Versa Lite not working... At all

[Kiorbree]

I first noticed the touch screen was occasionally not working. Unusually I would connect it with the charger, even if it still had some battery life, and this seemed to fix the issue

Then a couple days ago the screen was completely none responsive. So I did a search and found that a number of people have been having this issue (!?!?). I tried holding the left button until the fitbit logo appeared in order to restart it and the touch screen worked for about an hour.

This time when I tried to restart it, the logo appear for the briefest of seconds but it did not appear to actually restart. Plus, the left button now wasn't working either. Gggrrreeaaattt

If I shook my wrist, the screen would light up but that was the only sign of life. So I checked the forums again and how to do a factory reset. Apparently, one can only do this using the touch screen. Extremely not helpful & frustrating. The solution to the problem can not be done due the problem?!?! (whose bright idea was that anyway?!?! The factory reset should always be a manual trigger)

Anyway... the only thing I could think to do was to let the battery die down and force it to "reset". Once it died and was allowed to recharge the touch screen worked! Eureka!

But, not taking any chances, I went to do a factory reset just in case. Now, it's completely dead. Thanks fitbit for disappointing me a 2nd time and taking my money.

I enjoyed my first, the basic flex and eventually upgraded to the Charger HR. That was disappointing as the flimsy plastic backing came off completely negated the ability to charge. Unless you were willing to stand there holding the charging cable. I superglue it, but eventually it couldn't be glued any more & became useless. I took a little break after that disappointment before looking at other wearable products. I decided to try fitbit one more time and here I am, deflated once more. It would seem that the more advance the tech, the more expensive and cheaply made.

[Lmbr1ggs]

I have the same problem. My watch was not syncing so I did a factory reset. It wouldn't sync to re-set it up and then it went completely dead. My watch is only 2 1/2 months old!

[Kiorbree]

Letting it sit "charging" to see if that helps.

A couple days ago the screen was completely none resposive. This has been a mild intermittent problem, but this the first time it was this severe.

So I did a search and tried restarting it which worked for about an hour. In addition to the screen, the button was now unresponsive. After some more searching and finally just letting the battery die in order to restart it, I was able to do a factory reset... and now it's dead.

I have had it more than 45 days, but it's only been a few months. And from all the help searches, i've found that many, many people have been having this issue (!?!?!) And all after a few months.

This is the 2nd time I've been disappointed and felt cheated.

I enjoyed my first, the basic flex, and eventually upgraded to the Charger HR. Unfortunately, the flimsy plastic backing came off completely negating the ability to charge. Unless you were willing to stand there holding the charging cable. I took a little break after that disappointment before looking around at wearables. I decided to tried fitbit one more time and here I am, deflated once more. It would seem that the more advance the tech, the more expensive and cheaply made. So I would like to request a refund or at the very least an exchange.

Moderator edit: merged reply

[Lmbr1ggs]

My screen finally came back on this morning but was frozen with the Fitbit icon on it. After I tried to push the button to see if I could make it work, the screen went black again.  My problems didn't start until the Fitbit app update in the last couple of weeks. I think my problems must have something to do with that.

[LiliyaFitbit]

Welcome to the Fitbit Community @Kiorbree @Lmbr1ggs.

@Kiorbree I appreciate your participation in the Forums and sharing your experience with Fitbit products and the details of the issue with your Fitbit Versa Lite. Thank you for your troubleshooting efforts. I understand that you've been a Fitbit customer for a long time and I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and your comments are always welcome. Thank you for confirming that you've tried already to restart the watch and do a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. These are the steps to do a factory reset if you would like to confirm them:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset. 
   3. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

I understand your concerns and I've sent your information to our Support team so they can assist you further and provide a solution. 

@Lmbr1ggs thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this. I know they will be glad to help you in the best possible manner, please keep working with them.

If you have any questions, feel free to let me know.

[Ellen72]

I was reading this and this is my first time having a fit bit and i have to say, i am SOOO disappointed. I got it on September 18 and it is already having issues.  I got the versa light and it out of no where tells me that i have no pulse. It will also have the screen go to the fit bit symbol and then keep (what i assume) rebooting itself. it is unresponsive. It does it all through out the night, i know this because the bright symbol wakes me up.  The screen will either stay black after that or just be unresponsive on the touch screen.  if i do try to do something on it, it goes back to the fit bit symbol. I have not gotten this wet at all, even though it is supposed to be water proof.  I read these reviews before i got it but was thinking it was just a fluke but no apparently Fit bit makes a poor product 😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ellen72.

I appreciate your participation in the Forums and sharing your experience with your Versa Lite and the details of the issue you're experiencing. I am sorry to hear you are going through this situation. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I would like to confirm if you already tried to restart the watch and do a factory reset?

Looking forward to your response. 

[Ellen72]

I have tried to do the factory reset but it isn't working because the device is not working.  It stops what it is doing and goes to the fit bit logo at least 10 times during the day and night. The lastest now is it keeps telling me to change the clock face but the touch screen doesn't work so I cant.  Then with all of the self reboots and  the fit bit logo on the screen, I guess it is bleeding the battery dead and dies every 24 hours.  This is very irritating.  How do you get in touch with one of the techs?  I am about to return it to Kohls where I got it and get a Garmin...

[LiliyaFitbit]

Thank you for your reply, @Ellen72. 

I appreciate your efforts and the additional details. I understand your frustration. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[Cortebella]

I've restarted,  turned it off and done a factory reset.  My fitbit touch screen still won't work.  Battery killed in 24 hours.  What the hell is wrong with the damd thing.  I have no use for a watch thatmdoes not work.

[SunsetRunner]

I am currently having the same issue with my screen not working... I've only had my watch maybe 7 months. 

[Mrspio82]

I got mine on Black Friday and opened started wearing it just before Christmas (birthday present)... it’s doing the same thing. I have had several fitbits and they all end up not working. I want a refund!! I will not get another one - ever. I feel like I am just giving them my money! 

[Jtall]

I can’t even get the “Me, Too” link to work!!!!  Totally frustrated. Since when does a factory reset not work at all?

[PirateDeb]

Holy Hannah! I bought my fitbit versa lite 5 1/2 months ago. Spent a couple hundred bucks.The screen went blank and the button would not work either.

Finally came on after a couple days ( charged it although was almost fully charged prior). Lasted about an hour. Recharged to no avail. Did a factory reset. Still nothing. Then Lo & Behold it came on a couple days later. Lasted about an hour again. Very frustrating... came in for about 10 minutes after 3 hours. Off again now. Not impressed.  

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[CrystalB5]

Hi! I’m having the same issues with my screen being unresponsive and have done all of the same resets, to no avail. I would also like to request a refund or exchange. I purchased 3 Fitbit versa lite watches through the Fitbit website (one for myself, one for my mom and one for my sister), and 3 lower model Fitbits on separate occasions for myself previously. As a loyal customer, I’m hoping for some type of compensation, especially because this appears to be a common problem. Thank you.

[Odyssey13]

@CrystalB5  contact information for customer support is above your post. This is the forums and no one here has the authority to give you either a refund or exchange. You'll need support.

[Jtall]

An update. I contacted customer support and followed all their instructions, which involved connecting via Windows 10 and updating that way. Once I successfully followed all the steps, and they could see it updated and synced, they are sending me a replacement. Hopeful this one will work!

[CrystalB5]

Thanks for that info!

-Crystal

[SunsetRunner]

I'm also having this issue. However, my Fitbit says that there is no internet connection. I called Fitbit and they told me that it is going to the higher person. So now I have to wait for someone to call me in a few hours. I never had a problem with Fitbit. I am disappointed with this.