Versa no longer pairing or syncing

[Bonniemt]

What's going on fitbit??? Since your last update my versa no longer syncs with my phone.. I've tried everything that's been suggested and although it SOMETIMES pairs and syncs, once, it doesn't last the day. My versa no longer tells the right time. I was late picking my son up from school yesterday because I relied on my versa to check the time. I've deleted, switched off Bluetooth, re installed, shut down, reboot, re set factory settings (twice) and nothings working!! Today after deleting the app for the umpteenth time it wouldn't even connect. My phone isn't broke, my internet is fine. I spoke to an advisor yesterday and went through everything with her to no avail.. She was supposed to email me but no she didnt. Nothing. I feel Completely ripped off. I've had no end of issues with syncing since I bought the watch, it's never sent notifications and syncing has always been hit and miss. Now it's non existent. I would never buy from fitbit again and I certainly wouldn't recommend. 

[Misterslade]

Same problem here, my fitbit versa last synced on Mon 30th Sept, it started telling the incorrect time and wouldnt sync any more. I tried a reset and now all I get is a red cross with the words saying

"Data not cleared

Sync and try again"

Now I cant get rid of this and cant since it. 

[Rich_Laue]

@Bonniemt i would then skip the WiFi setup portion for now, this isn't a necessity to setup the tracker. 

@Misterslade did you do a factory reset or a soft restart or a complete shout down. 

As for the data not cleared, a search brings up many solved threads. I would think one of them would help. 

[Misterslade]

Thanks for your help.
I tried a factory reset. I will look for a thread that helps.
Many thanks

[Emmysversa]

Mine is doing the same thing, so frustrating! Why?

[Binkus]

I am. I came on here to see if I could report or get tech help. Started yesterday. I normally don't have to charge but once every 4 to 5 days. I had to charge it before bed last night like two days earlier than normal, then again around noon today, and just now had to put it back on the charger again. But this time I noticed when I put it on it says 100%, take it off and it goes to 0%, and repeat same issue. I've only had it less than a year, maybe 9 months. I have a Versa and is sync with a Droid phone.

And before the Battery issue thing... Mine started doing that as well about a couple of days ago and not syncing, now a issue with battery life holding. Thought this may be important to add as well per may be related with app updates.

[Rich_Laue]

Hello @Emmysversa could you be more specific to which of the several unrelated issues mentioned in the thread that yours is doing? 

Better yet please start a new thread where we can specifically address the issue 

[Bonniemt]

The trouble is my device isn't pairing with my phone any more, this is phase 1 of setup before you proceed to wifi.

Today I managed to connect but I'm having the same syncing issues. its been 4 hours since it last synced and the time is running about 10 minutes slow so its absolutely pointless wearing the watch.

I am in contact with Fitbit support so Im hoping to get this resolved.

Thank you for taking the time to respond to me. I will endeavour to update once I have a resolution from Fitbit.

[Misterslade]

I'm wondering if it is an update causing it

[andy_glass]

the reply after14 emails from Fitbit and my versa is still not working

We appreciate you getting back to us and for providing us with additional information that will help us to better assist you.

We'd like to let you know that we’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We hope for your understanding regarding this matter.

We apologize for any inconvenience this has caused. If you have questions, don’t hesitate to contact us back.

Sincerely,

Christine Z and the Fitbit Team

[Bonniemt]

=UPDATE

Ive literally had the same email from Fitbit support and was going to post the same.

For anyone who is reading this thread please be advised that there IS AN ISSUE WITH SYNCING AND PAIRING IF YOU ARE USING AN ANDROID PHONE and this is a FITBIT issue.  However, it is still worth troubleshooting incase there are any problems with your device. 

Fitbit are unable at present to resolve this issue and have asked that all customers experiencing this problem to be patient and wait for them to fix it.

My suggestion is to keep checking every few days to see if you are able to connect your device. Its been 3 days since I last tried and was able to connect yesterday but I'm still having syncing issues.  Ill try again in a few days.

As annoying as this is at least Fitbit have now admitted they are aware of the issue and are trying to fix it

[andy_glass]

But how long is it going to take Fitbit are not famed for doing anything in a hurry  till then my versa is practically useless for the purpose I purchased it for 

[Bonniemt]

I don't know how long it will take but I'm assuming everyone with android are experiencing the same issue. 

I've yet to reply to fitbit but when I do I will be advising them that I will be informing my mobile phone provider who I bought my tracker from as surely they won't be able to continue selling to customers knowing there is an issue.

It might be worth anyone experiencing the same issue to speak to whoever they bought the device from and informing them of the same. 

[Rich_Laue]

But with what phones? 

[andy_glass]

Looks like iPhones only I’ve not heard anything about any other phone s
Fitbit are blaming the new iso 13 update

[Bonniemt]

Seems to be a variety of phones from posts I've visited. Mine in a Huawei 

[Rich_Laue]

@andy_glass in general iPhone's are easier to program for, both the iOS and hardware are made by the same company. When it comes to notification issues, yes the problem is that iOS changed something with the way they handle them and did not give a warning that they where doing so. Apple currently does not allow third parties to respond, so i would not put anything past what they may do. 

[andy_glass]

Surely Fitbit an approach Apple and ask them to fix it as there is now hundreds of fitbit not working imagine if it’s not fixed by Christmas fitbit is gonna loose a load of sales or there is gonna be loads of unhappy customer on Christmas Day trying to sync there Fitbit device to their new iPhones and it doesn’t work
I would hate to on customer service that week
Sent from my iPhone  

[Misterslade]

Hi, thank you for your response.

The phone it has been paired with since last November is a Samsung Galaxy S8

Many thanks
Mark

[Rich_Laue]

@andy_glass my understanding is that this is a change Apple intentionally made. 

@Misterslade my S8 has been flawlessly working since April. In December it stopped working. However the other 3 members in my family with the same phone have had no problems outside of an ocaisional sync issue that was easy to fix. I'm on Sprint, they are not. 

[Misterslade]

I ve had no problems whatsoever since last November until last Monday when
I noticed the time was running 30 mins slow. Thank you for your feedback