Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[sweetie426]

Thanks. It worked.

[slborden]

Ok! Will try that. Thanks!


Sent from my iPhone

[chickenfancier]

Bought my versa 2 days ago and still can’t get it to sync or get notifications - have tried everything! Very frustrating!

[chickenfancier]

New Versa not syncing or receiving notifications and now can’t link with phone after countless installations

[Smackee]

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@Tdeegz wrote:

I turned off all day sync and it synced immediately. I had tried all morning to get it to sync the last two days. So happy this fixed it 🙂

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It will probably last a couple of days then go again  that's the pattern I've noticed on here and for myself . Let us know if it lasts please . 

[Tdeegz]

Well it synced one day completely, but not any of my steps from yesterday. I contacted customer support today after I forgot the Versa on my bluetooth and it would not re-pair to my iPhone and Fitbit is going to replace my versa with a new one. I have to use my charge 2 until I get the new Versa

[Smackee]

I'll be in touch with customer support as soon as possible but I don't want a new versa as I've read so many difficulties    How do you find the charge 2?does it sync with the scales for example? 

[Tdeegz]

I had the Charge before I bought my Versa. I can't get a refund on my Versa, so I'm stuck with it. Hopefully they send me one that works because the one I had gave me A LOT of trouble for the short amount of time I had it. 

I don't have the fitbit scale, but I have a Bluetooth scale that connects with the fitbit app and it works great with my watch. I used my Bluetooth scale and fitbit linked into weight watchers for over a year and never had problems until I got the Versa.

[Revere168]

This didn't work for me.  I just purchased it yesterday and it worked fine upon set up.  This morning it isn't synching.  I've tried all of the suggestions.  

[Revere168]

I just unpaired my old device and now its synching.  It was trying to synch with both devices.

[Eielleynna]

I was having the same issue.  It updated the first 7 days after setup then stopped 5 days ago. The Versa just would not find my phone.  I had cleared the device from my FitBit account last night and was trying to go through the setup again and it was still spinning its wheels this morning.

I found this forum and I shutdown my Versa then restarted it.  That did the trick, at least for now.  I did not have to clear my other bluetooth devices which would be a royal pain as I still have a Pebble too. 

So good to go for now.  Thanks for all the info!

[Espouse]

Thanks for the tip, I’ll give it a shot👍

[amanda1981]

How do I delete my Charge 2 from my bluetooth?

[Tdeegz]

Go to settings and select 'bluetooth' and then (if you have an iphone) select the 'i' next to the Charge 2 and then select 'forget device'. I'm not sure how you would do it on an android phone, but I'm sure it is similar. 

[Slakebuster]

I ended up uninstalling the app.... reinstalling it with another email address and THAT WORKED.. No problems since I did that. 

Sent from Yahoo Mail on Android

[amanda1981]

Thank you. I synced it with my ipad at first instead of my phone. I
uninstalled the fitbit app on my ipad yesterday and connected it to my
phone. It synced last night after I did that, but not this morning. I think
I am going to a factory reset tonight because when I look under about in
settings it shows mac as the address and wifi off. I think that is the
problem. Hopefully that will fix the issue. If not I will try this. Thank
you.

[Tdeegz]

Oh that is good. I didn't try that because the only other email address I have is my work address and I don't want to use that. Hopefully yours keeps working. I could get mine to work for about a week and a half and then it quit.

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

I appreciate your participation in the forums and for sharing your experience with us. Thanks to those who have reported your syncing issues have been resolved, I'm very glad!

If you're still having issues syncing your Versa, please feel free to let me know exactly which troubleshooting steps have you tried so far so I can check this further. In the meantime, if you haven't done it yet, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

@slborden, if you're having trouble pairing your Bluetooth headphones/headset with your Versa, please check this post with troubleshooting steps and let me know the outcome! 

I hope this can be helpful, give it a try and let me know how it goes, I'll be happy to continue assisting you. 

[marteb68]

Marco, I think you can see by reading this thread that most people have tried all that already. Some of us have tried it multiple times. The Versa always goes back to its non-sync behavior.

It is obvious that something is fundamentally wrong with the Versa. Fitbit needs to quit putting the burden on the owners to fix it for themselves and get to work, even if it means replacing every messed up Versa like you did with the messed up Charge. It's not OUR job to fix YOUR problem.

[Cnynurse]

I agree with you marteb68. We have tried and tried and tried. It is the firmware in the versa that is the issue. Many of us have taken to social media to get the word out. It is a shame that fitbit does not seen concerned at all. Way to loose customers to other tracker companies. I for one already went back to my old garmin with no issues.