06-06-2018 19:50
06-06-2018 19:50
After spending an hour with Customer Support troubleshooting (device not syncing and stair count is way off), they told me to do a factory reset. The Versa is asking me to download the Fitbit app which is already on my phone. I can't do anything with the phone...keeps scrolling through different languages. This device is a huge disappointment!
Answered! Go to the Best Answer.
09-13-2019 21:03
09-13-2019 21:03
11-13-2019 05:40
11-13-2019 05:40
I have tried to reset my Fitbit Versa to factory settings so that I can give it away. I have completed the steps given but now my Versa is displaying "Data not cleared, Sync and try again". I have already removed it from the app dashboard, my phone and have no way to sync it. Any help would be appreciated.
11-13-2019 12:03
11-13-2019 12:03
11-13-2019 12:48 - last edited on 11-13-2019 16:28 by LiliyaFitbit
11-13-2019 12:48 - last edited on 11-13-2019 16:28 by LiliyaFitbit
I had to contact fitbit and send mine in and they sent me a new one
Moderator edit: personal info removed
11-13-2019 13:07
11-13-2019 13:07
12-18-2019 07:32
12-18-2019 07:32
My Fitbit Versa only has one button. The article says hold all three buttons, where are these three buttons?
ps. It’s hard to find usernames that haven’t been taken.
12-18-2019 08:58 - last edited on 10-07-2020 21:25 by LiliyaFitbit
12-18-2019 08:58 - last edited on 10-07-2020 21:25 by LiliyaFitbit
Did you ever get yours to work?
I just did the same thing
Moderator edit: format
12-18-2019 11:43
12-18-2019 11:43
01-07-2020 09:59
01-07-2020 09:59
Held those buttons for 5 min till my fingers went numb, never got a Red Cross or anything. Just a black screen. When I let go, it just turned to the normal screen. Does anyone have a real solution?
01-09-2020 05:48
01-09-2020 05:48
My Fitbit was still under warranty, bought it last February. They shipped a new one, said keep the old.
Received the new one, up and running.
01-09-2020 14:07
01-09-2020 14:07
01-10-2020 10:53 - last edited on 10-07-2020 21:25 by LiliyaFitbit
01-10-2020 10:53 - last edited on 10-07-2020 21:25 by LiliyaFitbit
I have my old one. Next week I will be trying to take apart, if I find a thing useful I will let you know.
Moderator edit: format
01-10-2020 20:37
01-10-2020 20:37
01-11-2020 12:08
01-11-2020 12:08
01-17-2020 08:30
01-17-2020 08:30
I've tried for 20 min - doesn't work for me.
Might as well throw this piece of crap away - I have had fitbits for years...like this is my fifth one and I have never had to much trouble. I have tried repeatedly to use every one of these fixes to get the watch to work with my Galaxy S10 Plus - nothing. I purchased this watch to use ALL the FUNCTIONS, not just the steps.
02-28-2020 22:56
02-28-2020 22:56
I didt factory reset on my fitbit versa... After that no logo appeared... I tried all the combinations of buttons .... Nothing appeared... Just a dead machine...
02-29-2020 07:22
02-29-2020 07:22
If are not getting anything at all, I did the same, if it's under warranty, call them asap.
If not, its history. Try messing around with different combinations of holding buttons down. See if hooking it up to your computer may do anything.
Sorry
02-29-2020 07:44
02-29-2020 07:44
02-29-2020 16:53
02-29-2020 16:53
That is awesome, I lucked out a did the same. Alot of people had the fitbits out of warranty and were not happy.
Happy leap day😊
03-21-2020 21:03
03-21-2020 21:03
Did not work