Versa won’t sync

[LauraMichelle86]

I’ve had my versa since Thursday, during the day my watch will work fine and sync with no issues. When I get up the following morning it will no longer sync, Bluetooth connection keeps dropping (only when trying to sync). I factory reset Friday morning and Saturday morning, spent over a hour each morning installing and setting the watch up again. I’ve spent longer trying to get my watch to work instead of using it. I’ve tried everything, phone on/off, Fitbit on/off, delete and reinstall app, Bluetooth on/off. Other than factory reset I can’t see anything else that works! Very upset and disappointed 

[Ze1]

Thanks for your reply unfortunately mine is temperamental it works for a few hours then stops working for 4 or 5 and no matter how many restarts or reboots pairings or unpairings it keeps saying there is a problem with Bluetooth or silently sits doing nothing. Frustrating.

⁣Sent from BlueMail ​

[MarcoGFitbit]

Hello everyone, I hope you're all doing well. 

I appreciate your participation in the forums and for sharing your experience with us. If your Versa is still having trouble syncing, please restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. I understand some of you have already tried some troubleshooting steps, but for those of you who haven't, please try the following:

I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Additionally, I would like to recommend you to enable All-day Sync so your Versa can maintain a constant communication with the Fitbit app on your phone as long as Bluetooth is on. Please note that it has been confirmed that All-day Sync will not drain the battery on your Versa or your phone faster than usual. 

To set up All-day Sync go to Account > Versa, then scroll down until you see the option to enable it. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Farmlife29113]

Thank you for your sage advice. All of those technical suggestions were tried and were unsuccessful. The update is, I received my replacement last week and this one does not hold a charge. Third one shipped out yesterday. 

[MsVicR]

My Husband got a Versa in July and no matter what he does or how many times he does it, nothing work to get it to stay connected to the app. I told him to call support but he says there are so many with the problem that they should fix it soon. He is so upset with Fitbit now that after buying 6 different Fitbits through the years, he says no more never again. It has been too long now for him to get a replacement or his money back. I hope that the powers to be in Fitbit can find out what is wrong with all the Versas. 

[marteb68]

Marco, if you read through this discussion you'll soon see that a lot of us have been through all that already. Some people have done it multiple times. There is something wrong with a lot of Versas.

How about this? Since the defective Versas are Fitbit's problem, Fitbit should take responsibility for fixing them. Now. No more trying to push the solution off on the Versa owners.

[queenslayerb]

This is the second versa I have owned. the First one just shut off suddenly a few months after owning it.  I sent it back and fedex lost it. After waiting two weeks for them to acknowledge the device was lost I Finally got my replacement.  It will not sync however, except maybe once a week after I have fiddled with it for hours doing ALL The troubleshooting.  Nothing suggested in this thread has worked, and I will NOT remove all my bluetooth devices in order to get this to sync.  That should not be necessary.  I will not remove everything else from my life because one thing won't work.  The only proper solution in this regard is to remove the thing that is not working, which I am seriously considering.  But seeing as I paid nearly $300 for it,  It will not be easy.

[Krisheyvaert]

btw did anyone notice that in 99% of my cases where my fitbit won't sync there is more then 10 minutes difference in the time on the Versa and the time on my phone?

[KatrienB]

Hi
My husband also got a versa in july.
Every week he has the same problem: his versa won't sync anymore to his iPhone se.
He already had to do a factory several times in order to get it synced again cause nothing else would do the trick.
Frustrating cause every time you loose al of your data.
I have also a versatile and also sync issues but sync issues with my huawei p20 lite.
Since I sync it again with my previous phone which is a Samsung Galaxy S5 neo it does sync and I rarely have problems

Katrien Berckmans
Katrien@heyvaert.org


Outlook voor Android downloaden

[Ze1]

Mine seems to have trouble with Bluetooth so if I unpair it then go and reboot it it seems to sometimes work. I have to do it in that sequence. Unpaired.  Reboot the phone and reboot the Versa. We need a firmware upgrade to deal with Bluetooth issues.

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[queenslayerb]

I was finally able to connect it after restarting my phone.... again this should not be necessary every time I try to sync the device, which it appears to be.  The excuse 'well you finally got it to sync didn't you, case closed' does nothing for the effort I had to go through to get it to sync.   I am wasting hours trying to get this device to work the way it should work automatically.  

[queenslayerb]

I have tried that multiple times.... it worked once..... I Had to disconnect the device, uninstall the app, reinstall it, restart my phone, and then it would finally reconnect. All this troubleshooting for a toy is ridiculous. 

[Jogoldby]

Hi
I have tried all of this before and nothing worked. I contacted customer services and spent a good half an hour on the phone and we managed to get everything synced. However tonight at 8pm I noticed it wasn’t syncing again!!!! I have gone through everything AGAIN you suggested and still nothing!!! I am absolutely frustrated and annoyed that a Fitbit is supposed to encourage you to exercise keep fit and move, all I have done since I purchased this is sit in my backside trying to get the **ahem** thing to work!!!! I will be calling in the morning to get the return paperwork!!! I would NOT recommend this device to anyone!! After paying £200 for this I would expect it to work properly without users having to go through all this!!! Very disappointing!!!! I have been a customer of several fitbits over the years and have favoured these over other similar brands, not anymore!!!!

Sent from my iPhone

[Farmlife29113]

I kept my ALta HR and I use it as a backup which has been pretty much everyday fo the past four weeks. They did replace mine and the battery won’t hold a charge on this one. Another replacement coming now so I will update when this one arrives and I can test it. It is quite frustrating (especially after buying replacement bands for the Versa). I hope you get a suitable resolution! 

[Roseberry]

I continue to do all this and have since I got my Versa a few weeks ago. I've had a number of other Fitbits and there was no issue with syncing with any of them.  I have a Samsung S7 and this is getting to be very frustrating.

[Abbeyrosie]

I tried it all the versus sucks

[Cnynurse]

yes it does. Go apple or garmin just saying. 

[Ze1]

You are right. I hope they come our with firmware that fixes these Bluetooth problems.  If I hear of anything I'll let you know.

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[Zacharylongmuir]

It’s not working for me as well I have tried everything 

[Donna80]

After upgrading from the Charge 2 to the Versa it worked great all day but stopped syncing overnight. Restarts, on & off wouldn't fix it. All day sync and all those settings were on.

However, when I switched the device icon I noticed it was still recently syncing with the old Charge in the drawer. I think whenever I was near the Charge it connected to that and wouldn't find the Versa. After deleting the Charge it connected to the Versa.

So maybe Fitbit only reliably supports having one device added.

Hope that helps someone.

[PattieBeez]

Worked Perfect! Thank you!