Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Michelleohio]

I had issues beginning in March.  I heard two different versions.  One is a problem with the update and the other is that there is a problem with the program.  They might both be related.  I would suggest contacting customer service and follow through with their directives, but if it doesn't fix the problem, tell them your watch is under warranty.  If you get the same model, they will send the face for free and you will need to use your strap and cradle.  You could also get a different model for half price.  I had to go through two watches before I got my current one.  It has been working well for the past five weeks.

[Tonintx1]

Thank you 😊 this worked for me.
I had the exact problem, woke up to a dead Versa, put on charger for over 8 hrs and still dead. After it came back to life, it took a few try’s to synchronize clock.

[MarreFitbit]

Hi @DeonC and @stratcat250. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I've seen the majority of you have contacted our Support Team, so my best recommendation will be to keep the conversation with them as they'll know what the next step to try based on your warranty status and your specific issue. Discounts and replacements depend on tracker model and other factors. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

I'll be around.

[Sheri_Here]

I'm having the same issue - left the versa charging overnight, the next morning it was very warm, and it won't turn on. Holding down the buttons doesn't do anything. There is no response from the device.  I tried the 10 second reset, that didn't work, so I searched here and found the "best answer" said to hold all 3 buttons for 3 minutes, which I also tried to no avail. ☹️  Very sad to not have my fitbit!

[MarreFitbit]

Hi there @Sheri_Here, welcome to the Community Forums. I'm sorry to hear that your Versa is still not responding after the steps you've done so far. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[KH.405]

Great thank you. Appreciate it.
Karin

Sent from my iPhone

[Alex75000]

Get ready to receive 25% off on your next purchase because they’ll push you towards another device.

[ConnyVC2809]

They have deleted several of my posts already, I am just waiting to hear
back from them on my device before I proceed further

[PappyTrimble]

That's what Samsung did after they bricked my Note 4 a few years back. Best phone I ever owned. Still looks brand new to this day. I haven't and will never buy another Samsung. 

[stratcat250]

i received a new watch under warranty. I hope this one lasts longer.

[Crabfit]

Fortunately for me 3 seconds seems to have worked. Also this got me to reach out to the community 😆 Thanks

[z-z-z]

Seems like the Versa model is self-destructing shortly after the warranty. My wife's Versa (December 2018 Christmas present) has the black screen of death on June 30, 2020 (like a lot of posts here), thus beyond the 12-month warranty. One of the sensor windows on the back (far left when oriented with the charge contactors at the bottom) has telltale green copper oxidation indicative water damage (see attached picture). I contacted Fitbit and looks like the only option is the 25% discount at their store. My Versa has serious scratches on the face after using it about 8 months that I contacted Fitbit about while it was in warranty and nothing was offered to resolve that.Versa's left sensor looks wet

[MarreFitbit]

Hi everyone. 

We understand and respect your decision regarding the 25% our Support Team previously offered. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Our warranty provides replacements for devices deemed to have a manufacturer's defect within 365 days of purchase and please trust that Fitbit's mission is to empower and inspire you to live a healthier, more active life. We design products and experiences that fit seamlessly into your life so you can achieve your health and fitness goals, whatever they may be. This is also the reason we tried to check for the possible options that we can provide you based from your warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Let me know if you have any questions present. 

[Staci1023]

They offered me the 25% too. No thanks. They know there is a flaw and don’t seem to care. I will no longer purchase Fitbit. When my old Ulta dies I’m switching back to Garmin.

Get Outlook for iOS

[Alex75000]

Or you could. You know. Not brick the device after 16 months of usage with a « new firmware update ».

but who am I kidding?

I’m at bestbuy right now. Never again with this brand

[MamaccBitFit]

My device was under warranty. It was replaced. 

[TanyaSnook]

Tried this praying it would work - it didn't.  Contacted customer support and they said sorry warranty is expired but here is 25% off.  For what I paid, this should work much longer.  Will be looking at other fitness trackers now.  I have been with fitbit for a very long time (since their first tracker).  I am very disappointed in the decreased quality over the years.  I really liked the versa, but can't justify the price when it doesn't last.  Any other suggestions for good trackers?

Customer service told me it is an anomoly in a very small number of devices - wonder if they have read the forum?  Been with them a long time and this will be my last purchase - makes me sad because I really liked my versa when it worked.

[Chikagrace]

I feel the same. I wasn't offered 25% off. They sent me an email to check
charging cable and shut off notifications.
My battery dies within 8 to 10 hours. Everything is turned dim and sont
jabe notifications turned on
I have been looking at the Samsung active 2. The 3 is releasing soon as
well.
I was fitbit loyal since the first one. It frustrates me that they wont
make it right.

[TamzinKaymaz]

I am sad to say I have given up with Fitbit.
I was on to my third replacement and just wont do this anymore.
It spend far too much time off my wrist.
The country I live in isn't well supported by Fitbit and I had to pay twice to return my device to the Netherlands.
That postage wasn't refunded.
Last time took 2 months to get the replacement. Which of course will very likely break.
I was sent a refurbished replacement.
So I have had a Garmin Venu for around two months now and I will not look back.
I want a fitness tracker to help me achieve my goals, not frustrate me.

The Versa is excellent product but has a serious fault that is being glossed over by the looks of this thread.
Never again.
Sent from my Samsung Galaxy smartphone.

[MarreFitbit]

Hi! We understand and respect your decision regarding the discount our Support Team previously offered.

Please know that when a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Let me know if you have any questions present.