Versa heart rate sensor not working

[lawrence2593]

i had reset my devices, charge and try whatever step as mention and refer as previous topic but my sensor light not working at all after workout. Please help?

Moderator edit: subject for clarity 

[Bnyagah]

Hi. How long did it take to get to the resolve for the replacement. The support team has gone quiet on me. I bought mine Aug/ Sep 2019 and the sensor is now fully dead.

[Mike_Needs_A_Va]

It took two weeks of consistent posts. Once they opened a case I got an
email from the support team.

Yes, theres an exorbitant amount of troubleshooting steps you'll have to go
through but it works.

[MarreFitbit]

Hi there @ddubois1970, welcome to the Community Forums. I'm sorry to hear that you're having issues with the heart rate sensors of your Versa 2. If you haven't done so yet, please follow the troubleshooting steps I provided here and let me know how it goes.

Hello @Jackier4, @poppilen, and @Bnyagah, we apologize as our Support Team is taking a bit long to get back to you. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account someone will reply to you as soon as they can. 

Let me know if you have any further questions. 

[Lisa102288]

I've been through two Versas in 19 months.  First time, it was replaced under warranty.  This time, the replacement has stopped working...sensors not working so no heart rate or sleep information.  Extremely disappointed with the quality of your product.  I cannot believe that a 25%discount is considered an acceptable option. 

[MarreFitbit]

Hello @Lisa102288, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[simplykaylene]

@ddubois1970 

After three defective Versas, I am a happy new owner of an Apple Watch.

[Zephibe]

CONGRATULATIONS!!!  Do you have the iPhone also?Sent via the Samsung Galaxy Note9, an AT&T 5G Evolution capable smartphone

[Jlkitkat]

I'm having this same problem. I've tried all the things but nothing is working. Yes I have the -- instead of a heart rate. 

[Lisa102288]

I'm looking at all options, but I am probably going to replace mine with a samsung device.  The quality just isn't there with the fitbit,  and they will not recognize this and stand behind their product. 

[bzzymom6RN]

I’m having problems with my sensor lights on the back of my watch as well.  However, the only one that is working is the green one (the second from the left).  Do you know how I can get the others back to working again?  It’s so frustrating, I’ve tried everything y’all have mentioned on here.  Thanks.

[Curtest]

Sorry no. Mine since doesn’t work.
Guess I’ll get another one but not the same brand. Good luck!


Sent from my iPhone

[Jackier4]

I don't have any recommendations, I never did get mine to work and I tried
it all.

[Prati01]

Hello! I just did a factory reset on my versa but the sensor still doesn’t work.

[LoloX2]

I too have those exact same issues.  Please tell me there is no help and l can’t get a new one if the warranty is gone?   This was a gift so long is the warranty?

[Lisa102288]

Warranty is 12 months.

[LoloX2]

Thanks I'll check when my husband bought it. I need a new Fitbit. It stopped keeping a charge, the heart rate doesn't work anymore and I too have tried everything. I see that this is a common issue. Sad because I liked my Fitbit.

Moderator edit: personal info removed

[Jackier4]

I couldn't fix mine, Fitbit had a one year warranty, that's the problem for
me mine go out about 2 years into having one. I've replaced mine 3 times
now. I cant do it anymore. I'm truly disappointed,

[Lisa102288]

Yes, I've had two that quit working,  all within a 19 month period.  I am also disappointed.  Won't buy another one. 

[Amymac1991]

Hi, my heart rate hasn’t been recording for the last couple of days. I’ve tried charging, restarting, shutting down and re-syncing. It’s still not working and no LED lights are flashing at all. 
anything else I can try? 
thanks, amy. 

[simplykaylene]

Yes I have an iPhone.