Versa 3 won't pair to my new phone

[lisamartin]

Got a new mobile and Fitbit won’t sync. Tried deleting app twice, resetting the Fitbit. Bluetooth on and off numerous times and turning phone on and off. Still won’t find the device when I try to add it 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lisamartin. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

It seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Versa 3 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.