Versa says Data not cleared Sync and try again

[agentmothman]

After following the recommended factory reset instructions for this firmware update, I can no longer get my Versa to show anything other that the above message, Any help would be welcomed

Moderator edit: Clarified subject

[Rajan0403]

@AMARTESUNPLACER @I have tried everything.Nothing is working for me.sometimes it found my tracker den der is problem with connecting to tracker and many times it didn’t find my tracker.tured and frustrated now

[MarreFitbit]

Hi @Kdelacr1 and @MasonElaine, welcome to the Community Forums. Thanks for the details provided in your posts and for your efforts in solving the issue with the error message. 

Have you tried the steps recommended by @AMARTESUNPLACER? Please also follow the steps I posted here. Note that if you're only performing a restart on your Versa, it won't probably work as you'll need to remove your smartwatch first on your phone's Bluetooth settings and Fitbit app so you can start from scratch again.

If you continue having issues, please let me know the model of the phone you're syncing with and its current OS. Let me know if you're also syncing with another device like computer, laptop, or a second phone. 

Hey there @Rajan0403. I've seen that our team has replied to your support case. If you haven't done so yet, please check your inbox and follow the steps you were sent today. If you need further assistance, feel free to reply back so they can continue assisting you. 😉

I'll be around, keep me posted. 

[Kdelacr1]

Hi! Yes! It worked for mine. Thank you!

Sent from my iPhone

[MarreFitbit]

Amazing! Thanks for the update @Kdelacr1. 😉

I'll be here if you need anything else. 

[MasonElaine]

The device was never connected to my phone. we're moving it from my
Bluetooth isn't possible because it was never connected. I recently just
purchased this item used and I'm experiencing this problem trying to have
it set up initially to my phone. I have tried all of the steps that have
been posted and nothing is working I just want to be able to connect it to
my phone. I cannot unpair it and try to reconnect it because it was never
paired. These steps don't help me at all because they assume the watch has
already been connected to the phone but it hasn't.

[MarreFitbit]

Hello @MasonElaine, thanks for getting back and confirming the steps you've done. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if there's anything else I may do for you in the meantime. 

[Shelley334]

I have tried all the recommended fixes and I'm still receiving the same error message: "Data not cleared sync and try again".

Please advise.

Shelley 

[MarreFitbit]

Hello there @Shelley334, welcome to the Community Forums. Thanks for reporting me that the error message didn't go away even after trying the suggestions we've provided in this thread. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon, note that we'll take a bit long to respond due to the recent events affecting our operations. 

We hope your issue is solved soon.

[Sophiauk]

I am having similar if not the same issues. This is ridiculous and time consuming. I’m going to try and call tech support. From two other former Fitbit users they have since gone to Iwatch, wish I was aware and hope I haven’t lost my money. I’ve only had mine about 4 weeks. 

Moderator Edit: Formatting

[witchkid]

I fixed my Versa 2 that was having the same problem by holding down the side button for about 1 minute while pairing the Versa 2 with my phones Bluetooth until the phone finally said: "Versa 2 located". Then I went to "add another device" in the Fitbit app and added my Versa 2 again, overwriting my previous one. The trick was holding down the button and not letting the "red X, data not cleared, Sync and try again" screen to come up; it seriously took about a minute.

It takes a while, but your phone will eventually pair with the Versa's Bluetooth, don't let go of the side button until it says "paired". The same goes for setting up the wifi connection.

Moderator Edit: Formatting

[MarreFitbit]

Hello there @Sophiauk, thanks for stopping by. I'm sorry to hear that you're going through this situation with your Versa 2. 

Please note that this error message usually appears when you performed a factory reset without before unpairing the device. Is recommended that should unpair your smartwatch from the Fitbit account and phone's Bluetooth settings and perform the factory reset.

To solve this issue follow these steps (some of them you already tried, but let's cover everything):

1. Unpair your smartwatch from the Fitbit account
2. Unpair your smartwatch from the phone's Bluetooth settings
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your smartwatch once again. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Said so, I'd wonder if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd advise to follow the troubleshooting steps provided here: Why can't I set up my Fitbit device?

Hi there @witchkid, welcome to the Community Forums. I'm glad to hear that you're back on track. Thanks for sharing the steps that worked for you. 

I'll be around if you need further assistance. 

[Joko82]

I have tried these steps a number of times and my fitbit still comes up with the same error message.  How else can i fix this?

[MarreFitbit]

Hello there @Joko82, welcome to the Community Forums. Thanks for letting me know that you've tried what I recommended above. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Just please note that due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope to get you back on track soon. I'll be around if you have any questions present. 

[CecilH260]

when my red x goes away it has the Fitbit symbol that turns white and sometimes green but it won't go no further than that to show the time or let me change anything. If I could send you a video or pictures I would love to because it is been sitting on my dresser for the last two months since I bought it

[MarreFitbit]

Hello @CecilH260, welcome to the Community Forums. Thank you so much for the details provided in your post and for taking the time to troubleshoot it prior to posting here.

Since your Versa Lite's behavior seems odd, I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope you get back on track soon!

[Jessicalynn1013]

Mine is doing the same thing, The screen says "Data not cleared Sync & try again" but i cant resync it because it wont find my fitbit on the app. It needs a software update and i cant update it because i cant get the data not cleared screen to go away. I have charged the fitbit, i have forced shutdown and factory reset my fitbit, I have shut off my bluetooth on my phone and forgot the connection to my fitbit and shutoff my phone and restarted it but i still cant get the data not cleared screen to go away for me to be able to get it to reconnect to the app or anything. It wont do ANYTHING. 

[witchkid]

Steps to Fix Versa 2  "red X, data not cleared, Sync and try again" screen

1. turn on your phones Bluetooth, start searching for "known devices"

2. Hold down the big button on the side of Versa 2, forcing the factory reset. The trick is to hold the     button down while your phone's Bluetooth is searching for Versa 2. don't take your finger off the Versa    2 side button...it takes about a minute for your phone to finally find your FitBit. 

(The Versa 2 is going to keep cycling the FitBit symbol over and over, but the "red X, data not cleared, Sync and try again" screen will not come up).

It takes a while, but your phone will eventually pair with the Versa's Bluetooth, don't let go of the Versa 2's side button until it says "paired". The same goes for setting up the wifi connection.

3. Go to "add another device" in the Fitbit app and add your Versa 2 again, overwriting your previous one.

Your FitBit should now say "synced"...good luck!

Moderator Edit: Formatting

[MarreFitbit]

Hi there @Jessicalynn1013, welcome to the Community Forums. Thanks for the details provided about your Versa's behavior and for taking the time to follow the recommendations suggested in this thread.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Due to recent events affecting our operations, we may need more than 7 business days to respond. Please keep a lookout in your inbox to the email address associated with this account. 

Hello @witchkid. We appreciate you took the time to share the steps that worked for you. 🙂 We're sure they will help other users too. 

I'll be around if there's any questions present. 

[glven]

I tried to do this and it is still giving me the same message.  And the setup on my fitbit app on my iphone isn’t recognizing the device.

[MarreFitbit]

Hi there @glven, welcome on board. Thank you so much for following my recommendations, I'm sorry they didn't help you. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

We hope your issue is solved soon.