Fitbit app - Food Fitbit App Deleting Food Logs Immediately

[Elijen]

I was trying to log my food today and it will not show any food when I put an item in. It will also not show anything in the database when I scan and I know those items are in there. Please help. I have a sense 2 and an apple

[MaggieB20]

It seems to be working now. 

Canada, Android, Samsung Galaxy S24, all apps up to date.

[kdvana]

working on Android now

[Eviah]

Mine did too. There had to be a glitch in the ap.

Evia Hodge Lakeside Properties

[Rtkat3]

Yes it was a glitch in the app.

[sec0412]

So is mine

[Guy_]

Hi @Cynthia.shaw185 - there was a general problem at Google which should now be resolved, if not post again.

[kdvana]

Try again. Now working on my Android

[Lmaty]

Mine too.

[Gamatz]

Mine appears to be fixed too. However, the chat rep I talked to originally said they were rolling out an update fix by next week, not everyone would get updates all at once. 

[Dwemm55]

Me, too. So far!

[ACBlue]

Ah great I'll try it later.

Thanks

[Cynthia.shaw185]

Thanks it is working but I am not able to log food for December 5th. Any
hints about how to get into that day?

Cynthia

[Guy_]

@Cynthia.shaw185 - try swiping off the Fitbit app, and in Android clear the fitbit app storage cache and force stop it.

Then try again.

[icewarnerd]

Everything seems to be working again on my iOS app! I’ve successfully been logging for the last day and a half. Thanks to the devs for addressing this!

[Nomadia]

Hello the issue is fixed but why is it no longer showing calories left to consume? It is showing "daily calories goal" underneath the calories in and calories out number now. This issue happened at the same time this food log problem happened. When will this be fixed?

[Kritter9818]

Mine is working today Saturday 12/6

[Pvman]

The issue resolved itself, it must be a network glitch

[Laurenk65]

So sorry.
Anyhow looks like it got fixed yesterday

[donquijotedlm]

My app is now tracking food. Thanks for getting in that and getting it fixed so quickly

[Rosey12345]

Back up and running. Thank you tech team.