Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[z-z-z]

Last week I posted that my wife and I both received Versa units for Christmas 2018 and that her unit would not turn on (I added a picture of the corrosion on a sensor).  Guess what:  my Versa stopped working 2 days later. 

Based on my experiences and those of others on this thread, and my training as a Certified Quality Engineer through the American Society for Quality, the Versa seems to have an average lifespan of 18 months when used daily. 

If others look at the YouTube video of how to replace the screen, it becomes clear that the seal is the weak point since it is only attached by adhesive. 

In summary, the Versa is a disposable. 

[MarreFitbit]

Hi there @z-z-z, thanks for stopping by. I am sorry to hear that you went through that situation with your Fitbit Versa smartwatches. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Let me know if you have any questions present. 

[ConnyVC2809]

There is a difference between uninterrupted, error free and completely non
functional. The error most of us here are complaining about is not error
free, but complete turn off. I have purchased several fitbits (and they are
clearly not perfect) but one, completely turned off, it is not functioning
at all, which is quite different than functioning with errors

[Chikagrace]

I was offered the 25% off.  Howeve . I can get the same Fitbit at Costco for the same price as their discount.

I will continue using this one and charging it daily until I can save up for the Samsung watch. 

I was super loyal to fitbit until this. 

It was purchased Christmas of 2018.  I cant afford to buy a new watch every 18 month . 

[Crabchuk]

I just experienced this and the reset procedure got it up and running again.  I just thought I'd share the details of my experience to possibly help Fitbit determine the root cause.

I took off for a bicycle ride with 23% battery.  I used the screen always on feature.  About 35 minutes into my ride, I had assumed it had just gone dead.  I placed it on the charger and when I retrieved it today for another ride, it would not turn on.  After performing the reset, it came on, but only showed 12% battery.  

So, whatever caused it to crash and shut down (heat, sun, code error, etc.) also caused the charging logic to fail.  After the reset I placed it back on the charger and it now shows charging.

[Marji12E]

Thanks everyone for replying to my post. I took my Fitbit back to the shop I bought it from and found I had paid for an extra warranty. They determined repairing the Fitbit wasn't worthwhile so gave me a full refund.

[Jenel79]

How do I fix it if I tried these steps and it still doesnt turn on.. Please someone offer some insight!

[Arpitha22]

Even I have exactly the same issue. I have charged the versa for long time and it isn’t turning on. Holding down the buttons didn’t work. Please help me resolve  the issue. I really enjoy this device 

[Megsteve90]

thank you sooooo much! I started to panic when I ran my fit bit to 0% and it wasn’t charging in its cradle! I cleaned it the works but came across your post and held the 3 buttons down and boom up and way thank you ever so much!!!

[Michelleohio]

Marji, I am glad you were able to get your money back.  I've given up on Fitbit.  I bought mine on May 21, 2019.  It worked great until March, when I had problems with syncing.  I wasted too much time trying to work with customer service since it would be okay for a few days and then not work until rebooted.  They finally sent me a replacement in April that worked for one week before dying.  I was sent a Versa II for the next replacement.  It worked from May 7 through July 21.  I charged it the day before, but it was dead in the morning.  I charged it but it died again by the next day.  I called at 5:30 a.m.  To test that it was the battery, I had to charge it to 100%, sync it throughout the day until it died, charge it again to 100% and then call them.  I did.  The person confirmed that it was the battery, but told me that since the warranty expired May 21, I could only get a 25% discount.  It did not matter that I had problems since March and that the first replacement lasted only a week and the second for about ten weeks.  I'm done.  I will keep charging my watch as long as I am able, but I'm going to be looking for another brand this weekend.  I submitted a product review and told people to check out the Community page for fitbit before making a purchase.  I also went to the store where I purchased it and told the manager to check the page too so that she could be informed of the problems people were having with fitbit.

[GalenHill]

Thank you! Fitbit needs to deal with this! How frustrating for you. I
know...

[Michelleohio]

I just wish more people would try to inform potential buyers of the problems before their money is invested.  I've informed the manager of the store where I purchased the fitbit to read the Community pages and I also wrote a product review stating my problem and encouraging people to read the pages.  This forum is the best example of the extent of the problem and shows that it is not just one or two people getting a lemon.  I'm also writing a letter to Fitbit's CEO, James Park, because it is not fair that only line workers get to hear the frustration of the customers.  

[agibbons14]

You just need to Sync it to your app if the clock is wrong. 

[Michelleohio]

Yes, That is how you sync it, but the problem is that this seems to get worse as time goes on.

[Michelleohio]

So glad that you did take it back to the store and get a full refund!  I might suggest that you post a review of the product on the store's website so that potential buyers know what you experienced.

[JoeMarshall311]

I am currently having the exact same problem. What can I do, or is my Versa done for?

[darlisamead]

Exactly!!!! I called the support team, they attempted to help me troubleshoot; when that didn't work they checked on the warranty ("outside the scope of Fitbit's warranty terms") and offered me a "discount" on a new Fitbit. The customer service representative also said we haven't had many people with this issue. REALLY? there's a whole forum about it that dates back to 2018!!!! Why should I invest in a new one, when the one I have just stopped working and Fitbit doesn't even want to figure out why/how it malfunctioned. 

[Staci1023]

Same. I asked if I could send mine in to be fixed and that isn’t an option. They want us to spend 200$ on a new one. Not happening. It’s sad. I have been a Fitbit user for years. Now I’m switching to a different brand.

Get Outlook for iOS

[GalenHill]

This has been going on since 2016. I hoped Google would change it when
they bought Fitbit.

[akritikaur]

Thanks. Had been facing the same issue since morning. Searched for solutions over the internet, but, nothing worked. This post helped and my versa is working properly now.