Versa with Galaxy Note 8?

[4T1A1E]

Just wondering if anyone is successfully using the Versa with a Note 8 since it's not on the list of supported devices. 

TIA 

[Carlad]

It is working now. It took several attempts with customer support to work
correctly.

[Lburgett]

I went in an reset my settings on my note 8 and it worked! 

For anyone else that needs help with this issue.

1st. Make sure versa has been updated to the new firmware.

2nd. Disconnect from bluetooth,  delete versa

3rd. Go into your phone settings >general managment > reset all settings to their default. 

4th. Go to settings>general management >reset.

5th. Go to settings>notifications>make sure fitbit app and messaging app and email app (email only if you want notifications) set to ALLOW these apps.

Restart versa.

Restart phone.

Connect bluetooth on phone to pair with versa

Go into fitbit app

Click on the versa watch at the top right corner. 

Now

Turn on all day sync.

Scroll down....

Turn on Always connected and

Turn on Keep widget alive

Scroll up...

Click on notifications >turn on calls

Go into app notifications make sure, FITbit contacts, messaging apps and emails are all on.

While still in this settings notifications area in the fitbit app,

Go to the top right corner with three dots, click that and  click send a test call notification.

Hopefully it works!

If it doesn't, go to the sync in the fitbit app and sync and then try again. 

If it does not, you should delete the device and set it up again like a new versa and adjust settings as said above in fitbit app. And the notifications in the phone.  Good luck.

*if you turn on do no not disturb, it will make notifications stop.

[Lburgett]

I went in an reset my settings on my note 8 and it worked!

For anyone else that needs help with this issue.

1st. Make sure versa has been updated to the new firmware.

2nd. Disconnect from bluetooth,  delete versa

3rd. Go into your phone settings >general managment > reset all settings to their default. 

4th. Go to settings>general management >reset.

5th. Go to settings>notifications>make sure fitbit app and messaging app and email app (email only if you want notifications) set to ALLOW these apps.

Restart versa.

Restart phone.

Connect bluetooth on phone to pair with versa

Go into fitbit app

Click on the versa watch at the top right corner. 

Now

Turn on all day sync.

Scroll down....

Turn on Always connected and

Turn on Keep widget alive

Scroll up...

Click on notifications >turn on calls

Go into app notifications make sure, FITbit contacts, messaging apps and emails are all on.

While still in this settings notifications area in the fitbit app,

Go to the top right corner with three dots, click that and  click send a test call notification.

Hopefully it works!

If it doesn't, go to the sync in the fitbit app and sync and then try again. 

If it does not, you should delete the device and set it up again like a new versa and adjust settings as said above in fitbit app. And the notifications in the phone.  Good luck.

[Wess16]

No, I did not!

[Ecooper0801]

Yes it works prefect now. I did have to do the customer chat though the
app. But after we got it all set up. I havent had a problem.

[kemteacher]

Yes...it works fine now!

[slmayeski]

Yes, but only sometimes.It randomly sync and unsync all day.  Some days better than othrrs... I never know. 

Sent from Yahoo Mail on Android

[Cherylgpepper88]

I haven’t gotten mine to send notifications for calls and texts. I’ve tried everything I can. Next step is to go to the phone dealer.

Sent from my iPad

[Marrrmaduke]

@Cherylgpepper88 If you have issues with the notifications, please do the following:

1. Turn OFF the Notifications in your Fitbit mobile app and on your Versa, reboot your phone and Versa, and turn the notifications back ON on both devices.
2. Make sure the notifications are ON on your Versa. Press and hold the left button to access quick menu. Turn the notifications to ON.
3. In the Fitbit mobile app, make sure you enabled the notifications and that Fitbit notification service is enabled in your phone settings. It needs to be ON.
4. If your phone is in DND or silent mode, make sure Always vibrate option is enabled in your Fitbit mobile app. Also, it's always a good idea to toggle on/off notifications in the Fitbit mobile app with sync in-between.
5. Make sure that any app you would like to receive notifications for on your Versa has the push notifications priority set to at least HIGH (this can be done in the Android settings>Notifications). Please see my post here for more info. 
6. Also, please make sure Fitbit mobile app is not being optimized by Android (Android settings>Battery>Optimization>Fitbit needs to be marked as not optimized).

As per text notifications and calls on Samsung. Make sure that Preview of the message is enabled - go to your messaging app settings, and enable Preview on the screen. By default, Samsung phones have it disabled, which means message can't be seen on the phone's screen and Versa cannot read it.

Regarding Call Notifications, go to your phone's settings, date and time, and make sure auto-time is turned on. Also, again go to settings on your phone, scroll down to Apps, tap and open Application List. Tap on the three dots in the right top corner, and select Show System Apps. Scroll down through the app list to something like Call Management. This might be called differently on your device. Open it and tap on Notifications. Make sure that Incoming calls are set to Urgent or High. 

[Shylo]

Were you ever able to make it past the "enter your code" screen? That's where I am stuck... it's been 5+ hours of trying different things, and nothing. 

[Cherylgpepper88]

What code are you trying to enter. I entered my WiFi password but that’s the only code I remember. Crazy thing about my Fitbit, it started working like it’s meant to. I followed some suggestions, deleting the app and starting over but it still didn’t receive texts or call notifications. Then all of a sudden one evening I got a portion of a text I had received the day before. It’s been working fine since. 🤨

Sent from my iPad

[Neilbatey]

the mileage on my gp0s is all over the place. 0.6 miles for a game of 5 a side for an hour where as my old samsung had me down for 3 miles. 

[Shylo]

I'll start from the beginning, maybe it'll make more sense lol

I deleted my old fitbit on the app and clicked add new device. I went through the connect to wifi part pretty smoothly (although it didn't find the wifi I wanted to connect to, had to choose my other one). Then I entered the code to pair my fitbit with the app (I believe that is what it was for). It was a 4 digit number. That went smoothly as well. Then it said I had to update. Mind you, not once during this process did my fitbit say anything on the screen other than "install the Fitbit app to begin" in several different languages. So I chose the next step, which was to update. Step 1 of 3. It won't do anything. It just stays on "connecting" for over an hour. I've restarted the Versa. Uninstalled the app and started over. Hooked the fitbit to the computer and tried doing it through the computer instead of the app. Nothing helped. 

Whew, that was much longer than I anticipated lol

[Marrrmaduke]

@Shylo Try performing the whole procedure without adding WIFI first. This will force it to use bluetooth. It will be longer but should complete at least. If you really want to try wifi, perhaps try wifi at your friend's place or work. Make sure Versa is in a charging dock near the router. By near I mean almost on top. eheh

[Shylo]

Thank you, I skipped the wifi part and it worked. It took 2.5 hours to complete, but at least it worked lol Thanks again! 

[Marrrmaduke]

@Shylo Awesome news! 😄

[Lovelylynleo]

I have yet to successfully make this happen.   Were you able to get this to work?

[kemteacher]

Yes....it works for me.

[didee777]

How do I connect my note 8 to my fitbit watch

[SunsetRunner]

I usually check for compatibility before buying things and I could have swore I looked this up before we purchased them. Mine worked flawless for 9 months, but now won't connect or sync no matter what I do. (I have done all the uninstalls, reboots, restarts, turn off, turn on's suggestions) with no joy. I even tried different versions of old software. Funny, my wife has the SAME EXACT PHONE and the same exact fitbit (Versa) which were bought the same exact time. She has no problems. I just did a random google search for stores selling it and they all seem to say roughly the same thing. For example, Nordstrom has this below:

- Compatible with Mac OS X 10.6 and up, iPhone 4S+, iPad 3 gen.+, Android 4.3+ and Windows 10 devices

I also checked the box for the Versa and it only says "Requires iPhone, Android or Windows". See picture below as proof.

If you go to https://www.fitbit.com/DEVICES  and put in Samsung Note 8, as the screenshot below indicates, all the features are compatible PER FITBIT.