Versa/Versa Lite - Fitbit OS 4.1.2 Firmware Update

[AlessFitbit]

Fitbit Update: 

Fitbit OS 4.1.2 for Versa/Versa Lite smartwatches has been released for all users. If you haven't yet, please make sure you update your watch to this new firmware. 

If you recently purchased or set up your Versa/Versa Lite, you might not see this firmware available to you yet. Continue syncing the watch and in a few days or less, you'll be prompted to update to this firmware. 

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Fitbit Update: 4/22

Hi, Versa and Versa Lite users!

We’re excited to announce the release of Fitbit OS 4.1.2 exclusive to Versa and Versa Lite. If you're a Versa 2 user, your latest operating system is Fitbit OS 4.1.1, so head to that post for more information. 

• Versa (Firmware version: 32.70.7.27) 
• Versa Lite (Firmware version: 38.70.7.27) 

We started releasing this new update to customers. This is a progressive rollout which means everyone will receive it at different stages. We roll out releases in phases as a cautionary measure so that we can monitor performance closely and make adjustments if needed. 

*Firmware releases aren't distributed based on region or location and can reach anyone no matter where you reside. 

WHAT’S NEW AND FIXED

Read our help article for the latest updates.

HOW DO I UPDATE?

Find step-by-step instructions for updating Versa/Versa Lite here. 

If you run into any trouble updating Versa or Versa Lite, review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. 

VERSA LITE users - If you have trouble updating the firmware:

Follow the steps in this help article where we outline troubleshooting steps just for Versa Lite. 

We appreciate your patience while we work to roll this out to everyone. 

[Loumass]

I'm sorry Gloryant to whst post are you referring to 

[YojanaFitbit]

Hi everybody, thank you for getting back to us. @Ann133 @27Tanya and @Heatholi I appreciate all the feedback and the time you've taken to perform the troubleshooting steps suggested along the thread.  Welcome to the Fitbit Forums @MissM. 

@RottieLover thanks a million for sharing your experience with this update. Sorry to hear that you've noticed that your floors are not accurate. Please check this information about floors: Why does my Fitbit device count extra floors?

@MissM. thanks for trying those steps. Since you keep having this issue with your Versa Ionic, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the community forums.

@Loumass you did a great job contacting our team. I think it's best if you can continue with the return process since they already checked what happened in your case. Thank you for sharing your feedback!

@SunsetRunner thank you for sharing your feedback about the information that you received about the update from December. Please keep communication open with our support team, they will be glad to confirm what is the best option in your case.

If you've already contacted our support team, I suggest to keep communication open with them. They will be glad to keep assisting you. 

I'd like to mention to all our Versa/Versa Lite users that if you run into any trouble updating, please review these troubleshooting tips. If you have issues after completing the update, try restarting the watch. If you're a Versa Lite user, PLEASE DO NOT ever attempt a factory reset as a troubleshooting method for Versa Lite. In case this happens, please let me know so I can request a case on your behalf.

For users reporting battery issues with Fitbit Versa, please make sure to follow all suggested steps here: Why isn't my Fitbit device's battery charging? @benedikt.ebli @MelissaOsgood @Ceri_H  please confirm that you've follow these steps. If you already did so, we'll be glad to request a case for you.

If you're having syncing issues with your Fitbit Versa/Versa Lite confirm that you're phone has all requirements to connect: Why won't my Fitbit device sync? You can even remove your Fitbit device from the Bluetooth settings on your phone and from the Fitbit app. Then pair them back again with these instructions: How do I set up my Fitbit device? If you encounter any issue adding back your Fitbit to the Fitbit app check these helpful tips to troubleshoot it.

Please keep us posted on the resolution.

[MelissaOsgood]

Good morning. I have tried all the trouble shooting the web page suggested. This battery problem started right after I put the new updated version on my versa.
It doesn’t even last 8 hours.

Melissa Osgood

[SunsetRunner]

@YojanaFitbit

Wow...again, totally avoided answering my question and clearly not reading my post about the battery draining issue and if it's going to be rectified or just ignored.  You have users telling you they have tried all of the troubleshooting techniques and it doesn't and won't work since this is an issue with this firmware.

Thank you for making my decision to move away from the Fitbit ecosystem so much easier.

[RottieLover]

@YojanaFitbitToday, it seems fine. No floors counted.

[YojanaFitbit]

Hi @RottieLover thank you for letting me know that your Fitbit is working better today. 

@MelissaOsgood sorry to hear that your Fitbit is not responding to these steps. I've requested a case on your behalf, you will get an email shortly. 

@SunsetRunner thank you for getting back to me. Sorry to hear that you feel that way about your Fitbit experience. Our team is checking each case individually and providing the best option for each one of our users. If you need more information about your warranty you can check this information.

I'll see you around. 

[Lenovos]

My versa is now syncing constantly and draining the battery since the last update. I have turned off the auto sync and it makes no difference. Still synces all the time. Contacted fitbit and no response. wish they would stop with the updates when things are working properly. Very dissappointed

[YojanaFitbit]

Hi @Lenovos thank you for contacting our team, I recommend keep communication open with them since they will evaluate your case. Your feedback is greatly appreciated.

Let me know if you have any other question.

[GloryANT]

Update on this:

I tried few more times to delete the app (after clearing all data), install it back, remove & add my versa to the app and I thought that issue has gone. Unfortunately I was wrong, just time of sync error changed - now it's 2 PM (14:00). Fitbit app shows that it's looking for device then error. This happens each time I do manual refresh, disabling / enabling of Bluetooth. And again only phone restart temporarily solve the issue. 

[C00LMAN]

After updating,  my watch stopped recording my heart rate, now the steps are gone. This watch is 5 months old replacement for a previously fail Versa (9 months). I have a 5 year Garmin watch TV hat works like a charm. Versa was okay when it worked, but too many issues and they don't back there hardware. ADIOUS FitBit

[Pathengel]

I ordered a new charger for my Versa and it’s been charging all day. Well, it’s been sitting on the charger all day. It still won’t turn on and the watch itself is very warm. 
 
I’m very disappointed in customer service here and on the phone. I’ve been a loyal Fitbit user for 5 years and have had issues with every one I have bought after a year of buying them. 

[dballen]

About 5 days ago my Versa started losing charge rapidly. I did update the software but it did not help. Now my Versa is completely dead and won't take a charge at all. Last night I went to bed with ~54% battery and woke up with it dead.

[Mahaa]

I'm suffering with battery and updating issues from last 2 weeks and these
guys are not bother they don't even understand my problem..

[sebadavalle]

Hi all, 

Just a comment that might help... not only to find the root cause, but also to use your watch.
Go to Settings -> Screen Wake and change it to MANUAL, when it is auto (motion) the battery drains very fast (1 day) and touchscreen is unresponsive... 
I know, I know... it is awful to have an smartwatch that is not working properly, but at least in my experience, turning on the screen by pressing the button my battery last for more than 4 days... and I really use the sensors... (I do workouts and FibBit coach at least two times a day plus more than 10K steps daily..)

Waiting for a final solution ASAP... I miss waving my hand and being able to see what time it is... 😞

Hope that helps... 

[SunsetRunner]

@Mahaa 

You mentioned that you were on firmware 32.6.11 but I don't even see that one listed. (See below)

When did you install that one?

They aren't going to understand what they don't want to understand.  I tried to find out several times about the battery draining issue that first occurred with the December 2019 firmware update and it's still very present with this update, as there have been several posts on this thread and individual posts on the forum regarding this issue.  Not once did I say I had updated to the December update but that's what was being answered was to work with Customer Service on the issue.  My question was to find out if this was going to be corrected.   I don't have the issue because I'm not updating to any of the firmwares issued until they throughly tested and none of these types of detrimental issues occur.  Please stop treating us customers like beta users ( we didn't sign up to test the firmwares....that should have been done before rolling them out).  

VERSION 32.70.7.27 (Current)

VERSION 32.70.7.14 (December)

VERSION 32.68.9.15 (November)

VERSION 32.68.9.12

VERSION 32.33.1.30

VERSION 32.32.12.24

VERSION 32.32.12.19

VERSION 32.32.10.15

[MelissaOsgood]

I’m in!

Melissa Osgood

[Mahaa]

Yes it's mention on my app firmware version 32.6.1.1

[Ann133]

Me as well.  Looking at the galaxy watch.

Sent from Yahoo Mail on Android

[Lsouza04]

Stop acting like it's not fitbits problem. The battery issues are not with
the tracker. It might be one thing if the tracker wasn't last the normal 4
to 5 days but when it doesn't even last 7 hours...7 HOURS, then the issue
is YOU not us.
Lora Souza


“Be still, and know that I am God" Psalm 46:10

[Ann133]

It is definitely fitbits problem and they seem to have no desire to fix it.  I see commercials on TV all of the the time for versa.  People will buy them and be robbed just as we have been.