Versa says Data not cleared Sync and try again

[agentmothman]

After following the recommended factory reset instructions for this firmware update, I can no longer get my Versa to show anything other that the above message, Any help would be welcomed

Moderator edit: Clarified subject

[Donnyd46]

I don't have a clue and don't know why they keep sending me these comments. Sorry

Moderator Edit: Personal info removed

[nidiyahcopeland]

Ok mines is fine now i had to get my ipad up andruning now everything is ok but i have to fix the time that is all

Sent from my iPad

[MarreFitbit]

Hi there @Donnyd46, thanks for stopping by. If you no longer want to receive notifications from this thread, you can unsubscribe by following the steps below:

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Hi there @nidiyahcopeland, thanks for the update. I'm glad to hear that your watch is fine now. If you have issues with the time, please note that your Versa Lite may not show the correct time if it hasn't synced yet, the time on your watch updates with the time of the device you're syncing with. 

Hello @watchinthegame, welcome to the Community Forums. Thanks for the details provided about your daughter's watch. While reading it I was wondering if she gets "Data not cleared Sync & Try again" when the Screen Wake is on?

[Rachelko147]

This is the same exact thing that happened to my Versa 2 and I tried following all the steps with no avail. 

[Lizzydominant]

I removed the Versa from my phone, and also removed it from my Bluetooth and then held all 3 buttons for about 10secs. It came back with the same error message, but I just reinstalled it on my phone and it showed a code, and I basically had to set it up like a brand new Fitbit again. But it works!

Also, This is the second time something has happened to it, both times I’ve had a downloaded clock face. So watch out for those.

[henrychang]

I did the surprise to remove the versa lite from the phone. Restarted both phone and the watch. Now the watch cannot be found/paired. Same message. 

[Lizzydominant]

Did you remove it from Bluetooth? And you’re going to want to be in your WiFi range.

Sent from my iPhone

[MarreFitbit]

Hi there @Rachelko147 and @henrychang. Thanks for the details provided about your watches' behavior and for taking the time to troubleshooting them prior to posting here. I've seen you contacted our Support Team after posting here and that they helped you. 

Hey @Lizzydominant, thanks so much for helping out here, I'm glad to hear that you're back on track. 

Let me know if there's anything else I may do for you all.

[BBQBurley145]

This doesn't work I tried all the steps

[Nana514]

What number did you call to report this? I have gone through 2 guys that kept me on the computer for 2+ hours just to waste my time. It definitely won't work!

[Ongren]

They can’t fix this, have them replaceD your fitbit

[Danyael]

Regarding the big red X.

Called the help, a very pleasant chap talked me through.

Be certain your software (fitbit and phone are updated).

Put device on charger.

Remove your device from the Bluetooth list on your phone.

Turn off the Bluetooth on your phone.

Turn on Bluetooth.

Shut down phone.

Power up phone.

Use Bluetooth search.

When you see the 4 digit code on the device you are on your way, may have to install the code again, ie, if it does not work the first time do not despair, just search again and input the new code.

Reinstall device.

Set up as a new device and my data was still all there !!!

Thank you.

[Quiltingqueen]

I have been following all your recommendations and nothing works.

This happen after I tried to make the latest update.

My Versa lite ALWAYS shows Date not cleared Sync & try again.

My phone and computer do not reconize my Versa.

Now nothing works!!!

plse help

[Nana514]

I finally looked up Fitbit 1-800 in United States. The person I talked to asked for my email address (to confirm your fitbit account) then told me mine was still under warranty. Within 5 minutes I received an email that my replacement fit was in the mail! 

[Nana514]

I finally looked up Fitbit 1-800 in United States. The person I talked to asked for my email address (to confirm your fitbit account) then told me mine was still under warranty. Within 5 minutes I received an email that my replacement fit was in the mail! 

[Hainda00]

This thread is still going strong, and unsolved as always. I do not want to read all 20 pages, but I guess there is still no definite solution, and contacting fitbit directly will in best case get you a replacement watch if you are still under waranty.

I had it already the 3 time, and everytime it stresses me out. Because it seems nothing is working.

So this is not a 100% working solution anyhow it worked for me right now

1. Place the switched on watch in its charger and charge it.

2. Unpair your device from all your devices (PC + smartphone ...)
3. Remove your watch from fitibit app. And check if it really is everywhere removed. (sometimes removing it on android does not immedialy removed it from the desktop app)
4. Deinstall your fitbit app on your smartphone and restart your phone.
5. Reinstall the fitbit app, log in (maybe restart phone again, to make sure it is properly installed)
6. Add a new device and select your watch

The only way to get this sync problem away is that your watch gets recognized and displays the code for the app. Sometimes it works sometimes it seems nothing works.
Retry to search for the watch a few times. What worked for me right now was to remove the watch just while the app was charging, and the last time I had the issue it was the same,
It seems removing the watch from charging might trigger something to let it be recognized. Just in charger, and not in charger didn't allow it to be recognized.

So if you are lucky and you got your code, type it in your app, place the watch in the charger in finish the set-up. (which also never works at first try, but then again it might).

Good luck, it needs a lot of nerves, its like searching for your hosekeys you just a second ago.

[MarreFitbit]

Hi there @Hainda00 and @Nana514, thanks for sharing the outcome of the situation with your Versa smartwatches. I'm glad to hear you both are back on track. 

Hello @Quiltingqueen, welcome on board. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and saw they helped you. 😊

I'll be around if there's any questions present.

[Robbery]

Absolutely, gave me a headache until it finally worked.

[Hima7x]

Help it won’t let me even do that

[MarreFitbit]

Hi there @Hima7x, welcome on board. Would you mind giving me more details of what you're experiencing? Also, please confirm if you've tried what I recommended here.

Looking forward to your response, keep me posted.

[Kflores126]

I’ve tried removing my device and turning off Bluetooth. But nothing has worked. Please help.