11-04-2019
16:29
- last edited on
11-06-2019
08:25
by
JuanJoFitbit
11-04-2019
16:29
- last edited on
11-06-2019
08:25
by
JuanJoFitbit
Since the update a couple weeks ago I know longer get text or email notifications on my Versa. I have checked notifications and these options are no longer available. Is this going to be fixed or am I missing something?
Moderator edit: updated subject for clarity
11-05-2019 01:27
11-05-2019 01:27
They should be availible? Are you looking at the app of the tracker?
What phone do you have?
You mention update., but no mention of what got updated.
11-05-2019 03:18
11-05-2019 03:18
11-05-2019 08:18
11-05-2019 08:18
Have you restarted the phone and maybe the Versa?
Logged out/in on the fitbit app? When doing this the app will request permissions.
I'm assuming that the Versa has been checked to see if notifications or on.
11-05-2019 17:11
11-05-2019 17:11
11-06-2019 08:24
11-06-2019 08:24
@JoniV I'm sorry for the late response. However, I'd like to follow up on the notifications issue that your Fitbit Versa is experiencing. By the way, thank you for troubleshooting this issue as @Rich_Laue advised before contacting our forums.
Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed accordingly. After trying these steps, monitor your watch and see if the issue gets fixed.
Keep me posted on the outcome! 😀
11-07-2019 05:22
11-07-2019 05:22
11-09-2019 07:49
11-09-2019 07:49
@JoniV thank you for getting back and trying the recommended troubleshooting steps. By the way, I'm sorry for the late response.
Our team is aware of this issue and they are actively working on a fix to this issue. Once a solution is available, we'll make sure to post it in the Community. We appreciate your patience and understanding with this.
I'll be around if any question arises.
11-09-2019 08:07
11-09-2019 08:07
11-09-2019
16:39
- last edited on
11-11-2019
08:25
by
JuanJoFitbit
11-09-2019
16:39
- last edited on
11-11-2019
08:25
by
JuanJoFitbit
I too have done the above and have searched the boards for answers. Thanks. I will be waiting for the fix.
Moderator edit: format
11-09-2019 17:42
11-09-2019 17:42
11-11-2019 08:14
11-11-2019 08:14
@JoniV @Ilovemykidsgs, I'm sorry for the late response. However, we really appreciate your patience and feedback since this helps us to keep improving our products and services.
Don't hesitate to get back if you have more questions.
11-11-2019 11:13
11-11-2019 11:13
11-12-2019 08:49
11-12-2019 08:49
@JoniV, that's great news! I'm so glad to hear that the issue got fixed after you tried the factory reset.
As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often! 😀