Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[Maje65]

I returned my first Versa after having tried absolutely everything suggested for four weeks. Then I ordered a new one directly from Fitbit. That one has worked like a clock.
Disappointed though that I didn’t get any compensation or discount after four weeks of struggle with the first one I had.

Moderator edit: Deleted personal info

Sent from my iPhone, hence rather brief.

[jondon7]

My wife and I each have an ionic.  The face on hers cracked so bought a Versa.  Have been trying for 2 weeks to sync with her g4.  It pairs with the g4 goes through setup, and will actually show the current dashboard sometimes.  But the sync date still shows the setup date-time and all attempts to sync fail with a red exclamation- both manual and all-day.  Exercise history does not get transferred from tracker to app.  Have tried all the suggestions.  What now?  Will return to Amazon if it can't be fixed before return expires.

[Lindles]

I couldn't agree more with Marte's message. The onus on making the product work should not be on the consumer. We have all paid good money to have a device that works, not so that we can spend hours searching forms for moderators messages telling us that we need to jump through 10 hoops to be able to make their product work..sometimes...maybe.

I have owned my Iconic for 7 months now and it consistently struggles with syncing. Add to these problems that my mobile data usage last month was pushed over my limit by double thanks to Fitbit's "hicup" makes it very difficult to feel any semblance of customer service. 

Token responses from the Fitbit moderators is more like a kick to the groin than a helpful solution. My guess is that the writing is on the wall for Fitbit...especially with the other, more reliable tech companies like Samsung and Apple getting more seriously involved in the sector. Good luck competing with those giants with a product that doesn't work.

[1234pete]

i've been having issues with this crappy versa now from more or less day 1 and i've had it for a good few months now and totally pissed off with it , if it only cost £30 then i wouldnt be that bothered but it doesnt it's expensive , it's hit and miss if it will sync sometimes it does sometimes it doesn't and comes up with the message ' sync has been sechuled and will start soon' , tried resetting the watch , restarting the phone , restarted the bluetooth , deleted the app and reinstalled it but to no avail , total piece of crap , whats the point in having something like this if it doesn't work if i can find the receipt i'll be taking the useless thing back and will be advising people to steer clear of them and get something else that actually works.

[MfB4]

i have tried that but I'm still not getting text and it won't sync i even manually synced but it still doesn't work.  this is very frustrating!

[KatrienB]

idem for me

[TomMike88]

Hello!

The solution did not work for me ! After entering the 4 digits that appear on my versa screen, the versa restarts by itself and the app tells me that there was a problem. 

[Rekosiii]

This worked for me. Thanks. 👍👍

[Abbeyrosie]

I never got mine to sync properly so I returned it

[Annade123]

I have tried many times to to reset my fit bit Versa I have been happy so but I would like to fix this problem. 

[Debtally]

To the Fitbit moderators if you read this . You have many loyal supporters including me we want you to compete with the big boys like apple and Samsung so please please help us with our issues on the versa . if you admit to the problems and be honest and upfront we can get to the day when versas , your app and our devices all work together as was intended .

Sent from my iPhone

[Troikaflight]

Hey Fitbit IT.... It's about trying to sync with the web site. That's the problem. 

You need to allow sync only between the wearable and the phone. Quit trying to make it sync constantly with the web. That's where the problems lie.

It should only sync with the web maybe once a day. Or let the user decide when. All other real time sync should only be between the wearable and the local phone app.

[KatrienB]

mine won't sync either 

[KatrienB]

I constantly have problems syncing to my android phone. 

today my boyfriend could not sync his versa to his iPhone either so frustrating!

I have this watch for just one week now and constantly have sync problems is so frustrating. I was so excited to get but now getting more and more frustrated. 

I think fitbit should come with a decent solution as too many people are experiencing the same problem!

[Elibetty]

I think it too! Everyone is frustrated from these issues but nobody in Fitbit is going to resolve sync problems, customers are alone. The customer support can't help because they only link help articles we have read and tried hundred times. We need a serious solution, now!

[Cnynurse]

Yes go to another tracker like samsung, garmin or apple. No syncing issues there. 

[Garence]

Agreed. I have had my Versa for a month and it is simply a very bad product. Doesn't sync very difficult to navigate and adds no value to the daily routines if you cannot view it. Should be recalled until they get it right, taking it back today. Enough.

[Garence]

Hi, same problems for me. I deleted the app, reinstalled and then logged in with my existing account and all worked fine. i think the problem is more the app than the phone. May be worth a try.

[Maje65]

I agree with you. I struggled with my first Versa for four weeks and then I returned it. I ordered a new one directly from Fitbit and that one has worked perfectly from the start. Obviously some work and some don’t. I don’t know if it can be related to when they are manufactured, but it’s clear that there is a huge problem where the root cause is still unknown to Fitbit.

/Marie
+46733361086
Marie.Olsson@tetrapak.com

Sent from my iPhone, hence rather brief.

[Elibetty]

I buy it from Amazon, but sadly I can't return it now, too late so I can't do nothing, only despair for having thrown my money for a smartwatch that isn't smart but only a simply useless watch. My friend has the same problems with her Versa that is identical to mine, I have the Peach Version. I start thinking that this model is the one with more issues. For those of you who have a lot of problems with Versa... can you tell me what is the color of your useless "smartwatch"?