My Fitbit Sense is dead

[Canuckkris]

I have had my Fitbit sense for 2 months now and it is suddenly dead.  It will not turn on and it will not charge.  Has anyone else had this problem?  It is very disappointing since it is not very old.

Moderator Edit: Clarified subject

[Tjune]

Well thanks the cable is good, I don’t mind paying for repairs if possible
coz its out of tbe warranty period.
The watch went dead for over a month after perfectly using it for almost a
year. It was new coz I unboxed it.
Then a miracle happened, I tried charging it and it went on, left it home,
when I came back the battery was done, so I charged it to 100 again, during
the night the battery was depleted again, and after that did not start or
charge again.

[Guy_]

@Tjune  - sounds like it needs cleaning or the charge cable is faulty.

But to verify you can get a cheap USB charge monitor to see where the problem is, better than abandoning a good watch.

[Tjune]

I do not want to abandon the watch I was attached to it am just very
dissatisfied & disappointed it’s not a year yet. I have used it since
August last year and boom, this happens. Well I will try clean the ports
and get a new charger and try again.
Thank You

[Tjune]

I will try another charger and see the results. I have only used it since
August 2021 so hardly a year. And by last month it was gone.

[Guy_]

@Tjune-  if you aren't able to resolve it and the watch actually IS faulty it is replaceable under warranty which is either 1 or 2 years from when you got it in August 2021.

[Tjune]

They told me it’s not. So I guess it’s my lose.

[Squallseeker]

Good tip, though I'm long past 30 minutes the one link indicates and have now passed the 60 you suggest.  When I initially put it on the charge cable it indicated 0%, but it has since transitoned to the logo. Pressing the button a few seconds does nothing... 10 seconds does blank the screen and the logo re-appears again a few seconds later and then the logo just stays there (have now also tried this off the charge cable having past 1 hr).

My issue with this is mainly that any other piece of electronics with a discharged battery can be restarted very soon after attaching the charge cable... My phone enforces a 3% charge before it will boot, but it takes only two minutes to reach that level.  Considering the phone says the Sense was fully charged just 10 days ago, and it has just been sitting on the desk since, this is pretty disappointing as I'd hoped to retry the sleep capture feature since I discovered the sleep sensitivity setting in a recent app update.  Well, it can now stay on the charge cable for the rest of the night.  I have a feeling I may need to wait several more days for it to discharge again before it can clear the fact it seems stuck during the boot... unless theres a different reset level (even if it wipes the data contents).

[Guy_]

Hi @Squallseeker - your watch seems to be charging and seems it is stuck on the logo, probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Other people have had this problem so worth looking in the forums.

[Kathyss]

Contact fitbit - use the chat function under Help. They sent me a new one.

[Tjune]

They already told me I was passed the warranty. So no replacement

[Tjune]

Hi I cleaned the ports, and its charging now, hopefully once full it will last till morning.

& I can’t seem to find alternative charging cables in my country maybe j will have to order online. 
if it holds together I will be so happy coz i really love the watch. If not I might change brands. 
thanks for your help. 

[Tjune]

Unfortunately battery drains in less than 12 hours. 

[Bloomienp]

I spoke with a representative and we were able to get to the root problem... ended up doing a reset and it's working great again.  Thank you!

[Bloomienp]

I contacted fitbit via chat call and the representative worked with me for about 25 minutes.  Ended up having to what I think he called a factory reset? Anyway,  it worked and all is well.  The person was very helpful and apologetic that I was having problems.  

[TCfender]

Did they fix it ??

[Bloomienp]

Yes they did... ended up having me do sequence of holds on the side button to do a reset of some sort and it worked. 

[Jijovcuk]

I also have the same issue

[Tjune]

I still have a problem the software doesn’t seem right.

[Tjune]

My side button doesn’t even seem to work, anymore

[dzierhart]

Me too. Mine is 2 years old so out of warranty. That charging system leaves something to be desired. I have gone through 3 of them. It was fully charged and halfway through the f day I look and it’s completely dead. Got new charger, it gets hot when attached but no indication it is charging