Versa syncing issues after update

[Cryss2]

Is there any way I can go back to the original app? This newest update is the worst. I’ve been having syncing issues since downloading it yesterday.

Moderator edit: updated subject for clarity

[willowrhayne]

Support was was no help to me with the syncing issues and now I find it’s due to the app update. I suspected it after the update and suddenly the watch I’ve had for close to a year - that worked perfectly - isn’t syncing and recording sleep data.  I got so frustrated I told them I’m just ready to switch to an Apple Watch.  

What terrible customer service not to come out and say, hey, it’s the application! Hold tight while we try to get this resolved.   Instead they have us all trying these steps when they now know what’s up.

Unless this business does something spectacular, I’m never investing in another product of theirs.  

[Jayzachary3]

Yeah I think it may be a combination of definitely an app issue as well as a device issue for some; for me I think it's both. I've had a few other issues with it over the past year (connected GPS not working sporadically, randomly stops receiving notifications, etc) but just kinda wrote it off as "eh they'll update the app soon". Also, the whole requiring location permission is stupid- the only time it should need my location is if I'm using the connected GPS that doesn't work. Leaving the location on drains your phone battery twice as fast and is unnecessary to require. But when I get no notifications, no syncing whatsoever and it won't even keep correct time I'm out; I didn't pay $200 for a top of the line smartwatch to work half the time. I worked in wireless sales andsservice for about 7 years and from my experience a refurbished "replacement device" is usually nothing more than another set of problems that a different user had so they sent it back, the manufacturer re-flashes the software, puts a clean new shell on the outside, sends it out as a "warranty replacement" and hopes for the best; so I don't have a ton of faith in the replacement but if they're gonna send it for free I'll give it a try. Worst case scenario the replacement is a piece of junk too and I switch to the Amazfit. 

[ShirleyStiver]

I agree, had no issues before the update

[Ghaleb]

Same with me  

My Versa is dead now after the update and I tried all what I got and all trouble shooting steps with no results except I got my hand pain me from holding buttons for long time.

I don't know why, but my bad mind telling me that they send us this update to push us to pay and get new one 

[SunsetRunner]

I am not so sure about that. Mine is only 8 months old so under warranty. They are sending out another one. They also dont want my old one back. They do not refurbish or fix them the tech person said.  I wonder if its a control thing on their end because how can so many people ALL start experiencing the same issues around the same time. 

[Ghaleb]

I am glad to hear that they will send you a replacement. I hope they will send you a new one and not a refurbished one.

Last year my wife got a replacement, unfortunately it was a refurbished one.

Once you receive your replacement, you may find out if it is a new or refurbished one.

I am sure that my Versa was working fine before the update and now they didn't provide any other solution except requesting me to buy a new one.

Goodluck 👍

[SunsetRunner]

That is so sad and I am sure they know what is going on. I did notice that my versa has not synced in days yet my steps and exercise updates Rally. So parts of it work and others do not. My previous fitbit was an all day sync and the only reason I replaced it was because the frame around the screen was cracking.

One other thing I noticed about the versa is that several green lights on the back used to blink but after all these issues, only one is blinking.

[Ghaleb]

At least you have something still working 😂🤣

My versa is dead now and  for ever. I am sure that they know what they did, but they want us to pay the price of thier failures which is not fair.

I will not waste my money again on any Fitbit product.

[Toyotabus]

I am also having the same  problem. 

[bribieisland1]

It didn’t work in the end ... they have sent a replacement .   Please note they only send a replacement monitor ... no strap or charger 

[SunsetRunner]

That is really good to know. Thank you for the information. 🙂

[SunsetRunner]

Hi, I have the same going on with two different fitbits.  A Blaze, and a Versa.  No help from IT and even with the new 3.4 Update that came a couple of days ago, they are both still not working.  

I jumped a sinking ship after 5 years... I switched to the Apple watch 4.  I can't wait all month for them to get it right.  So far their Stock is falling but they did announced, in the news that they "Fitbit" is giving another country over 1 million FREE fitbits... too bad Fitbit can't help the people that actually bought the watches. 

[SunsetRunner]

Hi, I have the same going on with two different Fitbit.  A Blaze, and a Versa.  No help from IT and even with the new 3.4 Update that came a couple of days ago, they are both still not working.  

I jumped a sinking ship after 5 years... I switched to the Apple watch 4.  I can't wait all month for them to get it right.  So far their Stock is falling but they did announced, in the news that they "Fitbit" is giving another country over 1 million FREE fitbits... too bad Fitbit can't help the people that actually bought the watches. 

[Jayzachary3]

I received my replacement Versa on Friday (waited to update to try it out for a couple of days), so synced it up Friday evening; btw it had to be reset right out of the packaging before I could even sync it to my phone and didn't even have the protective coating over the screen, so as far as "we don't send refurbished devices as replacements" they can tell that lie to someone else who doesn't know better, I know a refurb when I see it. Anyway it did eventually update and sync up fine and worked great... Until sometime Sunday afternoon when I stopped receiving notifications again. So after restarting my phone and the Versa it synced back up and seems to be working again... For now. Hoping the replacement at least gets me to the Holidays when I can ask the wife for something new as my Christmas gift. But I seriously doubt it'll be a Fitbit... 😔 

[towens319]

I guess I am having the same issue with the syncing and also my time has changed and I can't get it to go the correct time.  I have also tried everything with rebooting and deleting app and reloading it with no change.  The time in fact started only a half hour off and now it is like over 12 hours off. 

[Ghaleb]

At least you have something working, for me Fitbit just damage my Versa and throw it in my face. 

**** Your warranty is expired ****

This is what I got from Fitbit

[GocartMozart]

Well, if it is an app problem their support certainly won't admit it - they are telling everyone who has these symptoms that the Versa is broken and either 1) if still underwarranty sending a replacement or 2) if not under warranty sending a 25% off coupon for a new fitbit.   Either way the Versa is unusable to us.  It may be that the app update is causing this problem, but more likely the Fitbits fail at a very high rate and those of us who had recent failures thought it might be due to the app update.

My daughter's Blaze just failed - also out of warranty.

I went to the Apple Watch 4 just to get a reliable device.  I'll be honest, when you consider price I like the Versa better.  Yes, the Apple Watch has a ton more features, some of which I'll actually use, but the heart rate monitoring, exercise tracking and stats, and sleep monitoring are in my opinion a ton easier to use on the Versa.  It's a lot of work to set up the Apple watch to do the same things the fitbit did, including downloading additional apps, etc.

If only the Versa didn't need to be replaced so often due to failures - and with each replacement there is a long period of time spent trying to resolve the problem then days spent waiting for a replacement without any of those functions available.  Especially HRM for those of us with heart issues. 

[willowrhayne]

Okay, so after a couple of days I stopped messing with my versa. I still wear it and charge it. It’s still losing time throughout the day. I still can’t go into the app and have it sync. I can charge it and open the app and it will partially sync if I do that. Basically set it and forget it with the app open on my phone. It recorded sleep the other night. 

[JuanJoFitbit]

Hi everyone! I'm sorry for the late response. However, I would like to follow up on the syncing issues that your Versa watches are experiencing. I totally understand how frustrating this is for you guys.

If you haven't done so, I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted!

[GocartMozart]

Thanks JuanJo, but I tried all of those before contacting support and again at the direction of support.  Rebooted and reset both the iPhone and Versa many times, re-set up the bluetooth, the whole thing.