Versa heart rate sensor not working

[lawrence2593]

i had reset my devices, charge and try whatever step as mention and refer as previous topic but my sensor light not working at all after workout. Please help?

Moderator edit: subject for clarity 

[Marrrmaduke · Accepted solution]

@lawrence2593 Go to Settings on your Versa and try toggling HR ON/OFF with a reboot of Versa in-between. You can reboot your tracker by pressing and holding the left and bottom right button until fitbit logo flashes.

[HeydyF]

Hey @lawrence2593, welcome aboard! I appreciate you have taken the time to try some tips to make work the green lights on the back of your Versa. Let me ask you this, have you tried the tips that my friend @Marrrmaduke posted above? Did they work? Another thing that I'd like to know is if you are getting this "--" instead of your heart rate readings? 

Keep me posted! 

[lawrence2593]

Hi, i had try many time and the sensor light still not function.

Sent from my Huawei Mobile

[lawrence2593]

Hi, the sensor light still not funtion. Its there another way to resolve the problem?

Sent from my Huawei Mobile

[HeydyF]

Thanks for your reply @lawrence2593! Since the issue persists, I have escalated your case with our Support team so they can further assist you with this, so please keep an eye on your inbox. 

Let me know how it goes! 

[robinthreatt]

Hi! Saw the post about versa sensor light not working.  Mine is also not working.  I tried the tip by Mmmarmaduke about switching the heart rate off and on and rebooting in between.  It did not work on my versa.  I would appreciate any help you could give me.  Thanks a milllion!! Have a blessed day!

Moderator edit: personal info removed

[Marrrmaduke]

@robinthreatt Have you tried performing a factory reset (restoring your tracker to factory defaults)? This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app.

[MarcoGFitbit]

Hello @robinthreatt thanks for joining the Fitbit Community, have a warm welcome. Thanks for all your help @Marrrmaduke as always, it's great to see you around. 

@robinthreatt first of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if the instructions provided by @Marrrmaduke are helpful to you, please mark their post as a solution. This will be very helpful to other members facing the same situation.

On the other hand, if you need further assistance, please let us know. We'll be happy to help. 

[robinthreatt]

Already contacted Fitbit .com. After trying all suggestions and nothing
working, Fitbit is replacing my Versa. Thanks for all the help!

[MarcoGFitbit]

Hello @robinthreatt I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know you have already contacted our Support Team and they will be replacing your Versa. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[simplykaylene]

The Versa is junk. I bought mine when it came out and it didn’t last 8 months. The sensors quit lighting up.  After a couple of hours of “troubleshooting” nothing worked so I was sent a replacement. Here I am 5 months later with the EXACT SAME ISSUE. Once again, I contacted customer support just to do everything I had already done and it still doesn’t work. Here’s the kicker - they won’t send me another replacement because my warranty expired one month ago. How convenient.  Instead they offered me a 25% discount TO PURCHASE A NEW ONE!  Gee, thanks, but I’m not a complete idiot.  I’ll pass.  They told me that my issue was rare. If it’s rare why did it happen to me TWICE?  Maybe I should play the lottery!  If it’s so rare, why are there a ton of forums with the exact same issue for other Versas?  Because they’re cheap. Fitbit doesn’t care about their customers once that warranty expires. They think we’re stupid enough to purchase more of the same junk. I’m getting an Apple Watch.  Thanks, Fitbit. 

[DarkSiren]

My Versa has the same issue here with the LED lights not turning on. I have tried doing a soft reboot and also a factory reset to no avail. 

[sncutler]

I have been having this issue as well and I have tried all the recommended tips for fixing it and my sensor lights still arent working...what can I do?

[simplykaylene]

Unless you’re watch is still under the one year warranty, there’s nothing you can do except wear what is now your very expensive pedometer and think about the good old days when it worked...

If your watch is, still in fact, under the warranty they will replace it (after going through the painstakingly long process of going through all of the troubleshooting you’ve already done) and you will receive a watch, like many others, that will eventually poop out on you sooner than your first one did. 

The funny / interesting thing is that they told me my situation was “rare” yet look at all of the many posts with people having the very same rare situation. 

I’m sorry I don’t have any good suggestions for you except to get an Apple Watch next time.

[DebMD]

I too have issues with my Fitbit (Versa).  It all started with the battery not keeping a charge for as long. Next, it stopped reading my HR (at first only the red light remained lit).  Then the time was wrong.  

I tried the 'left and bottom right button press' reset several times.   That at least corrected the time.  The battery was low.  I charged it and it drew down very fast.  It still was not monitoring my HR.  I did a full wipe of the Fitbit and then reloaded and paired the device.  Unfortunately it still didn't read my HR and after a few hours the battery died.  Now it won't charge at all.

[Matildastigs]

My sensor light is not working either. I’ve tried all the tips noted, all to no end.  I have two dashes where the heart rate number should be.  Thank in advance for your assistance.

[JillianOK]

Me too! Mine stopped working Wednesday. This is so frustrating!!

[Matildastigs]

Have you tried all the tips? It is indeed frustrating and a little sad. I
really liked it p to now. Other posts don’t hold out much hope

Moderator edit: personal info removed

[simplykaylene]

I tried everything to no avail.