Versa display corrupted

[deannanicole76]

My Versa all of a sudden has striped lines going down the middle.

Moderator edit: subject & format

[WendyB]

Welcome to the forums!

Try a restart. Do it at least 3 times.

Restart

Keep us posted!

[AlejandraFitbit]

A warm welcome to the Community @deannanicole76 and @WendyB thanks for the input.

I was able to see here that our friend @WendyB provided some instructions in order to fix this screen issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 

[Laurenpr]

I'm having the exact same problem. Tried to restart multiple times, but nothing changes

[Medeous]

I just started having the exact same problem.

[AlejandraFitbit]

Hey guys, thanks for your participation in the Community and for troubleshooting this display issue by yourselves.

@Laurenpr, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@Medeous, have you tried the restart process? If you haven't, I recommend taking a look at the help article How do I restart my Fitbit device? and follow the instructions provided there.

Let me know how it goes. 

[Medeous]

I've done the 3 button reset a few times. It will seem to go away and then returns with the vertical lines five minutes later. I did a factory reset and went through setting it up all over. It came back. Not sure what else to do at this point. 

[Trayann73]

Hi mine is  exactly the same. I’ve spoke to them at customer service and they are sending me a new one ! I’ve only had mine 3 months and I’ve tried all the resets . 

[deannanicole76]

This is my second one that has done this 😒 They are also sending me a new one:) The customer service has been great.