Versa syncing issues after update

[Cryss2]

Is there any way I can go back to the original app? This newest update is the worst. I’ve been having syncing issues since downloading it yesterday.

Moderator edit: updated subject for clarity

[willowrhayne]

The majority of us in this post have done the troubleshooting steps, contacted support and we are still here with these issues.

It’s remarkable to me that my versa worked perfectly well in July and stopped in August after an app update. It’s also interesting to note that after a number of app updates my versa tracks sleep again. But of course, it’s just all of our versa watches failing simultaneously.  

[Ghaleb]

I don't know, but I think they pushed the update and they corrupted the updated devices, then if your warranty is not expired, you will get refurbished one, otherwise you have to pay them and get a new one !!!!!!

[dlhoward]

Well no one is responding from customer service they are just saying my
phone does not support the device and I am still under warranty

[cguy_1995]

I've had the same issue that everyone else here is having. I purchased my Versa, in May of last year. I had an Alta for years and never had 1 issue with it. I can't connect to my Fitbit to my phone. I've done everything I can to fix the issue, but there is no solution. 

I did not spend $200 on a device for it not to work after a year. Based on all these post, it all has to do with the new app update. Please resolve this or you will be losing money from me, because I won't buy another fitbit product. 

[ntryerson]

yep, there seem to be a lot out there that suddenly lost all ability to work the versa since the last update and we're outside the warranty. Convenient. 

[dlhoward]

I'm in agreement with you. Im still under warranty and cannot use the
device

[Sweetness6645]

I want the old dashboard back --- this one is not user-friendly -- the print is too small and my hourly steps, my heart rate, my sleep and my active minutes are not showing up (the stats I mean). 

My watch is fine, but it is not syncing all the information -- I wish I had not logged out of the app earlier today and be forced to this :"update"

I paid 300 dollars for this watch and this is absolute nonsense that the software is not working properly before being forced on us.

I have done all the troubleshooting steps as well; so it is the app.

[dlhoward]

That is what I have been saying it's the update o the app. My versa is on
day 8/22/19 with no updates. The customer service department is not
responding at all to me

[Sweetness6645]

Mine was working fine til they forced me to update, now my stats are all wrong or missing. 

[SunsetRunner]

My Versa was brand new about 6 weeks ago and the battery life dropped precipitously (a little over 7 days to less than 3) right after the update. I did not change any settings or any other use conditions between one week and the next. I'm not happy.

[Nanners11]

I also have the update from 8/22. The big difference I saw was it tracked my sleep better, but it still is about an hour off, especially if I go to bed after 12 am. I went to bed at 11:30 the other night and it was fine, but as soon as it gets past midnight, somehow the app is not recording that I went to sleep an hour earlier. It’ll say I went to sleep at 2:30 if I went to sleep at 1:30. The clock is not wrong on my Fitbit with regard to my phone. The other stuff syncs well. It just doesn’t record the sleep correctly and one time has stopped recording a work out. I also don’t understand the non-response here. 

[Laszlo52]

The latest Fitbit app won't sync with my Galaxy S9 +. In the latest application, the letters are very small and the layout is bad. The older one was much better.

[Laszlo52]

The latest Fitbit app won't sync with my Versa on my Galaxy S9 +. In the latest application, the letters are very small and the layout is bad. The older one was much better.

What is this: "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."? My text is a simple text, not HTML.

[JuanJoFitbit]

Hi everyone! I'm sorry for the late response. I'm also sorry about the syncing issue that you guys are experiencing with your Versa watches. I totally understand how you feel about this.

I'd like to follow up and would like to know if the issue persists or if it got resolved.

In the meantime, if you haven't done so, please follow the troubleshooting steps that are listed in this help article. The article may contain steps that you already tried but you can skip them and proceed with the rest.

I'll be around if any question arises.

[cdhhlewis]

Is Fitbit going back to the original app? Since the update I can no longer sync my information. calls and text messages don't come to my phone. My exercise doesn't sync to the app. I don't think I should have to buy another device. The Versa works fine. The app update needs to be updated.

[Nanners11]

Thank you, but it seems everything has been fixed for me now. 

In my opinion, there does need to be better response times, given that Fitbit is coming out with a new Versa soon and will have more customers. Thank you for the response, but I personally would like some more action with regard to fixing the app or just making the experience better for all of us. 

[Iilredelf12]

I am also having the same issue. Please help

Thanks

[AlexOB]

So far with the latest update the problems seem to be resolved!

Alexandra O'Brien
(814) 861-4642
(917) 379-2236

[dlhoward]

I have a new phone sad I had to do this but it still will not sync. So I did a shut down as requested and now my device will not come back on


Sent from my Samsung Galaxy smartphone.

[JamesH123]

I'm still having issues connecting to 2 separate android devices and a PC (not at the same time!).

Have factory reset the watch, tried resetting, restarting, uninstalling etc etc all to no avail.

Anyone have any ideas or is the device now kaput and needs replacing?