Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[SunsetRunner]

These are the exact same issues that the December firmware caused and continued to cause issuesafter the thread was closed (4 months). There wasn't a resolution for these users and they were beyond frustrated and pissed and rightly so. For the folks within warranty they were able to get a replacement.  For the ones out of warranty they were offered 25% off a new device.  Totally unfair since their devices worked fine before the update....just like I'm seeing once again.  It really makes you wonder if they actually did any improvements on this version.  I've asked several times about the battery draining issues on this thread to see if they will be assessed and no response.  So my guess would be no..

.they aren't going to.

I learn to check the posts on new rollouts for both firmware and mobile app updates to ensure there aren't detrimental issues like the ones from December and now this one.  I'll keep dismissing the annoying firmware notification once again ..did it for the December update and will be doing it for this one.

[SunsetRunner]

@CLThornboosh 

This update is for the original Versa and Versa Lite.

You may want to post your question under the firmware update for the Versa 2.

[KelleyKel]

I am having issues after this latest update and need help.

I updated the firmware for my Versa Lite, yesterday morning but ever since I did that, I can no longer sync my device because I can't Bluetooth to my iPhone XS MAX.  My cell phone's software is up to date and after multiple attempts of troubleshooting (restarting both phone and fitbit, removing fitbit app and adding it back on phone, turning Bluetooth off and turning back on again etc., etc.) my fitbit will not sync to my phone.  I have also made sure that the phone's Bluetooth feature is still working,  I removed and added back a speaker that I use, from time to time, and it had no problems re-connecting to my phone.   

[sebadavalle]

Did you remove the device from Fitbit App before reinstalling it?
What worked for me:
- Remove my versa from my Fitbit aPP...

- Uninstall/Install Fitbit App.

- Do a Factory reset in you Versa watch.

- Add your Versa into your Fitbit App.

[Mahaa]

Everyone have a different version.. Mine is 32.6.1.1

[KelleyKel]

Thanks, I'm still having issues, my responses are in red

Remove my versa from my Fitbit aPP... I did
- Uninstall/Install Fitbit App. I did
- Do a Factory reset in you Versa watch. I have a Versa Lite and I believe you can't factory reset the Lites because the watch will no longer work - so much for this rule since it's not working now.😂
- Add your Versa into your Fitbit App. Still cannot do, I can't Bluetooth to my phone after doing 1 and 2, multiple times

Moderator edit: format

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Thanks for sharing details about your experience with the latest firmware version. Your feedback is appreciated, this helps us to continue improving features offered and work on issues you report. 

As mentioned before, we always recommend updating your watches to the latest firmware to ensure compatibility with the app and to have all the newest feature. Keep in mind that once you update to the latest firmware version, there's no option to go back to the previous firmware. 

For the ones that contacted our Support team and already have a case with them, please continue the communication through email, they will continue assisting you. 

Versa Lite users, remember that it's not recommended to perform a factory reset. If you're experiencing difficulties, please make sure to contact us, we'll be happy to assist. 

@Btsphotos @A.Tadeu @Alan_W  @Bronco01 @sebadavalle Thanks for the restart tried prior to posting. I've shared your post with our Support team, they will continue assisting you through email. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

@Sdmaynard I would like you to try the troubleshooting mentioned in this article. Which phone model do you have? 

@EH1983 Please visit this page and tap on the App Store link, it should redirect you to the Official Fitbit App. 

@Faltain @Jbelum Thanks for letting me know that you noticed an increase in your calories burned. I would like you to make sure all your personal information is properly entered in your account. Also, please restart your watch and continue monitoring the data. 

@Feroluce Thanks for the troubleshooting tried prior to posting. The clock faces should install no matter if they are free or paid. Can you let me know the phone mode you have? Is this still happening?

@Esme71  @GloryANT I would like you to provide me with more details about what you're experiencing. Is your display working? 

@AmyM28 Thanks for letting me know that you've contacted our Support team. When you create a case with them, you should receive a confirmation email. I would like to create a case on your behalf, please let me know if your Versa's screen is still not turning on. 

@Julia0404 Sorry to hear that you haven't been able to sync. Please try this syncing troubleshooting. 

@LongK Thanks for the troubleshooting tried. I would like you to confirm you followed this troubleshooting. Which phone model do you have? 

@Shaniquadenise5 Thanks for the details mentioned and the troubleshooting tried. I would like you to confirm you followed this syncing troubleshooting and make sure that your timezone is set up correctly on your account. 

@Jennylyn2006 Thanks for letting me know that you unpaired your watch. Please follow the troubleshooting posted in this article Why can't I set up my Fitbit device? 

@MJLivo Sorry to hear that your Versa's battery is draining. I've created a case on your behalf with our Support team, they will continue assisting you. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

@Mahaa Thanks for participating in the forums. I've noticed you have an open case with our Support team as mentioned before due to recent events affecting our operations, we may need more than 7 business days to respond. 

@CLThornboosh It's great to hear that you received a Versa 2. Since you just set it up, you'll receive the update soon. Please keep your app running in the background and updated and make sure to sync your watch at least once a day.

@KelleyKel Thanks for the troubleshooting tried prior to posting. Since your watch has been removed from your Fitbit app, please follow the troubleshooting on this article Why can't I set up my Fitbit device? 

I'll be around if you have any additional questions. 

[Shaniquadenise5]

Thank you for your reply. Yes I tried those trouble shooting steps you gave. Throughout the day the syncing is not a problem. Every night when I wake up, since the firmware update, my versa lite have been between 30 mins and 1 hour off. And then it won't sync in the morning until hours after I've been awake. Last night the error in the time happened while I was still awake around 11pm

[kshirley80]

Why do you say be sure to update to the latest firmware when updating is what caused all of these issues. Mine was working fine until I updated, which I didn’t even mean to do. And now it won’t work at all and I’ve tried everything!! So disappointed and frustrated and absolutely no helpful recourse offered. It shame to do business this way and treat your customers like this. 

[SunsetRunner]

@SilviaFitbit 

Thanks for the recommendation to update but reading the issues going on with this firmware not only on this thread but individual posts in the forum, I'm not going to update.

My question that I posted several times about the excessive battery draining issue that was introduced in the December update and still present was ignored. Several users confirmed this ongoing issue on this thread as well as individual posts on the forum.  I asked if a patch was going to be implemented to correct this issue and I guess it's not.

As another user commented why do you recommend to update to latest firmware if it caused the device not to work or work in a subpar manner after the firmware is updated.  What's the point of updating if the device becomes useless?

[KelleyKel]

I'm dead in the water here because the one thing I am having a problem with is Bluetooth.  I cannot Bluetooth my fitbit to my phone and if I can't Bluetooth, I can set up the device again in the fitbit app.  I have made sure that it's not my phone by removing other Bluetooth devices like my speaker and was able to Bluetooth it again with no problem.  I also tried bluetoothing with my ipad (it too is compatible) and had problems bluetoothing with it as well.

I am a "techie" and when I have problems, I am usually able to fix them myself except for this problem.  I believe this update has a bug in it regarding Bluetooth.   

[27Tanya]

Don’t update, I did and my tracker stopped working. This is just a way for you to purchase a new one. I’m so upset. 

[kshirley80]

I didn’t even mean to update. My app crashed when they were having problems with the Exercise app. So I deleted and reinstalled and it updated. Now nothing works on my Versa. I can connect to Bluetooth but that’s it. I am beyond disappointed and frustrated. 

[SunsetRunner]

@27Tanya 

I totally agree with you.  It's affecting the Versas and Ionics the same way...making the devices useles

I haven't updated and won't be.

[27Tanya]

So frustrating. The screen on my tracker looks burned out. I’ve never used it in water cuz I was to afraid too. But a darn update did the damage for me 🙄

[SunsetRunner]

@kshirley80 

I'm sorry.  That royally sucks. I'm seeing the same issues going on with the Ionic Forum.  A friend of mine has an Ionic and she is having the same issue as you.  She warned me not to do the update, especially being out of warranty, since all they'll do for you is offer a 25% of a new watch.  No, sorry my next device won't be a Fitbit.

Have you contacted support to see if they could assist to get it working again?

[27Tanya]

Yes I did. Thats when i asked “so am I suppose to just toss this in the trash” they had no answer and offered a 25% off and kept saying sorry. No thank you.

Tanya

[27Tanya]

Yes I did. Thats when i asked “so am I suppose to just toss this in the trash” they had no answer and offered a 25% off and kept saying sorry. No thank you.

[GloryANT]

Hi, display is working, only sync issue appeared. Phone restart helps to fix, but I have to do this every morning 😞 

[Holber1970]

I just received a replacement Versa from Fitbit a few weeks due to water damage.  It was working great until this latest firmware update.  Now it will not track my steps or respond to taps. It used to be very responsive to waking by turning my wrist. Not anymore!!  Very sad about this.  I chatted with Fitbit support yesterday and was basically dismissed after they had me try a few things (that I already did).  I've restarted, did a factory reset, uninstalled the app, changed the clock.....

Any other suggestions from anyone?  Anyone else having this problem?