Allow us to move or delete Cardio Load prompt

[BonBon7]

There is a new Activity called Cardio Load on my home page and I cannot move or delete it. I don't care about it. I want to see my Steps on the top of the list and now I can't see them because of this new Activity and the size of my iPhone mini. This is ridiculous.

Moderator Edit: Clarified subject

[Ncdrew2]

I know everyone who has commented here really despises the reminders and messaging. But I looked at the list of requests and we are #12 (ranked by number of people voting for a specific change or request). The top ones have thousands of comments and this topic has less than 700. So I don't think anything is going to happen for quite a while, if at all. The only way this is likely to get elevated to an action status is if MANY more comments are logged in. So complain away! My latest complaint is that I took a trip to NYC and walked A LOT. I logged many miles of steps for three days. The app screamed at me for days to rest, I was supposedly in danger of getting hurt. After I slowed down for a few days the messages told me I was at risk of undertraining. Haha. Brilliant.

[Meg8987]

I agree with everyone here! I cannot believe it's been five months since the original comment was made and still no action has been made on FitBit's end. This is clearly a feature users want the option to remove. The suggestion to ramp up activity levels to "get back on track" even after days of heavy exercise are persistent. For anyone receiving these type of notifications that don't know how to listen to their bodies, these notifications can be dangerous. 

[LZeeW]

I turned this feature off.  I don't want to use it.  I deleted all old cardio load data.  I don't want or need multiple daily pop us for a feature that I don't use.  Make it stop.  Make this a priority.

[Dee95]

I get told I’m at risk of over training and should rest, immediately followed by you’ve been doing really well recently were increasing your target. Make you mind up which is it? 
ordered myself a new smart watch because I just can’t see it getting sorted and so very fed up with the unrequited pop up. 

[zoezoezoe]

Hi @LizzyFitbit - how long do feature requests typically stay at this status? It looks like there are many requests that have been “under consideration” for several years.

I’m pretty confident that no Fitbit features take several years to develop so why aren’t features moved to “not currently planned” if they’re really stale and haven’t ever been moved to being worked on? Or phrased differently why keep a really long backlog of items that you’ll likely never launch - it feels a bit misleading to users if it’s hard to infer from the “under consideration” status if a feature will ever be worked on?

[CoCoLove10]

Still getting these notifications after REPEATEDLY disabling, and going so far as to regularly deleting cardio load data.

My watch is now giving me body responses from just opening the Fitbit app. 

 

[SunsetRunner]

So it's getting worse??

[Whatakik2]

I HATE that Ready to Hit your target today!!!! PLEASE GET RID OF IT!!! First it's telling me I'm overtraining when I'm not, then I'm undertraining when I'm not. Is this run by AI??? It is so incredibly annoying. Please moderator, tell me when it's gone.

[PersonHuman]

Seriously Fitbit, get out of here with this. Do not tell me first thing in the morning I’m under training when I’m sore and can’t move. These messages are stressing us out. 

[emda271]

Allow users to permanently disable cardio load prompts
It is absolutely unhinged that there is no way to turn this nagging prompt off. It is frequently flat out wrong, and it blocks what I actually want on my Home Screen. It even comes back repeatedly after closing it whenever the app refreshes. Let us disable it permanently.

[GrahamStr]

There must be an option to remove the Cardio load notifications.  I have no idea what they mean and they are driving me nuts.   They serve no purpose and should be removed.

[LizzyFitbit]

Hi @emda271. Thank you for your product feedback about being able to delete the Cardio Load prompt on the Fitbit app with us! We've found a similar request and merged yours with it. You can find it here. Please vote on the existing thread to help us track interest. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

[old_ultrarunner]

Yes, please allow us to remove the “ready to hit your target” notifications! I’ve been running ultramarathon trail distances for decades (yep, I’m getting old) and began using a Fitbit about six years ago to track activity and cap it so as to keep from overtraining and getting (more) stress fractures in my feet. The cardio load algorithm is deeply flawed. A training program should operate on a long term basis with cyclical rises and falls in activity to allow muscle recovery, but the “you’re at risk of <<undertraining, overtraining>>” messages appear to be based on the highest level of recent activity, so if you do a once-every-two-weeks long run, you’ll be informed for the next week or two that you’re undertraining if you don’t then go for long runs again…and again…and again. There’s also no way to implement an every-other-day training schedule, and the heart rate measurements and estimated load measurements are inaccurate (my simple Fitbit sometimes gets my heart rate wrong against other heart monitors, and in addition, it has no altimeter, so it misses things like gaining a couple of thousand feet in altitude while running. With measurements like those, the app has no business estimating a cardio load for an activity). Being unable to turn off the chirpily incorrect messages is aggravating even though I know they’re wrong, but it’s even worse—irresponsible and even dangerous—to force this flawed algorithm on potentially naive users.

[epresco]

Agree that Cardio Load is a load of hooey. At best it is fickle - after a big week working out I am "overtraining" but if I take a day or two off - or god forbid get sick I am "at risk of undertraining". I also am told that twenty thousand steps and a three mile run with scores me a cardio load of 70 when I "need" to be reaching one hundred to one hundred thirty. It's bonkers. At best it is uninformative and at worst it encourages dangerous exercise habits or greets me with a shameful scold that I'm not doing enough. And, even when I do hide the load the **ahem** banner comes back every time I check the app. I hate it - this is the first thing in ten years that is making me consider quitting fitbit and moving to an apple watch. 

[SunsetRunner]

You are not alone! 

[LadyBel]

I've tried to delete Cardio Load data several times, for months now, to stop it appearing in the app, but it keeps popping up. 

This "Cardio Load" concept is harming me. It is making me feel terrible and demotivated. I don't want to see it at all. So much so that I am now researching which tracking device I will replace my fitbit with that also has no or minor affiliation with Google. I don't want to support companies that ignore me and others when we tell them they are causing harm. I encourage other users to start thinking about a change, too. 

[SunsetRunner]

Apparently, you're not the only one!

[CoCoLove10]

You have to file an official complaint. (And get the # to document) Our comments are doing nothing here. 

[SunsetRunner]

It would help if you provided instructions on how to file an official complaint. I'm sure there are many who would be willing to do that!

[CoCoLove10]

Go to “Contact Us” in the Fitbit Help Center. Fill out the form to be connected with a member of the customer care team that will give you a case number to reference.

https://support.google.com/fitbit/gethelp?sjid=2043273529407629257-NC

[Tomdub]

Get rid of the cardio load prompt. It is trash.

It was better before.

Moderator edit: Clarified subject

[SunsetRunner]

Submitting a ticket just resulted in a link that sent me to an answer that "it's not possible."  The feedback shows almost 800 upvotes to turn this feature off.  No action by G.  Useless.  *sigh* 

[LizzyFitbit]

Hi @Tomdub. Thank you for your product feedback about being able to delete the Cardio Load prompt from the Fitbit app with us! We've found a similar request and merged yours with it. You can find it here. Please vote on the existing thread to help us track interest. To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

[Thinlatinmoose]

All this!! It is so triggering I am sure it is actually harmful. How can
this be ignored?

thinlatinmoose

[shsoga]

not sure what the point is of posting on here because Fitbit are clearly not listening to anybody. So many people hate this feature and yet it still persists.

I have been very ill and it is hard enough knowing that my fitness is slowly disappearing and there is nothing I can do about it without the patronising, sanctimonious snubs every morning from Fitbit that I am “undertraining”. 

Thank you Google for making a very difficult period in my life even harder