Health Metrics missing (HRV, BR, Skin temp & RHR)

[YojanaFitbit]

Hi everyone. Thanks for letting us know about this issue.

Our team is aware of the missing Health Metrics data and are working to identify a resolution as quickly as possible. Please be sure your Fitbit device has the latest firmware version. Also remember that you need at least 3+ nights of sleep data to see those details as well.

I've moved your posts to this thread so we can keep our team informed of this situation. Your patience is truly appreciated and please know your feedback hasn't gone unnoticed. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

[SunsetRunner]

What area are you in?--
Ashenoff Sent from mobile

[catnap]

I am in Oregon. I agree the Skin Temperature does look different than it did before the data went missing but at least it's still there!

[SunsetRunner]

It is a global issue. My sense is showing the same message "we ll keep trying" and I am in London, United Kingdom

[LogicalBarr]

My firmware is up to date but I still have zero data for BR, HRV or SpO2. What can we do to fix this?

[ChrisB1966]

And they are gone again, but the issue is answered so that's okay (not!).

[rbittman]

I’m in California and my data has also vanished from Health Metrics. It was present this morning. 

[SunsetRunner]

Having been in that position for 4 days before it returned, call, post and
complain. --
Ashenoff Sent from mobile

[FLGallo]

All data history for my Breathing Rate and Heart Rate Variability missing from Health Metrics (7 day 30 day and 90 day) … simply says  “ We’ll keep trying …. check back in a bit “ ….. data returned yesterday after not being recorded since June 24th and was available yesterday (June 29th) and appeared this morning but as with many others ….. now gone

I have a Samsung S9 with latest updates and a Sense with latest version of app and firmware. I know it’s more than likely a server-end problem as was the issue a few days ago but the quality of service versus the cost of this product line is VERY poor !! ….. Will definitely NOT recommend this product to anyone nor will I ever consider buying another one ever again.

[HLM126]

I’m getting the same thing and there’s literally no info showing for the last 90+ days

Sent from my iPhone

[Jskv4]

Thank you all for the heads up. Ditto, I wish they would notify us about any work on their app.

[Jskv4]

Same over here

[Jskv4]

Just checked, same problem 

[SunsetRunner]

Your not alone with that thought ! Before you decide check out on YouTube
the Qualified scientist. He reviews all like product “Scientifically” very
informative. --
Ashenoff Sent from mobile

[drod206]

Well, BR and HRV was working without manual intervention. The adjusting of
the sleep time trick is no longer working.

All BR and HRV data for the last 90 days are not showing up on the app any
longer.

Sp02, Skin Temp, and RHR however are still working without issue.

[FLGallo]

With all of the issues that have occurred since I bought my Sense in late March of this year the decision of what I should do about subscribing to Premium once my 6 month trial expires in September has been made for me.

Why would anyone subscribe to a service where you essentially are paying Google, Fitbit's new parent, for the privilege of collecting data about you? I would have considered the added "benefits" of premium if the product and/or service was consistent and stable. Paying to have my data collected and probably used by Google for whatever the fine print enables them to do with it while in return providing crappy service quality makes absolutely NO sense to me at all.

Thanks Fitbit/Google for making my decision about subscribing to premium very easy ...... 🤔😉

[Sherlls]

So, my health metric data was missing most of last week & over the weekend. I then uninstalled the app, restarted my phone, reinstalled the app, logged in & yesterday morning it showed my health metric data. Clearly I celebrated too soon as today - zilch, nada, nothing. It's really annoying me now as is this why I chose the Sense. 

[SunsetRunner]

Truth be told I’ve had the Fitbit product since December, 2013. Since
Google took over it’s been down hill. The sense is a great product if they
can get all the issues resolved and give its users a Reliable experience.
So far they have failed miserably. With all the data they collect for use
and sale you would think they would insure Reliability. --
Ashenoff Sent from mobile

[CreativeChef]

Same here was all excited it was back today. Then went on this afternoon and Breathing and HRV are gone again!!!!! WHAT IS GOING ON???

[caitieom]

worked for one day then disappeared again

[SunsetRunner]

Agreed! 

The Sense is a great product. I was satisfied with the exercise portion of the watch. Connects to GPS within 10 seconds or less, step counts in real time during exercise mode, heart rate (I think) is also tracking well during exercise. 

Unfortunate that the reliability of the app and metrics have been an issue. The hardware appears to be functioning properly, yet, with a substandard app reliability, negates the quality of the hardware. 

Results in unsatisfied customers possibly seeking other fitness tracker alternatives besides Fitbit.