Versa screen separates from body of the watch

[Cartref]

I purchase my wife a new Versa, to replace her lost Charge 2.  It lasted about two weeks, until the screen fell off the body of the watch.

She was not doing anything energetic, just standing in a queue, when the screen separated.

Now about a month later, it has happened again. No strenuous activity just getting out of the car with handbags etc. Screen just fell off the body of the watch.

The first incident we just put down to bad luck and we were able to get it replaced by the Retail Seller (who said they had never heard the like before).  But to have it again within a month with nothing that my wiffe was doing to explain why the Versa would fall apart.  It wasn’t bumped, hit or otherwise rough handling.

This quality issue is a major concern and she is worried about wearing it least it should happen again and she doesn’t notice until way to late.

Apart from the unexplained trend for the Versa to fall apart on her, my wife was very happy with it, its features, battery life and all.

Would anyone else have experienced something like this

David

[Cartref]

@SunsetRunner ,

I am sure that people would feel better if Fitbit acknowledged that there was problem and that they were actually working on the solution.

But seeing as they haven’t, I would not touch the Versa range, neither series 1 or the newly released series 2.

just can’t trust that they have fixed the issue.

[Ktattrie]

Same thing happenned to me it was so bizarre I had mine for 8 months so luckily still under warranty. I didnt want to get another one because I dont want that to happen out of warranty.

[Cartref]

@Ktattrie ,

After the 6th failure, my wife opted to take a replacement of the Special Edition Charge 3 and it has not missed a beat since

[Estoria]

My Versa also fell apart and am thinking about ordering the charge 3.  Is your wife still liking hers?  I've heard good and bad.  

[Estoria]

Just noticed the date on your last post.  I may order one today with my 25 percent discount.  I'm giving Fitbit one more chance.  I've owned one for at least the last 5 years.

[Cartref]

Yes but my wife changed from the Versa to the Charge 3, with which she is vey happy although she would have preferred the Versa if it had been reliable 😡

Sent from my iPhone

Moderator edit: personal info removed

[mystikalgyrl]

Just wanted to share the same thing happened to me! I had my versa almost a year and noticed the face was separating from the body. It was purchased through my companies website of products. I started a chat with a fitbit customer service agent today and they asked me to send a picture. Fit bit is going to send me a replacement! so Happy!

[Blizzard35]

I'm glad that you are still under the 1-year warranty, but, don't be "too" happy about your replacement.  There are numerous people on this thread that have been through 5+ replacements for the screen separation issue and all of the replacements have separated as well!  Good luck.

[Cartref]

@mystikalgyrl ,

Good luck with the future of your Versa, I hope the replace works as it should. 

[Clairebella]

This has happened to me twice now   I'm under warranty for another 6 months . worried if I get a replacment it will happen again . Wondering if the versa 2 has the same issue , as they offered me a replacment or 50 % off a new one .

[Blizzard35]

My advice, take the "free" replacement that way, it's not costing you any more money out of pocket.  I gave up on Fitbit (after being treated so poorly by Fitbit) and went with an Apple Watch 5 and I couldn't be happier.  As far as the Versa 2 goes, it hasn't been on the market that long, so we don't know if the screen separation is going to be an issue.  Also, now that Google has purchased Fitbit, we don't know what changes are in store i.e. better/worse customer service etc.  Good luck with whatever you choose to do!

[JaniceMB]

Definitely understand your concern. My # 4 Fitbit Versa replacement is
currently intact and functioning. I'll continue to wear my watch as long
as it works as intended and Fitbit works with me.

Best wishes


[image: Image result for nursing]
JaniceMB

[Clairebella]

Thankyou for your advice   I'm going to go with replacment and when it breaks again get a apple watch . Dont want to waste more money. As you say customer service is herendous with fitbit.
Sent from Sky Yahoo Mail on Android

[Cartref]

@Clairebella 

I understand your concern, my wife went through 6 Versa’s and at the end opted to replace it with the Charge 3, which is still going well 6 months or more later.

You would not have thought that Fitbit would have been so bad about customer service on this, but they have been. 🤬

[Msmead]

The company maintains with me that I am the only person that has had this
issue. They will not replace the device and are only offering me 25% off a
new one. Also, somehow after I spoke with a very rude agent my account was
hacked and my email address changed. a note was placed on the account that
the device was replaced and I was offered the 25% discount... I feel that
someone within the company did this to me. I want to get back into my
contest on fitbit, but I'm very disgusted with the customer service. I've
heard good things about the versa 2, but granted the person I heard it from
also had to get more than 2 replacements and they gave her a discount on
the versa 2. For some reason the company does not value my business.

[Blizzard35]

I totally understand your frustration, Fitbit treated me very badly as well.....plus, there are "hundreds" if not thousands of people around the world that have experienced the Versa Screen Separation issue, so if you were told you're the "only" one, that's a lie, straight up!!!  There are some people on this forum that have had their Versa's replaces "5+times", while under the 1-year warranty period.

Anyway, I've moved on....got an Apple Watch 5 and couldn't be happier.  Fitbit could have kept me as a "loyal" customer (The Versa was the 4th Fitbit product that I had purchased)....good luck with whatever you decide to do!!!!

[Cartref]

@Blizzard35 @Msmead 

I certainly concede that Fitbit have handled the Versa issue very badly and accepting that, if they are trying to tell a customer that they are the only one who has the problem then its a serious indictment on the company

[elejeune]

I'm planning to wait until Google makes some kind of product announcement. I doubt they want the Versa 2 as their flagship watch with Amazon Alexa integration, so they're probably looking to replace it asap. The price was already slashed $50 on Amazon. I wonder how many total people this has happened to and how aware Fitbit is of the flaw in the product design...

And yeah, support isn't great. I was offered 25% off all the old products, not including the Versa 2. Pretty ridiculous we're all getting different treatment.

[Pvloh]

The exact thing happened to me yesterday. I watched it just told open slowly. No bumps nothing. Will follow up. 

[Cartref]

@Pvloh , good luck with your attempts to get good customer service. Is it still under warranty?