Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[SunsetRunner]

It just gets better! Go Google …..--
Ashenoff Sent from mobile

[eastryder]

Same here. Health metrics haven’t been working last two days. Exactly the same on my wife’s Inspire 2 so it must be Fitbit company’s problem.

[1234tas]

Same here.  Has been very reliable previously and now "no data" recorded for these two measures.  Android.  Must be recording somewhere as I'm assuming they contribute to Stress Management Score and thos still works. App problem not device.

[SunsetRunner]

Latest iOS on iPhone is 14.6. You're saying 14.2? 

Tried unpairing bluetooth between the sense and the phone, logging out of the app, and restarting the watch. The usual steps we've seen from Fitbit to address app/watch issues, data is still missing on the health metric tiles. 

Curious as to why this post indicates the best answer....

[Bobinh2otown]

Well it seems like something's broken again in the app. Haven't had any syncing issues in weeks then a new update and half of the health metrics are missing. Oxygen levels heart rate vitality. I know I'm not the only one complaining about it today on the Facebook forums. I hope it gets this right because I'm getting sick of these issues.

[eastryder]

That's right, I am getting Stress Management metrics too. When opening the app I'm getting a Fitbit announcement about some issue with Android devices. It maybe this and it they are just not aware that it impacts IOS too.

On a different issue I have a poor experience with Fitbit's support so we may wait a while till they fix this one.

[Clove6060]

Ya I’m still confused about the iOS 14.2 comment.

Makes no sense (pun intended).

[sparkles4]

I

For my sleep it was only 6 hours 

last night.  I will check tomorrow to see if I slept longer and hopefully the data will populate.

[deiG]

The breathing rate and HRV got no data in the past two consecutive nights when I had slept over 7 hours each night and always wore my Versa 3 in bed. 

This had never happened before. Any ideas?

Moderator edit: subject for clarity 

[GCLM]

I am also facing the same issue. My Fitbit inspire HR has been tracking HRV and BR for few months without glinches. But the last few nights, these readings are missing. RHR reading is still there… 

[AliceGyer]

I have the same issue but suddenly don’t see Breathing Rate or HRV. 

[taransaini43]

Still nothing, it’s been two days. Also restart is stupid as RHR and sleep analysis is working fine. Obviously some bug which @Fitbit folks refuse to acknowledge and providing no support at all. If only there was a refund option here. 

[Rachit_Jain]

Facing same issue.

[younge160]

That post was from seven months ago so that person probably found the update helped him but this is a more recent issue were all talking about now. 

[Bengelsdorff]

All compliant however not working. Can you help please?

[zsuzsimm]

I have the same problem. All health metrics have been displaying until the day before yesterday - no BR and no HRV yesterday and today. I sleep more during the weekend, and I have definitely slept more than three hours. I'm wearing my FitBit exactly how I always have. As I'm recovering from an injury, these data are providing quite an important insight at the moment.

[SunsetRunner]

For all: I waited before updating. Updated the app first (twice) then the firmware (sense) then the factory reset to give it a new start. Never had any problem with battery / sync after that. However, because the Breathing Rate Data never appeared (very very rarely) and they were not able to fix it or to list the improvements in a less generic way,  I have now cancelled my premium.@LizzyFitbit Hoping that more people will do that. 

[Voyteck]

Same problem last couple of nights. Missing SpO for Las week and last night no metrics recorded at all except temperature

[Vandis]

I have the same problem.

No BR and HRV measurements for June 26 and June 27.

I have followed these measurements since Feb 3rd when available, and never had any problem before.

For the measurement Skin temperature, however, it was missing June 26, now back June 27.

[Vandis]

I have the same problem.

No BR and HRV measurements for June 26 and June 27.

I have followed these measurements since Feb 3rd when available, and never had any problem before.

For the measurement Skin temperature, however, it was missing June 26, now back June 27.