Have tried different charging stations and cleaned the pins and back of watch but still nothing.  Cant get it to turn on to try and reset. 

Moderator Edit: Clarified subject

[Guy_]

Hi @TTut17 - firstly look in this article How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

If the watch didn't get wet, the cable is the most likely problem with charging after cleaning and power source.

However if the watch got wet or factory reset that failed it may show only 0%

If a new charge cable is not the resolution and the watch has become faulty the quickest way to resolve it is to take it back to where it was bought for replacement, hopefully over the counter.

[MarreFitbit · Accepted solution]

Hi there, @TTut17. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @Guy_ Thank you for your help!

To better assist you, please confirm that you've restarted your Versa 3 as suggested here. If so, also verify that you've tried all tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging?

If none of the above works, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.