Experiencing skin discomfort, irritation, or wrist pain?

[FitbitCommunity]

Welcome to the Fitbit Community Forums. 

If you're experiencing any discomfort while wearing your Fitbit device, it’s very important to review and follow our wear and care tips. Most customers are able to wear their device without discomfort when following the wear and care tips.

If you continue to experience discomfort or your device feels hot, contact Customer Support.

[Suerue99]

I’ve been having electrical shocks on the hand that I wear my FitBit. Is there anything that could be causing it?

[FatimaFitbit]

Hi there @Suerue99!

A warm welcome to the Fitbit Community!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

@Koreatha Thanks for bringing this to my attention, and I'm sorry for the experience that you've had. I went ahead to check your details and it seems you already contacted our Support team. I'm happy they're helping you, and please keep an open communication with them.

@PetiG Thanks for joining this thread and sharing your suggestions. As a friendly reminder, please make sure to share your comments in the language of the forum you're participating in, this will help us to prevent any confusion.

For anyone else experiencing something similar with a Fitbit device, I'd suggest contacting our Support team so they can look into your options. You can always review our product & safety information and follow our wear and care tips which have helped other members.

Have a good one!

[Angeleyslyndz]

Had a reaction to the silicon band and i dont where it tight 

Any one else have this issue

 

 

[LZeeW]

Hi @Angeleyslyndz.  Yes, there are similar reports by users.  The only option is to change to a different band material.

[LizzyFitbit]

Welcome to the forums, @Angeleyslyndz. @LZeeW Thanks for sharing your insights.

@Angeleyslyndz Thank you for taking the time to share these details and pictures. I understand your concern and because your safety is our priority, I'd like to get you in touch with our Support team. To request a case for you, I need additional information from you that would best be shared privately. I've sent you a private message, please check your inbox and reply back with the required information.

[newyorks]

Charge 5 will not charge and gets hot

[DavidFitbit]

Hi @newyorks, Welcome to the Fitbit Community! It's great to have you here!

We're sorry to hear about your experience with your Charge 5.

Thanks for bringing this to our attention. We understand your concern and for this reason we would like to get you connected with our Support team.

Because we need additional information from you that would best be shared privately, We've sent you a private message. Please check your inbox and reply back if you have any other questions. Soon you'll receive a message. Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[reidman]

My Fitbit Sense got hot and died, almost burned my wrist. I only charged it when it said low battery and never left it on charge, seems like it didnt matter. This was a replacement for my Ionic that they said might burn me to return for an upgrade to Sense and pay of course. Well, it seems they still have a battery issue. I guess its time to move on from Fitbit, I am sure there is no warranty. Hopefully there will be a recall like the last one but I need a watch and wont hold my breath. 

[FatimaFitbit]

Hi there @reidman!

Thank you so much for informing us about this situation. We have informed our customer support team and they'll be contacting and assisting you via email.

Soon you'll receive a message.  Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

In the meantime, please make sure to review our product & safety information and follow our wear and care tips. Most of our members are able to wear their device without discomfort when following those tips.

[Boxing_G_25]

This also happened to me, and now it looks like my skin is burning.  I have a nickel allergy and the plates falling off really exposed some materials that should not touch my skin.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the forums, @Boxing_G_25.

Thanks for bringing this to my attention. I understand your concern and I apologize for the experience that you've had with your Sense 2. Because your safety is our priority, I went ahead and contacted our Support team and it seems you already have a case created. I'm glad your case is in their hands and I'd suggest keeping an open communication with them in order to receive further assistance.