Versa display brown lines

[farizsyahputra]

What happened to my Fitbit Versa ?

[N8teGee]

Hi @farizsyahputra, good to see you around.

Have you tried restarting your Versa by following the steps here? 

[farizsyahputra]

i tried to hold back button, it wont restart after 10 seconds, always pops up a screen options list for "Screen Wake" and "Notifications"

[N8teGee]

You need to hold the back button and bottom right button together for around 15 seconds. 

[farizsyahputra]

okay, i can restart my versa now, i tried restart 3 times but doesnt seems to fix anything.

any solution ?

[N8teGee]

When the fitbit logo flashed up during the restart, was the screen defect still there at that point? 

[farizsyahputra]

yapp, still there

is it hardware damaged ? or anything else ?

[N8teGee]

It sounds like a hardware issue to me. 

The last option we really have is a full factory reset. That would determine if it's hardware or software, but I'm leaning towards hardware myself.

Remember, if you do attempt the reset you should sync your device first (to avoid the loss of data), and also remove the Versa from you account and unpair from your phones Bluetooth settings.

[AlvaroFitbit]

@farizsyahputra Welcome! Thanks for being part of our Community! 

I will gladly assist you with this and sorry for the late reply. Thank you for troubleshooting this issue. First I would like to know if you tried @N8teGee great suggestions? If you still need help please let me know.

I look forward to your reply.