Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[Kurdform]

Every other day! Have to restart versa and toggle the Bluetooth - must do both - for a while, I had to restart versa every few minutes - did a factory reset, and there was some update (I had JUST hooked the device up two days prior) - it is a bit better but still too wonky for a brand new device.

[GladLdn]

This is so frustrating and disgusting service. Why can’t Fitbit help?!! There’s obviously a issue with the watch and we’re all commenting on their platform so they know what’s going on but ignoring us. It’s terrible service!! If they could only say or advise how to resolve this or put us out of our misery so we can return them and at least be possible return customers. Or are they waiting for the problems to be made more public? Sort it out Fitbit!!!

[Bachjesse]

Isn't it incredible that this is happening? You'd think by reading all the glowing reviews on the internet that we're all crazy or extremely unlucky. This is just another example of how much fake media is around. I don't trust anything I read anymore because I've learned almost all of it is BS. You'd think Fitbit would at least try communicating with us. Disappointing.

[Alivia49]

I have the same version and every morning I have to reset the Versa and start and restart the app. Sometimes it only takes one time and other times I end up restarting my iPad too. I’m waiting for the next update that they say is being rolled out slowly to see if they found a fix for this nonsense! Sure hope the Fitbit folks are following all this and paying attention to our concerns!
Alivia 49

[Alivia49]

I just saw this post and realize it's old.  I'm still having issues and I have only called support once.

I have the 32.32.10.15 version and an iPad that I use to sync with.  I don't know the app version.  I have done a shutdown many times but never a factory reset.

Alivia 49

[LisaN22]

Update on my last post... fitbit decided I had a faulty versa,so they sent me a brand new one. It’s Brillant, so far so good, I’ve had no issues with it so far. It sync’s first time with my phone (IPhone 7) I’m loving it. Guys don’t give up, keep chatting with Fitbit, they were very helpful and helped me try everything to get it to work properly,can’t praise them enough. And there is good versa’s out there.

[mcounts]

So i also was having this issues especially if i was not connected to WiFi.

I kept trying it at work and realized I was not on the same WiFi network that i had set my versa up on.

I noticed at home I also had to set up a WiFi network on my versa so it could use my home internet as well.

My versa finally sync'd after almost 12 hours of having issues.

I am pretty sure it is an app issue where it is not totally communicating with the versa rather than the Versa being the main issue.

[SunsetRunner]

I think you may be right. Mine seems to be doing better after the last update.


Sent from my Huawei Mobile

[Marriette]

My husband and I both purchased the Fitbit Versa recently.  His would never sync with his iPhone.  Mine did initially and then just stopped.  It will catch some of my steps and then just stop for no reason.  It also doesn't sync sleep patterns, heart rate, etc. either which is one of the main reasons I purchased it.  Very frustrating.  My husband tried to reinstall it and while the phone with "find" his Versa, that is far as the installation will go.  We have tried to reconnect the Bluetooth, turnoff the phones and turn them back on, but nothing seems to work.  Just wish we had not wasted the money on the Versa.  I am thinking of going back to my Alta and forgetting about the extra features that I was looking forward to having.  What good is a better fitbit if nothing works?

[SunsetRunner]

my Versa wouldn’t sync either. After nothing I found on the forums really working I started messing with the settings. I found that If you go to settings on the actual watch after you have the app open,  and then go to Bluetooth connection and try to add an audio device while the app is trying to sync it will force it to sync. Maybe actively forcing the Bluetooth on the watch to look for devices is what makes it work, but it works. It takes a couple tries sometimes, but I have been able to get it to sync every time I tried. Hope this helps someone 

[BreMo11]

Yep, I'm with you! My always connected feature and all-day sync options as well as Bluetooth always on, etc. There's no fix, this watch was moderately expensive and I've spent way more time messing with it than enjoying it or having it work for me... Frustrated and ready to go with another brand. Ugh... Would rather just have my money back!!!

Bummer for all of us!

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@LauraMichelle86 wrote:

@MarcoGFitbit Thanks for reply, after going through all trouble shooting on the phone with Fitbit support they’ve requested I send it back and they will issue me a new one. I’ve lost all faith in Fitbit though and don’t expect the new watch to work either but we’ll see 🤷🏻‍:female_sign: 

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[Cnynurse]

Yup just request your money back. I like many others are so disappointed with all the issues the Versa has had. I would have thought that Fitbit would have really tried to correct the firmware issues. I loved all the features of the tracker as it met all I was looking for in a tracker. I ended up going back to my old Garmin with no syncing problems at all. Fitbit will be loosing customers. Sad for them :(. 

[Wallendorf]

Good day
I have received a new watch, and this one is working perfectly fine! So
nice not to struggle the hole time! It even works on a phone which the say
is not compatible with fitbit!

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am glad to see here that for some of you the syncing issue has bee resolved, that you some way fixed it or received a replacement for this.

For the ones that keep having issues, keep in mind that in order to have a successful connection between your phone and watch, your phone needs to be compatible. If you haven't checked if your phone is compatible, take a look at our list. When a device isn't compatible, it doesn't mean that it won't connect with your connect but you might experience connectivity issues.

You can always try the instructions in the help article Why won't my Fitbit device sync? but I don't guarantee it will work 100%.

If you need further assistance, do not hesitate to post. 

[Katone63]

Yeah,


Mine is still working just fine..


Cristy

[Debtally]

I thought it was just me but clearly this is a manufacturing fault as everyone is having the same issues even after trying every suggested fix. There seems no point in asking for a replacement versa for the same issue to occur so I think I will be asking for a full refund as this product is not fit for use . Please can someone respond to this complaint immediately as your resolutions suggested earlier do not work . This lack of after service care is not good for your brand . 

[Smylee09]

I actually denied the all day sync plusei took it off Bluetooth and the
searched again and it worked.

[Mehrtz11]

Mine still isn't syncing. Not since 5 this morning 😕

[Louiebamboo]

Mine won’t sync either. Hasn’t for 6 hours. Have tried all the troubleshooting and nothing. Phone definitely compatible. So annoying. 

[Sleiteri]

Same problem here. And whilst I appreciate the helpful intention to say restart/reset, please all read what the submission says before responding. To the Fitbit team - the product only delivers value when you can sync and look at your stats. For counting steps a mechanical much cheaper device will do! I am not happy with this product or your service! I shouldn't have to spend time fixing a core feature of your offering. Your engineers need to do that before bringing it to market! I'd like a complete refund and a private message please! 

Again, inconsiderate reply. Most people could sync at one point- so clearly the devices are compatible!

Is there a customer service line for Australia? If not how can I organise a refund? Thanks for prompt reply. 

Moderator edit: merged posts