04-20-2018 07:05
04-20-2018 07:05
I just received my Versa and love it! But after wearing it less than 5 full days I see a crack in the left upper corner. I’ve contacted Fitbit and the reply was the screen isn’t covered under warranty. IT’S BRAND NEW! I did not do anything different with this then I’ve ever done with my Alta HR or Blaze...just normal wear. I’m so disappointed Fitbit isn’t standing by their product! I was going between this and the Apple Watch, but have loved my Fitbits. I’m so upset I’m thinking of jumping off the Fitbit ship.
04-02-2019 09:57
04-02-2019 09:57
@Densand I wish it were available, I might need it someday but it isn’t. Not for Fitbit and not for Apple.
04-05-2019 18:59
04-05-2019 18:59
How do you contact them when i to the help it comes up there is a fault and won’t connect
05-08-2019 21:16
05-08-2019 21:16
They should offer repair at a cost which they dont so the watch is now garbage not good business
05-28-2019 14:35
05-28-2019 14:35
In the warranty that comes with the versa, it says they will only take the watch if it has defected, they even say they have spare parts to fix the defect. From what I read many of you have been told that they don't have spare parts. Is this the image FitBit wants people to see of them: A lying company?
05-28-2019 14:44 - edited 05-28-2019 15:27
05-28-2019 14:44 - edited 05-28-2019 15:27
The warranty states they will repair or replace. You're turning that into they say they have spare parts and we are being fooled, or did I miss something? I have a replacement on the way now. Never heard of anyone being down waiting for repair. It's always replace one way or another. I don't think that proves they can repair them. It's their warranty contract.
05-28-2019 18:15
05-28-2019 18:15
06-12-2019 07:35
06-12-2019 07:35
I dropped my ipod within a week of purchasing it and cracked my screen. I brought it to the Apple Store and they gave me a one time replacement device, then told me to go forth and sin no more. I was not disappointed, but I was more careful.
06-13-2019 00:44
06-13-2019 00:44
06-21-2019 04:13
06-21-2019 04:13
Is the 45 day warranty by Fitbit?
I woke up this morning to find a crack on my Versa—the most bizarre and upsetting experience since I have only worn it for less than a month (purchased it 31 days ago but didn’t have it set up and didn’t wear it for days). I even bought a screen protector to prevent scratches, never thinking about cracks. Now I’m at a loss. Don’t know what to do...
06-21-2019 06:26
06-21-2019 06:26
06-22-2019 16:29
06-22-2019 16:29
06-23-2019 15:16
06-23-2019 15:16
Hi, I have a screen protector for my versa - unfortunately I've just damaged it today - don't know how but I must have done something as it has a spider crack in it - I'm gutted! No way I can afford a new one!
06-23-2019 22:18
06-23-2019 22:18
06-24-2019 00:27
06-24-2019 00:27
06-24-2019 03:27
06-24-2019 03:27
06-24-2019 08:43
06-24-2019 08:43
There was similar threads on the Blaze forum. I have a 3.5 year old Blaze I never cracked. I almost didn't try the versa due to the complaints about the screen cracking. I have had a Versa about 7 Months now, no cracks. A lot of people seem upset and surprised that cracking the screen isn't covered by the standard warranty. Perhaps if they knew up front, they would have been more careful?
06-24-2019 11:47
06-24-2019 11:47
06-24-2019 13:38 - edited 06-24-2019 13:43
06-24-2019 13:38 - edited 06-24-2019 13:43
Why lol? Not buying would have surely been an option, but at least you would have had knowledge you currently didn't get until after the fact.
06-24-2019 14:04
06-24-2019 14:04
06-24-2019 14:21
06-24-2019 14:21