Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Rwcversa]

This issue seems rather widespread as you read posts on social media and here. I think there is something wrong with their last firmware update. 

[MarreFitbit]

Hello @ebebante, welcome to the Community Forums. I am sorry to hear that you went through that situation with your watch. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Hi there @Rwcversa and @Staci1023. Thanks for the details provided in your post, I understand where you are coming from. 

Please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

I'll be around. 

[Staci1023]

This is exactly what I think. Never had a problem. It is taken care of. During the update I saw random things like measurement conversions. Products this expensive should last longer than a year or two.

Get Outlook for iOS

[Rwcversa]

I have done all the troubleshooting tricks...this thing is dead. Very disappointed. @MarreFitbit 

[Mrrao_D]

The best answer so far and works as a charm

[Staci1023]

Same. Nothing at all. No lights. No logo. Nothing.

Get Outlook for iOS

[MarreFitbit]

Hello @Staci1023, I'd like to give thanks for the feedback you've provided towards our product as it helps us to keep improving. Please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

Hello @Rwcversa, thanks for the update. I understand where you're coming from. I've seen that you contacted our Support Team yesterday and they tried helping you. Since you exhausted the troubleshooting steps with no results, they offered a discount as your watch was out of warranty. For more information about the outcome of you case, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

Hello @Mrrao_D, I'm glad to hear that your watch is now working. I'll be around if there's anything else I may do for you.

[ebebante]

Not really, I'm out of warranty I'm on my own on this one.

[MotherColleen]

Tried this too - and yet  nothing.  Mine had power to start buy not syncing. Then I tried to do a restart and now I have a black screen.  Won't turn on or wake up from a deep sleep

[Rwcversa]

@MarreFitbit I guess I am out of luck after you have taken my money and I have a useless device.

[Missys455]

What worked for you?

[ebebante]

I should mention though, that while the watch is dead, black screen it was
still syncing so I wore it. It's still reporting my sleep and stuff to the
phone. So even screen is dead, it's still reporting.

--


* Pay attention to your thoughts, because they become words. Pay attention
to your words, because they become actions. Pay attention to your actions
because they become habits. Pay attention to your habits because they
become your character.Talmud. *

[Marji12E]

Hi Marre, I've got the same problem with my Versa fitbit too. It has a black screen since charging up a couple of days ago and I've tried all of the options suggested in your posts as well as suggestions from other users. I can get a green flashing light at the back if I rub it, but no matter how long I hold the buttons there's no sign of life.

It does still seem to be syncing with my phone and the phone shows that the battery is 98% charged.

I've had my Versa for about 18 months and for the price would expect it to last much much longer. In my view my Versa is no longer fit for purpose. Despite the one year warranty under the New Zealand consumer guarantee law I'm entitled to have the fitbit repaired, replaced or get a full refund so I'll be visiting the shop where I bought it from tomorrow.

[Alex75000]

happened to two of my devices (a charge 3 and a Versa, all of which are still dead)

tried resetting, factory resetting,  letting the charge die out and recharging, nothing works. Screen stays black but the tracker seems to vibrate and the backlight still works

I have a versa 2 on my wrist now and am scared it’ll happen as well.

This is quite clearly planned obsolescence and if the only fix Fitbit provides is a 25% rebate, it tells you even more about this fraudulent practice.

If Apple got sued over it, so can this trash of a company.

When my device dies out and you still don’t have a fix (which is obviously happening in the next 6 months, when my Warranty expires), never again am I wasting money on your company.  My gosh.

[MarreFitbit]

Hello everyone! 

We're sorry to hear that you went through that situation with your Fitbit Versa smartwatches. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again so they can provide you a better explanation of this situation as per your individual case.

Hello @Marji12E, welcome here. I understand where you're coming from. Thanks for your time and efforts in troubleshooting your watch by following the steps provided in the forums. Please let me know if you need further assistance after visiting the store where you bought your watch from.

I'll be around if you have any questions present. 

[stratcat250]

Where are these buttons? Mine only has one on the side. It's been dead for two weeks.

[KH.405]

Tried this solution- sadly- did not work. Still black screen, no green light, no charge, no response. Totally disappointed.

[Staci1023]

Exactly. I have always loved the brand. Had this exact conversation last night. They offer 25% the new watch but I just can’t support the company if this is how they treat customers. I don’t want to switch to an Apple but I have no choice. I literally watched mine updating and shutting down all together. It was 100% Fitbit’s doing, not mine.

Get Outlook for iOS

[DeonC]

Having the Sam issue. Tried the factory reset but no luck.

[Rhavvyn]

I purchased my Fitbit Versa 2 last Nov 19, 2019. Absolutely wonderful, and no complaints. However, I noticed that the screen face wasn't working this morning, and it's just a blank, black screen.

1. Thought that maybe doing the manual reboot would work. The Fitbit did the standard vibrations that indicate it's going through a reboot, but still a blank screen face. 

2. Put it on the charger, but still no screen showing me the percentage of charge it has, or even that it is charging.

3. The Fitbit app on my phone is showing that the app is updating my daily progress, including my overnight sleep and my step tracker is up to date as I write this. The app also shows that my battery is at Medium. That leads me to believe that the Fitbit itself is still working, just not the screen.

Does this have anything to do with the recent update, just out of sheer curiosity? I find it hard to believe that so many people are having the same issue at the same time.