Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[KelJam]

This is not a solution. It did not help.

[KelJam]

Not accepted solution!

[FoneFreek]

So I deleted my Versa from fitbit app then it took multiple attempts to get it to sync I eventually did a factory reset on the Versa and finally got it pair with my phone. Upon setup I decided to try the world Cup clock face and I did not set up fitbit pay. Since then (almost 48hrs now, previously the longest I got was 4hrs) it has been syncing and showing all notifications (knock on wood!!). I am not sure if was the Fitbit pay causing the issue but will set it up tomorrow and see if the problem comes back for me again.. Even when I set up fitbit pay the first time the 4 digit code you are meant to put in to access your watch only popped up 20% of the time. There is obviously an issue somewhere in the OS and fitbit should have had a firmware update to fix it by now.. I am totally over the moderators response being to read the troubleshooting tips/guide.. Because non of it works and we keep saying it but they are not listening... You need to fix this Fitbit! 

Moderator edit: Removed caps 

[Cnynurse]

AMEN to that. 

[GladLdn]

Mine went back two weeks ago and I can’t believe this still hasn’t been definitely adddessed resolved. I was hoping for a Fitbit statement saying current models are sync problem free but alas just repetitive moderators. I moved my Apple Watch on when I bought the Versa and since I have no confidence Fitbit will resolve this anytime soon can anyone recommend an alternative with similar features and waterproof?

[gtoni5112]

my fitbit wont get past connecting to tracker....

[IrateCanadia]

After I deleted my old site in app, everything started working. If u have
had old fitbit remove it from app. If not sorry dunno. Love my Versa
working great so far.

[HeydyF]

Hey guys, I hope you are doin' fine! 

@Elibetty, I appreciate you have taken the time to solve these syncing issues with your Versa. The Samsung Galaxy S8+ that you have is a compatible device, so you shouldn't have inconveniences when trying to sync. In regards of what you are trying to do, if it isn't working in the background, I'd like you to take a look at the information in this help article. 

@FoneFreek, thanks for trying some steps to make your Versa sync. Let me ask you this, have you tried to sync, just sync with a computer instead of a compatible device? And in regards of the Fitbit Pay feature, are you having issues when trying to enter your pin? Let me know!

Hey @GladLdn! Our team is always working in order to offer the best experience possible with their products, as the Fitbit Versa. They know that there are a couple of inconveniences when syncing, however, they are working towards a solution. It is taking time, but I will appreciate your patience into this matter. 

@IrateCanadia, thanks for that update and for the tip. It might help other Fitbit users with the same issue, to solve it. 

Keep me posted guys! 

[Elibetty]

Thank you for your reply. Yes, I know my Galaxy s8+ is considered as a compatible device but unfortunately it isn't and non only for me but for a lot of people that is experiencing a lot of issues with Versa and this Phone. I can sync it ok, but after 24 hours it doesn't sync any more until I restart my Phone, no other solution, and I don't know why because the bluetooth of the Phone works good, no problems, and even if the app doesn't sync and says "bluetooth problems" or "I don't find the device" my Versa is connected and paired with the Phone. With a Galaxy j5 it works good, so it is an app problem with Galaxy s8+, no doubt, because the bluetooth of my s8+ works fine with other devices. I like you will update the app solving all the problems of compatibility and sync, I love my Versa but in this way it is useless.

[AlejandraFitbit]

Hey @Elibetty, thanks for the update.

I don't have a compatible phone and my watch works with it perfectly. Here is what I do, I make sure to have internet connection, Bluetooth and location enabled. I know this might take a while but after a few minutes my Versa syncs properly. You can give this a try and let me know if it worked.

Catch you later. 

[donty5899]

Having the same problem for over 2 weeks now. Done everything suggested in this forum and nothing works. This happened out of the blue and have not been able to get anything to work. This is my 3rd Fitbit (Versa) since the other two broke within a year. Very disappointing!

[Elibetty]

Yes I've enabled all bluetooth, internet connection and location, it works for 24 hours, then the app say you that it is a bluetooth error (bluetooth on the Phone works perfectly, I've tested it) that it doesn't find the Versa and the app doesn't connect with my Phone until I restart the Phone. After it, app and Versa syncs together well for other 24 hours when the app says me that it can't find my Versa or that there is a bluetooth problem.With another Phone not compatible, Versa works good, it is probably a problem of your Fitbit application but it is very frustrating and I start thinking not to use my Versa any more.


Inviato da smartphone Samsung Galaxy.

[donty5899]

Agree with Elibetty... This starts with Fitbit first admitting there is a major glitch with their app. Second, apologize for not being on top of it and saying everyone needs to trouble-shoot their own devices. Third, Fix it!

[Slakebuster]

Can anyone give me a phone# to Fitbit technical support?

[slborden]

I also cannot sync Bluetooth ear pods. I have downloaded Pandora music but it keeps saying my watch will not sync with the ear pods. I can do so with my phone, however. Frustrating since this is one reason I bought the watch!

[PRHirsch]

Have now attempted multiple resets, etc. and no sync. When is Fitbit going to acknowledge that their software has a major bug?

Sent from my iPad

Moderator Edit: Format.

[jennkari]

How frustrating. I have to reboot my versa every single time i want it to sync, it's getting ridiculous at this point. 

[sweetie426]

I have tried to sync my Versa as well by following your instructions, but I do not understand what you mean by back buttons. There are no back buttons on my Versa.When looking at the clockface, there is one on the left and two on the right. I also do not have the symbol that is shown in the settings to turn off the device Mine only shows tips and tricks. My Versa has not been able to sync for 2 days. It only says looking

[Tdeegz]

I turned off all day sync and it synced immediately. I had tried all morning to get it to sync the last two days. So happy this fixed it 🙂

[bevkoehler]

Hello. With your Versa "on", swipe the screen 2 times.  In the second screen you will see "settings".  Tap on the "settings"  Icon. Scroll to the bottom and you will see "About".  Tap on "About". Scroll down to end and you will see "Shutdown".  Tap on that and your Versa will shut down.   When you power it back up again, go to your app on your phone and you should see the phon syncing . That is what I did to fix my issue (which was that my versa was not syncing for a couple of days).  I hope this helps!!