Ok, the problem wasn't the new interface, the problem was that the Versa's ability to sync is broken. It didn't happen all at once, the ability to sync eroded over time and after a couple weeks it won't sync at all any more.
The clue is when the watch loses time relative to your phone. The Versa is in constant contact with your phone even if not doing a full sync - this is how it gets, for example, current weather info. It's also how it keeps the time accurate. When it can't do that the internal clock won't keep accurate time - loses 3-4 minutes per hour on my Versa.
Because my Versa was bought 16 months ago it's no longer under warranty so I was given a 25% coupon for a new one. However, in my experience the failure rate of these is very high - at 6 months I received a warranty replacement due to inability to charge anymore. This replacement lasted 10 months before the bluetooth failed.
Fitbit support had me try everything - reboot, reset every possible option in the phone and the Versa. I tried connecting with another phone - did not work.
I think the product is the best in the market at this price point for HRM with in-depth analysis of exercise and especially sleep patterns. It gave me an early warning last year that may have saved my life. The phone app sadly has gotten a bit worse with the latest update but I still could get everything I wanted using it - just needed to do a bit more clicking and scrolling than before.
But, that failure rate. A new Versa every year and a half or so. And my previous Surge had the same sort of problems - went to the Versa when the GPS on that failed. So, in the end I ordered a competitor's product. I hope Fitbit fixes things. 3 of my family members still are using their Blazes/Versa. I'll come back if things get better and I have problems with my new device.
