help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing with Fitbit App

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-12-2019 10:37

‎11-12-2019 10:37

I have tried to restart, reinstall, force quit and and eventually delinked my watched from my app and now I can't manage to add it back. When it searches for my watch, it just doesn't find anything. Bluetooth is on, no other devices linked. Please help! 

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎11-12-2019 11:08

‎11-12-2019 11:08

Contact Customer Support.

View best answer in original post

Best Answer
4 REPLIES 4

‎11-12-2019 11:08

‎11-12-2019 11:08

Contact Customer Support.

Best Answer

‎11-13-2019 05:48

In response to SunsetRunner

‎11-13-2019 05:48

@Giselle7, welcome to our Fitbit Community. Regarding the syncing issues that your Versa was experiencing, I was able to get in touch with our Support team and was told that you contacted them via chat, as @SunsetRunner advised. I'm glad to hear that they provided a solution and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎11-13-2019 06:33

‎11-13-2019 06:33

I'm having the EXACT SAME issues as @Giselle7 

 

SEND HELP.

Best Answer
0 Votes

‎11-14-2019 06:26

In response to leah_peters

‎11-14-2019 06:26

@leah_peters, thank you for joining us in this thread and our Fitbit Community.

 

I got in touch with our Customer Service department and they told me that they sent you an email with some instructions. Please try the steps that they provided and reply to their email in case the issue persists. They will be happy to assist you and follow up accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes