Versa syncing issues after update

[Cryss2]

Is there any way I can go back to the original app? This newest update is the worst. I’ve been having syncing issues since downloading it yesterday.

Moderator edit: updated subject for clarity

[Bad_Update]

Do I spend an hour with this watch trying to get it to tell me the right time or do I just get to a new one? Lots of options out there. 

[GocartMozart]

Turns out it was the app update after all.  Yesterday a new app update appeared in the Apple Store.  I installed, charged up the Versa I hadn't used for 2 weeks, and voila, everything works again.

Alas, I have a new device (not Fitbit) and have spent the past 1.5 weeks getting used to it.  Consider: 1) This was caused by the app update, 2) Lots of us were saying it started after the update, 3) Fitbit support told us, after having us run through the usual script of things to try that took hours of our time, that our devices were broken and we needed new ones, only to discover 4) it was the app update all along.  Many people got replacement Fitbits under warranty.  Many people bought new devices, some Fitbit some non-Fitbit.

Sigh.

[dlhoward]

At least yours is working my device is still  on August 22 for the last weekSent from my Samsung Galaxy smartphone.

[GocartMozart]

Did you install the new update?  It may not be available on the Android store, but it is for iPhone.

[dlhoward]

I used the play store it shows the new version on the phone but the device will not syncSent from my Samsung Galaxy smartphone.

[deb1234567]

I am having major issues with this update.  My versa wont sync or keep time

[dlhoward]

Is there anyway I can get a new device as I have did everything and not get this device to work it is still stuck in 8 22 19 and will not sync. Iam still under warranty. This is frustrating 

[SunsetRunner]

I have a Blaze and a Versa and I can't get either one to work with the new Update that just came out. My Versa is stuck on me entering the 4 digit number and then i get an error stating "The Operation could not be completed. (com.fitbit.http error 500)"   What the Hell is that suppose to mean? 

I get the same error on my Blaze and when I cancel the set up, it stuck on Aug 24, @ 2:10 ... that's a good 6 hours off.  HR is still not working on either. 

I got so frustrated with Fitbit that I went and got an Apple Watch. It's taking some time to get use to but this is crazy... 

[Nykolle928]

So glad to see I'm not the only one. I couldn't figure out what the heck happened. App says it can't find my device and the steps and heart rate are off. I was sweating my **ahem** off at the gym today and it said my heart rate was in the low 100 range when it's usually up to 150-170. Was going to do my first step bet challenge and I'm worried the app won't record everything so I'm not risking it. I hope they figure out this issue soon. 

[GocartMozart]

Spoiler

Well, I too got the Apple Watch (series 4).  Now that my Versa is working again I'm giving it to my one kid who doesn't have a fitness watch already.

I have to tell you, Fitbit has been a terrific innovator.  When they started no one could touch them.  And the Ionic/Versa took wrist-based HRM to a completely new level.  The older models were often inaccurate with the wrist-based monitoring.  I still think their whole approach to giving information on the watch and app is the best (although the new app interface needs to be put in the garbage - more clicks and scrolling to get the same info). 

The Versa may have saved my life last November when my heart rate shot up way above normal.  Started a very long process of recovery for me.   But one part of that is constant HRM.  I can't have my Versa out of commission for a week at a time, as happened in December when it failed to charge, and happened again now when the app update killed the bluetooth connection.

So I ended up with the Apple Watch 4, which is the only wrist-based HRM that competes with Fitbit (the series 3 watch does not).  I have to tell you, it's been a huge amount of effort to figure out how to get the Apple watch to do what the Fitbit Versa did for me out of the box.  Had to install apps and configure them up the wazoo.  Of course, it does 10,000 things better than the Versa, being a universal smart watch, but those weren't the things I cared about.  Hang in there, in a few weeks you'll have it all configured and working.  But I'll bet that when our Apple Watches fail we get 1000x better support.

[jmbatche]

YES! WHAT IN THE WORLD?!?!!!! THIS IS TERRIBLE!! I have been fighting with the App all day. My food entries disappear, things don’t update, i took a nap today and no record of it (never happened before,) the calorie output used to show an estimated total for the day and not turn red just because daily calories were consumed before 8 pm, but still within daily expenditure. THIS NEEDS TO BE FIXED NOW!! THIS IS UNACCEPTABLE. Please push a downgrade back to the old app version!!

[ChelseaB513]

I can not sync either. I have tried everything, even a factory reset of my Versa and cannot reconnect. 

[JamesH123]

As these watches are no longer fit for purpose (do not do what they say on the tin), thanks to a **ahem**(s) who failed to test the update properly, are you going to do a full recall of these watches and re-issue one's that are working?

These forums just feel like all the responses and queries are just going into a big pot where the support team do not or will not respond!

[dlhoward]

That's how I feel are they going to respond or not to our complaints and
where can I go above the moderators in order to voice my dis pleasures

[SunsetRunner]

I see I am not alone with syncing issues. I have tried everything in the Fitbit help section and nothing is working. I’ve only had my Fitbit for around a month and I was loving it. Now I’m frustrated and annoyed that my correct stats are not being recorded properly and I’ve wasted sooooo much time trying to get it to work. And my Fitbit didn’t even track my walk today correctly. It lost a km somewhere along the way. I am becoming disappointed! 

[writergal28]

I have been having sync issues for a while now.  It often takes two or three tries to get it to sync.  I'm also wondering if the HR monitor is a bit off.  There's NO WAY my HR can go from, say, 75 to 100 AFTER using the relaxing app.  

[cathy06]

My versa keeps stating no device found. I'm getting very irritated.  My pad works but my Samsung Galaxy 9s does not. Any suggestions. Its getting  old.

[Hleebo]

We've been hearing this same repeated message on a loop for over two weeks now. Is Fitbit going to fix the app, which is the problem, or just keep stalling? My Versa is under warranty but what good would getting a new one be if the app isn't fixed. It wouldn't sync or track my sleep either. The watch isn't the problem. Fitbit is going to lose a lot of customers and market share over this. Bad move.

[Orrknot]

I am experiencing the same ‘no device found ‘ issue and have followed protocols. Fix please FitBit. 

[cathy06]

I agree with you. Next watch will be a apple. Over fitbit.