Versa heart rate sensor not working

[lawrence2593]

i had reset my devices, charge and try whatever step as mention and refer as previous topic but my sensor light not working at all after workout. Please help?

Moderator edit: subject for clarity 

[IngridPettersen]

mine too, after the latest update!

[Frosty10]

Good for you my fitbit sensor quit working also junk is right 

[Mistyforests]

My Fitbit versa is showing no green lights on the back and is also showing “- -“ for the heart beat readings. I have tried the rebooting suggestion shown above and listed as the best answer. I first noticed the green lights weren’t working after I factory reset my device in the first place. If they’re is any information to help me or another option to try and get them working again that would be great. 

[JuanJoFitbit]

@Mistyforests Welcome to our Fitbit Community. I totally understand how you feel about the green lights and heart rate tracking issues that your Fitbit Versa has experienced. By the way, thank you for trying to get these issues resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch during the next 24 hours and see if the issue gets fixed.

Hope this helps.

[EckhardBuhr]

Ive even tried factory data reset nothing works it keeps on showing _._

[JuanJoFitbit]

@EckhardBuhr Thank you for participating in our Fitbit Community. Regarding the sensor lights issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[ChristinaU21]

Hi Robin, 

After trying all of the suggested things, I too am in the same boat. If anyone has any other tips, please let me know. 

[Vivek_k]

This issue is never resolved. On multiple forums the support team says RESOLVED just to report good metrics on issues. There is a bug that caused heart rate to die out after updates. And they won't admit it. I have tracked 15+ people who had this issue and all were after updates. My wife delayed updates for 6 months and was fine - until she finally updated, Then it hung up and gradually died out. No amount of resets and factory setting help. It may come on for few hours/a day then again die out.

This issue is not resolved. On multiple forums the support team says RESOLVED just to report good metrics on issues. There is a bug that caused heart rate to die out after updates. And they won't admit it. I have tracked 15+ people who had this issue and all were after updates. My wife delayed updates for 6 months and was fine - until she finally updated, Then it hung up and gradually died out. No amount of resets and factory setting help. It may come on for few hours/a day then again die out.

Moderator edit: merged reply

[JohnKes]

I have the same problem with my Versa, starting 2 weeks ago.  Tried the reboot 3x and the factory reset 2x => no joy.

I have the same problem.  I tried the reboot method 3x and factory reset method 2x => no joy

Moderator edit: merged reply

[SunsetRunner]

Gave up on fitbit got myself a garmin instead --

Moderator edit: personal info removed

[ChristinaU21]

Ugh! I'm afraid this is going to be the fate of mine too. 😫 

Moderator edit: personal info removed

[TimothyBW]

I just wanna head and bought the Apple Watch myself and now I am glad I did especially if you have a iPhone

[TimothyBW]

Hi Alison,

Ijust went ahead and purchased the Apple Watch, and I am glad I did especially if you have an iPhone. I wish you luck!

[TimothyBW]

Hi Christina,

I went ahead and purchased the Apple Watch and I am glad that I did now, especially if you have an iPhone. I have had about three Fitbits in the past and always ended up having issues with them

[Frosty10]

Thank you for your answer I will not buy any more ..

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Hello everyone. For all of you who are new to the Fitbit community, welcome. 

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling and appreciate your feedback. If you're experiencing this issue, please follow our troubleshooting instructions in What factors can affect my heart-rate reading on my Fitbit device?

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected.

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.