Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[AllenR2]

Darn - I’m sorry. 

You can try support and maybe they’ll sell you a new one at a discount -

Joes in Washington Is selling a glue -or they can repair 

They are finally able to  to  get parts for the Fitbit sense 2 out of warranty - 

 

[MrRoundtree]

I feel ya.  I called CS back in April and they told me that since it was under warranty they would replace it.  Fast Forward a few months later and I didn't hear anything back and I reached out to CS and they told me that they were waiting for restock, and now it is almost December.  I picked up a Garmin, and it is pretty good.  I have had FitBit products since 2014, and it is clear that they are going away, but doing nothing after you stated you would replace my product that was under warranty is unacceptable.  I would have gotten the Pixel watch because I have been using Pixel's since the Pixel 4, but you are not going to make me switch by giving me a defective product and make me switch to what you want me to have.  

[Walibi]

That has just happened to mine too and I am here looking for a solution

[Walibi]

Same happened to me. What can I do about it?

[Niecy17]

I repaired mine with an electronics repair adhesive. Just make sure not to
get the glue on the metal contacts. It won't charge properly if you do.
Hope this helps.
[image: image.png]

[Garbutt]

Hi mine has fallen off bought it 8th December 2023 

What did Fitbit do about it thanks 

[AllenR2]

I would immediately contact support.  If you bought it from an authorized merchant they should replace it or fix it -  so sorry - it’s happened to me also 

[Garbutt]

Hi

I have contacted Fitbit I bought it from Currys
Did they replace yours ?

[Barbzie]

They did Nothing! I'm still wearing it. Not sure how accurate it is. The
point is .. we shouldn't have to glue it back on or anything else. They are
knowingly selling this product that has these issues. They don't seem to
care once they received our money. That's just bad customer service.

[Garbutt]

How long have you had it ? I've had mine 11 months
They seem to last a year and then something goes wrong with them £220 watch
they are not cheap.

[Barbzie]

About the same amount of time

[Garbutt]

If it's under warranty aren't they supposed to do something about it ???

[doctorkrit]

I just got the same problem.

[AllenR2]

To All-

You  should start a help inquiry with Fitbit support -if you’re out of warranty they may give you 35 percent off on a replacement.   

I still believe they should stand by all of these - it’s a manufacturing defect -

I am a longtime user - Blaze - Sense - Sense 2

Check out this long time service company in Washington State - I’ve been in touch and they are coming up with a plan for parts and service or just  parts -

 

[AllenR2]

Here are my Sense 2s - the one on right is one I bought on Marketplace while waiting for my 35% replacement for my original Sense - paid 65 for it in May —and pieces fell off within a month  -

[dustinsrn]

One of these fell off mine and went missing can we order replacement ones?

[AllenR2]

I’m a customer like you - reach out to customer support on your app .  

[MelindaCamara]

I have the same issue with mine and it is hard to get it to charge.  And only holds a charge for ca day or two it's horrible I can't go without a watch on . What is the fix for it?

[Barbzie]

I bought a different brand. I had no choice. It started not to charge

[Brown_7]

Metal trim on back of Sense 2 fell off struggling to find details of how to get this fixed under warrenty. Can anyone assist?

Thanks in advance