Versa won't turn on

[SunsetRunner]

I went to bed with my versa on and it was at 52% battery. When I woke up, it wouldn’t turn on at all like it was dead. I put it on the charger for about 2 hours and still nothing. In the Fitbit app, it cannot detect my watch. I have tried resetting it by holding down the buttons but still nothing. Has anyone experienced this and found something that works? 

Moderator Edit: Clarified subject

[SunsetRunner]

This happened to be last week and I wrote this reply on a different post. Fitbit won't answer me, so I hope you have better luck: 

"I've called them twice today alone.

My Fitbit died two days ago, I charged it, it worked for a few hours, but would only count my steps up to 13 or 16 and then stop.  When it died again last night all of the charging in the world will not turn it on.

When I called the first time this morning (9am; 6/11/2020) they said that they were aware of the bug and their team was fixing it, but until then it may be a battery problem. It's not, but I tried the instructions for a battery drain anyway because I didn't see the harm in trying.

After three hours of charging it still would not turn on, I called them for the second time today (12pm; 6/11/2020), tried to hold down all three buttons at once and it still won't turn on. Now they're saying that because I'm 137 days out of my warranty they can give me 25% off, but can't help me further.

I've been a loyal customer for 5 years, since the original Charge and Charge HR were available, but now I can't get help because of a screwup they made? Even if they were to fix the bug in the next update how would I be able to update my Versa if I can't even get it to turn on?" 

A lot of other users have had the same problem or close to the same problem since the firmware update. It's Fitbit's fault, but they won't own up to it and now I'm expected to buy a new tracker from them.

[jeffinohio]

Mine started with just showing the logo.  I tried and tried to reset it.  Finally it acted like it was going to reset and had a strong vibration then the screen went blank and now I can't get it to do anything,

[DHGRunning]

I went to the support chat. In the end, they sent me a 25% discount (I think that's the same as the father's day discount.) I asked about the firmware problem but the support person said she hadn't heard anything about it. I have no idea how widespread the firmware issue is but until Fitbit addresses it satisfactorily, I have little confidence in their products.

[DHGRunning]

Try a support chat. I did. In the end, they couldn't solve it. But based on what I'm seeing here, this might be a widespread problem and Fitbit really needs to address it. If people keep going for support, it might force them to.

[JoyH2]

I tried support chat before posting here. That was a joke. Kept asking me
if there was anything else they needed to know about my issue! Well if I
just purchased it, it came on for 30 seconds and went off never to power up
again what else could they possibly need to know or could tell them. Wish I
could rate this crap a minus 1 star

[UncleBobby]

I really wonder if something is going on.   I've had mine a year and a half and I really like it.   It's tech and if I have to get a new one that's fine, I understand it won't last forever, but it was working fine until this last week or so.   With other people posting here it seems suspicious.  I don't want to buy a new one and have to fight with it too.

[DHGRunning]

I think it was a good product. Something's happened recently (apparently with the firmware)  and they are doing a really bad job of addressing it. I went Fitbit's Twitter support and let them know how I feel. I agree. At this point, I wouldn't replace it with another Fitbit.unless they do a better job of addressing my concerns.

[andrea_iazzetto]

So since I literally just bought this and turned it on yesterday for the first time, after chatting with someone, Tech support reached out via email and they are replacing my Versa 2. I’m curious to see if this happens again, in which case I will be returning this product. How upsetting, I was so excited to finally treat myself to a Fitbit and in less than 24 hours I’m left wondering if this was a horrible decision. To be continued.... I hope everyone continues to voice their concerns and Fitbit does something about it.

Sent from my iPhone

[Molly1031]

I’m having the same issue. I love my Fitbit Versa until today. I’d had it for 18 months with no issues. I’v done everything to get to charge. The darn thing won’t charge it’s very frustrating. I sure hope Fitbit fix the bug to the firmware or whatever is causing the problem. Very disappointing. I do not want to replace it and have the same problem. My first Fitbit goes back to the original tracker. 

[SunsetRunner]

Try hold all 3 buttons for 10s Or longer Versa will switch on. I have the same problems since Sunday, and my Fitbit app is showing incorrect data. I have no idea what’s going on but I’m annoyed atm. 

[Todd50]

I have experienced same issues with my versa -no power after all night charging- no response to buttons - no home cannot connect with watch for updates - screen coming on intermittently. Daughter has one too and her watch would stop vibrating... Ugh!!! So frustrated.  Have had watch for 18 months and though I was making a quality purchase. I loved my versa when it worked and am missing it.  This discount needs to be significant enough for me to risk purchasing another Fitbit product as my confidence in this product is dropping based on all this posts.  Good luck on finding a suitable replacement that is reliable...

[MarreFitbit]

Hi everyone! 

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you have just joined this thread, please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

Though, if the steps provided in the post don't work but you have either the Versa 2 or Versa Lite, I'd recommend performing a Factory Reset as follows (note that when doing a factory reset you'll need to reinstall any apps on your device after, and if you couldn’t sync your device, then any data on the Fitbit device will be lost from the last time sync until now):

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

On the other hand, I understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[SunsetRunner]

Thanks for the reply.
Nothing has worked to restore my Versa I talked to tech support via phone Told I need a new Versa.
18 months in service and Stopped with no warning.
Per tech support Firmware is the cause of the malfunction.
Apparently based on the thread multiple owners are experiencing the same issues this week.... Fitbit has a problem and needs to step up and take ownership and stand behind their product.
Fix the Firmware and Replace the defective product.
Based on their current response I will not purchase another device from Fitbit or recommend the products.

Sent from my iPad

[SunsetRunner]

I am really not thrilled my device is now fried. I saw that the firmware update was available through the Fitbit app on my phone, but it kept failing and wouldn't complete. It's not fair we're stuck with a useless device now.

I loved mine, but I'll be hard-pressed to purchase another after this, even with their discount offer.

[SunsetRunner]

Yeah, my last post 5 minutes ago calling out Fitbit to stand up and recall, replace the devices they destroyed was taken down by Fitbit.
I will not purchase any Fitbit product in the Future.


Sent from my iPad

[UncleBobby]

Your previous post said missing Firmware updates was the issue (it was deleted but I have a copy in my email).

I never missed an update, but mine is now dead.

[DHGRunning]

Marla,

Thank you for taking the time to address this problem. I have been able to get my display to work for a few seconds at a time. And, as the technical support said, the Versa is fully charged. (She noted that device had synced on Saturday night.) The date on the display is Saturday night. (Though I still get an intermittent image of a red battery that says 0%)

Unfortunately, the display turned off before I was able to complete the factory reset.

I will check out the articles you sent links to later.

Thank you for responding.

David

[SunsetRunner]

Yeah, I believe that it’s the latest Firmware update that killed it.
Tech support was trying to deflect the problem by saying I missed previous updates.
Fitbit has removed my latest post because I called them on the issues and told them to stand up and replace the products that they disabled.


Sent from my iPad

[SunsetRunner]

Thanks everyone for commenting. I just talked with Customer Support and unfortunately nothing could be done for my current Versa. They gave me a 25% off code to purchase a new device. I purchased my Versa a little under 2 years ago because this same thing happened to my Blaze. I will not be using the 25% off as I will most likely have to purchase a new device 2 years from now again, as I see this is a recurring pattern. I hope everyone else has better success than me! 

[UncleBobby]

For me, this is the big question.  If these trackers have an 18 month/2 year lifespan, maybe my battery was weak or something and this is a coincidence, then that's fine.  The firmware updates and wifi connections have not been great since the day I bought my Versa.

There is some noise around this, but there have to be millions of these devices out there, and 50 or 100 people on the forum complaining isn't a huge number.   If there were a significant percentage of these failures due to a firmware update it would be everywhere.