Versa 3 won't turn on

[123shirley]

Watch won't come on any ideas

Moderator Edit: Clarified subject

[Guy_]

Hi @123shirley  - it's quite likely i needs charging and/or didn't properly charge the last time.

If so check the cleaning and charge cable, see links in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

In case it is just a clock fault, double tap the screen and swipe the blank face to left, if nothing comes up.

It should wake automatcally when placed on a good charge cable and us charging.

[MarreFitbit]

Hello there, @123shirley. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any further questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

@Guy_ Thanks for your help!

See you around. 

[Phamstagram360]

i have the same thing...

Versa 3.. worked fine for past 7 months..

7 hours ago.. black screen of death...  

press buttons and watch vibrates but black screen ....   
same as yours?

[MarreFitbit · Accepted solution]

Hi there, @Phamstagram360. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 3.

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Phamstagram360]

i have had the Versa 3 for about 7 months..

last night the screen went black.... it still syncs with phone.

i have tried long press off button..  

successful reboot (logo shows)  but then goes away and then just black screen.

i have repeated tried to turn on off,  on off and still no screen showing up.

phone app showes it connected when on.. so i tried changing watch face to trigger something different..  still NG.. black screen... 

button press causes a vibration, and the green sensors are working = green light and sometimes the red light comes on.. 

do i have the black screen of death?

what is the next steps on getting this resolved?

Moderator Edit: Format 

[MarreFitbit]

@Phamstagram360 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.