Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[genielisa]

Same here on Android.

[sprale]

I also didn't get a sleep score, sleep stages, or stress score today. For the last several days, I've been missing HRV and BR in health metrics.

I never had a syncing problem but this started around the time they tried to fix the issue others were having.

[ChrisA1]

I cancelled premium yesterday as well. It's still active for almost a month and this morning I have no sleep data, nor do I have stress management score, and ofcourse still no BR or HRV. I thought they (Fitbit) might get better after acquisition by Google,  but it appears not.

[dandys]

no sleep score today, has been working fine the nights before, and did not change anything.

[RamonaRae]

Brand new Inspire 2. Setup on Saturday. No sleep stage last night. No bpm or Heath metrics?!  

[RamonaRae]

IPhone user

[LMich]

Android user fyi

[KarmaZ]

Same here

[Maascow]

I would like to add that even the Stress Management score didn’t come up today …. So it’s likely a systematic issue that is cascading.

[GeorgeNJ]

I am having this issue with the iOS 14.6 and Fitbit app version 3.43.1.  The HRV is showing "No Data" since Friday 6/25/21. Is the problem also is in iOS?

[SunsetRunner]

I have had it since dec 2020 and was very happy with it so far but since
the last update only heart rate and skin temp work none of the others work
and aftwr the last update my clock face chagned without me changing it
...it changed by itself and that is when the problems started

[Valonmarie]

I am still having this issue. 6 days now. I tried the above steps.

Motorola Z4 

Android 10: QDFS30.130-42-5-10-12 update 6/4/2021

[heathers027]

Yes, this is horrible and customer service is helpless. I am so frustrated.

[Franniedc]

Thanks for the helpful info

[Ucfjake]

This happened on my Versa last night too. Zero setting changes, but no sleep details after years with no issues. Must be server-side problem.

[Ben.ew]

Charge 4, fully updated app (also uninstalled, etc.) on Android 9 - definitely still broken for me. No sleep or stress last night, no HRV or BR for the last two nights. Update please?

[rbittman]

I would like to also add that just now, I noticed my watch (Versa 3) will not let me swipe to a new screen. I can see the main screen, but all other swipes give me a face asking for a code. I tried the code that I usually use and it just returns to the home screen. I agree with Maascow that this issue is cascading.

[Bckr4]

Same for both my wife and I... 

[SunsetRunner]

There is a red banner right at the top of this screen. They know about it.

[SunsetRunner]

Unfortunately, we all are Experiencing the same issue. Based on the post it
all kinds of phones. So far Fitbit has been silent on a fix with the
exception that the Premium billing is working very well!--
Ashenoff Sent from mobile