04-15-2018 00:30
04-15-2018 00:30
I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed
Answered! Go to the Best Answer.
09-06-2018 14:11
09-06-2018 14:11
How do I do a reboot of my versa?
Mine also stopped syncing after the app update the other day.
09-07-2018 06:58
09-07-2018 06:58
Press the left button (back operation ) and the bottom right button at the same time till you see the Fitbit logo then let go.
09-07-2018 07:57
09-07-2018 07:57
I'm having the same problem with a brand new Versa (and in Canada its a $450 purchase!) Hopefully I'll hear back from Fitbit and when I do I'll share the fix
09-07-2018 08:03
09-07-2018 08:03
Your solution worked! Why I'd have to press both buttons and restart the watch is another issue, but I am happy it is talking to the app again. Thanks 🙂
09-07-2018 14:35
09-07-2018 14:35
Hi all,
I have been having this issue for weeks with my Versa.
I have removed the device from the app, updated the app and then added the device again and downloaded new software to the Versa.
After 2/3 hours I can't sync it to the app again.
Fitbit support said it was my out of date fitbit app (although I deleted the app and downloaded the new app) or it was my phone (no issue connecting it initially and synced several times the last few weeks).
I never had the issue ever with the Fitbit Charge HR 2 which I had used for years.
I am currently backwords and forwards with fitbit support through email but having no joy.
I can't keep losing data on my fitbit completing factory resets (when all else fails).
It must be an issue with the product as all my others friends have no issues and use the same phone as me to connect.
I really hope this gets resolved as I have recommended Fitbit to so many people and have alot of friends on my community. Come on fitbit sort it out.
Thanks
Will
09-07-2018 16:07
09-07-2018 16:07
Will- welcome to the no syncing club. Yes it is the versa device it self that is faulty. And they know that thousands of customers have returned their devices. We have been told by the moderators that "they" (not sure who that is) is working on it. But have not heard if any progress is being made to solve the issues with the versa. Good luck.
09-07-2018 16:09
09-07-2018 16:09
Hello Will- welcome to the no syncing club. Yes it is the versa device it self that is faulty. And they know that thousands of customers have returned their devices. We have been told by the moderators that "they" (not sure who that is) is working on it. But have not heard if any progress is being made to solve the issues with the versa. Good luck.
09-07-2018 23:57
09-07-2018 23:57
well basicly... I'm back to square 1...
It worked fine for about a month... untill yesterday : no more syncing, you see litteraly in bluetooth devices the versa connecting and disconnecting within one second...
but even weirder: after pressing the sync now button all syncs till 02 september have been reset to 0!!! so basicly I lost 6 days !!!!!
I removed the device from the app and try to add it again... you get the 4 digit code to enter: it accepts it, but it stays blocked on 'connecting to fitbit'... and not for a small moment, it was like that all night!!!!.
and it never connected... neither after reboots...
I just don't understand it: it worked fine for about a month, I even got 2 app updates... and then suddenly, the day of my birthday even... it gives me the finger...
09-08-2018 04:27
09-08-2018 04:27
09-09-2018 06:13
09-09-2018 06:13
This is beyond frustrating! The problem keeps repeating itself and my device does not turn off when I try to fix the problem of no syncing. You refer to pages where there is no useful information regarding the problem and it is NOT a problem with by phone (iPhone) as this is the 2nd Versa I try to replace..,
09-09-2018 06:14
09-09-2018 06:14
Not sufficient or soon enough......
09-09-2018 16:52
09-09-2018 16:52
Ditto ... same issue. Very frustrating !
09-10-2018 10:20
09-10-2018 10:20
Thanks for the tip. I deleted my Charge 2 from my list of paired devices, and VOILA, my Versa paired up immediately!
09-10-2018 11:17
09-10-2018 11:17
bought the Versa last week
First sync and pairing was ok for the first time but like others wrote:
after 2-3 hours it stopped syncing.
Steps tested:
reinstalled fitbit app -> not ok
factory reset of Versa -> ok
pairing ok, sync ok
again:
after 2-3 hours no sync possible...
very frustrating for "super" fitbit device
will send it back
09-11-2018 09:19
09-11-2018 09:19
Hello everyone, I hope you're doing well.
Thanks for participating in the Fitbit Forums and for sharing your experience with us. I understand some of you have already resolved your issue, I'm very glad to hear that!
For those of you who are still having trouble syncing your Fitbit Versa I would like to suggest you the following:
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
09-11-2018 10:02
09-11-2018 10:02
As I also have same issue with my Versa I will share solution that always work for me ( sadly not as permanent solution):
My phone is Huawei P20 Lite with android 8 (Oreo), and while my previous Charge 2 never have this issue, my Versa every one or two days stop syncing. What actually work for me is go to phone Setting -> Bluetooth devices, select Versa and unpair. And Voila after starting Fitbit App everything work as intended ( even notification works well).
I suppose that this can be issue with Android 8 as Google made a lot of changes there and I know it from my daily job.
I hope that Fitbit will investigate and address this issue as it make great product unreliable.
@MarcoGFitbitif there is needed other information or any of my help to help with testing or debugging just let me know.
09-11-2018 10:05
09-11-2018 10:05
09-11-2018 13:39
09-11-2018 13:39
09-11-2018 13:42
09-11-2018 13:42
09-11-2018 15:00
09-11-2018 15:00
But all the Garmin watches have the same round face style