Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[Nessy67]

Android user here with Versa and Fitbit Premium and exactly the same issue.

Only SpO2 and Skin temperature are recording. No BR or HRV. This started friday morning. There was nothing there.

[Nessy67]

Exactly. This is a recent issue that started friday morning for me.

[Skattyskoo]

Mines the same, I've update the app and restarted my Fitbit and it's still not showing the data.

[Marsbar56]

Same here. I'm paying for the premium to get a full month's worth of data, so hope they fix it soon. Find that HRV is very helpful in pacing myself on the keto diet 

[Tiredsteve]

I also have 2 nights (sat & Sun 26&27th June) data missing for BR & HRV.

I have deleted and reinstalled app, restarted fitbit charge 2, and reset Bluetooth…

still issue remains.  Seems to be a lot of people with the same issue these past 2 or 3 days….

[Clove6060]

Sorry did not see the date of the original post.

I any event, today is day 2 where no BR and no 

HRV.

[Klingsor]

Same for me! The last 2 days it didn't show any data for HRV and breathing rate! I guess there is a glitch in the last update?

[Lily21]

Still nothing after restarting 

[Laurus]

this affects me too. no BR or HVR data for 2 days now. Since friday morning no more data. For every day that our Fitbit Senses doesn`t work properly we should get extra days on our Fitbit premium subscriptions. Common sense and courtesy 🙂

[bumbleklutz]

I'm having the same issue. I'm on on Android. Latest Sense firmware and the latest app version. HRV and BR data are missing for the last 2 days from health metrics. Skin Temp, Sp02, and RHR seem to be working.  I've restarted watch and app. Logged out and in. Forced manual sync. Etc. So far nothing has worked.

[infinidim]

I have the same issue, no HRV or BR for the last couple of days. Mine is on an Android 11 phone - seems to be an issue on all versions. 

[Teelee50]

Same thing with mine.

[Samril]

Mine has been doing the same thing for the last few days!  Not happy!

[GmaMel]

For the last two days my HRV and BR are showing no data on my Sense. My phone is an Anroi with version 11. I've tried the trouble shooting I've found here to no avail. Please help.

[SunsetRunner]

@SunsetRunner 

I hear ya...cancelled my Premium as well with the issues of not getting the health metrics and other bugs. Found out I could live without the Premium offerings and stick to the basic functions of the Sense, if the functions doesn't deteriorate further. 

I've been content with the Sense when first received it last year. My perception is, when Fitbit was acquired by Google, performance has deteriorated in keeping Sense users satisfied with their products. 

Caveat is, this is my personal perception based on my experience.

[SunsetRunner]

Count me in with the same problem of missing Health Metrics, missing 2 consecutive days of info. 

Personally, this is driving me to look at other options for a health tracker. Not worth the stress about these bugs on the app. 

[Pippy784]

Mines the same - seems one glitch after another for the past year…. 

[clggga]

Me too no BR or HRV

[SunsetRunner]

Same thing here...FRUSTRATING 

[SunsetRunner]

Hi, I have the same issue and it has only started since app version 3.43.1 was installed, both HRV & Breaths per minute are not recording.