Versa won't turn on

[eyadqarooni]

Last night I left it charging because the app was showing battery low and today I am trying to turn it on and nothing is happening. Anybody is facing the same problem?

Please help!

Moderator edit: subject for clarity

[Wyoming101]

No this is not a dating site. Don't email again

[GalenHill]

So sad as I loved my Versa. What did you replace it with? Btw thanks for
all the info!

[Wyoming101]

They replaced it with a versa...I'm still looking at other options.
Definitely different brands

[Anne_136]

The same thing happened to me. I put my watch on charging at night and next day morning, the device was warm and screen was dark. I tried to restart, cleaned the back of the watch but nothing worked. It was 5 days before my warranty expires. I was busy and couldn't reached out to Customer care earlier. I reached to them 20 days after this issue. By then, my warranty expired and they didn't offer me any replacement. They did offer me 50% discount on selected products but I don't want to spend another $100-150 to get a new watch. I wish they had some service center where they could repair it. I'll have to depart from my fitbit Versa and I would no longer be using any fitbit products. 

[Wyoming101]

I don't blame you. If they wouldn't have replaced mine I would have fight
it until they gave me one.

[GalenHill]

So sorry. This company is getting a bad name!

[Dorislee]

Mine just died again. 3 times already! Sigh.

Sent from my iPhone

[GalenHill]

How old is it? I am sorry. So frustrating.

[Wyoming101]

You put a product out not is not reliable. Then pick and chooses who
received a knew one....yes you'll get a bad rep

[LR222]

I’ve had the same issue. I followed all of the instructions to turn off (2 buttons) as well as reset (all 3 buttons) and my Versa is still unresponsive. Anything else I can try?

I am lost without my Versa.

Background: I charged it two days ago. I took it off the charger and it was very hot and unresponsive- black screen, no lights on back. I’ve been trying to troubleshoot since then but haven’t had any luck.

[MidnightAmbtion]

The thing is after you'll still get issues.

I got a new one and now none of the side buttons work.

Bin it, ask for a refund

[Wyoming101]

Welcome to the issues that everyone else has had. If you have the black
screen then it's dead. Nothing you do will make it work.

The only suggestion I have is call the 800 and talk to a manager. The more
complaints they have eventually they will have to do something. You may or
may not receive an replacement.

Just remember the versa is a materialistic item. You don't need it to live
your life. Do research to find another brand.

[Wyoming101]

I won't either. Fitbit knows this is a money making product. Once their
sales go down maybe they will finally realize they need to fix the problem

[Rtaylor716]

I am sad to say that I am having the same issue. Yesterday the screen went black, so when I went home I charged it over night and tried to turn it on this morning. I had no luck and the screen is still black. I looked on the forum and a solution was to hold down all the buttons for three minutes... No luck. I am very upset after reading all comments of no solutions or help. I love my versa and hope someone can help me.

[Dorislee]

Yup. Same issue. I had my Fitbit replaced twice already. This is my third one and it has died on me. I think I’m giving up and switching to Apple Watch. Sigh.

Sent from my iPhone

[Rtaylor716]

Thanks for the reply, sad to hear it happened to you so many times. I hope
the Apple watch works out great for you, but we are Android users so that
isn't an option ☹️.

[Wyoming101]

Unfortunately your Fitbit will no longer work...it's dead. The only
suggestion I have is call the 800 and see if they'll give you and
replacement. The more complaints they have eventually they'll have to do
something.

In the meantime, research other brands.

[katiemacny]

Anyone else notice the moderators and lordsnooty have abandoned this chain. They can't even pretend anymore.

[Wyoming101]

Yes...we just want what we paid for...if the product is not working
correctly by a number of people just fix it or return the money

[Anne_136]

Yes, the worst customer service experience I’ve ever had in my life. I don’t know how long they’re gonna go with this mentality.