11-24-2020
15:26
- last edited on
12-24-2020
14:01
by
LizzyFitbit
11-24-2020
15:26
- last edited on
12-24-2020
14:01
by
LizzyFitbit
Hi
Whatsapp call do not notify on sense. all other notifications are working including normal call and whatsapp message.
Only WhatsApp calls aren't. Is this an issue with the sense?
Moderator Edit: Clarified subject and updated label
11-24-2020 17:33
11-25-2020 09:16
11-25-2020 09:16
How do normal calls notify then , can the call application be changed?
11-25-2020 10:01
11-25-2020 13:12
11-25-2020 13:12
Thanks...I am stuck with this problem. As I use whatsapp calls mostly . Earlier versa models were able to notify whatsapp calls! My partner has it. Why sense doesn't !
11-25-2020 19:07
11-25-2020 19:07
@Paromita I'm on Pixel 5, tested it and it doesn't work for me. What phone OS are you on and your partner? Perhaps it's matter of OS.
11-25-2020 19:38
11-25-2020 19:38
WhatsApp worked on my Versa. Why not on the Sense?
11-25-2020 22:42
11-25-2020 22:42
@Allaregone2day in the past (when you had Versa I'm assuming) WhatsApp call notification was displayed similarly to regular calls. now it's just a banner. At least on Android. If you still have Versa you can check if it still works as before.
11-30-2020 06:36
11-30-2020 06:36
He has the same os , Android
11-30-2020 06:37
11-30-2020 06:37
He is still using versa and his phone is Android. He gets whatsapp call notification . So is it really because of the banner thing ...I doubt?
11-30-2020 06:40
11-30-2020 06:40
The new sense doesn't notify for whatsapp calls. Wonder why has the feature been removed since we are using it so much these days. All other notifications work except for calls in whatsapp.
12-14-2020 17:17
12-14-2020 17:17
Hi @Marrrmaduke , thank you for your help and the information shared.
Hello @Paromita @Allaregone2day , thank you for informing us about the situation with the WhatssApp calls.
As our friend, Marrrmaduke already explained, the new way how WhatssApp notifies about a call, is with a banner on the phone, this is recognize by the Sense as a notification, not a call and the Versa does not.
The best place to make your voice heard is the Ideas board on our community (community.fitbit.com/t5/Feature-Requests/idb-p/features). Please take a moment to visit and give us your feedback. I'll suggest you to leave your question as a suggestion to be implemented on the Sense.
We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.
If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. We look forward to reading your suggestions.
Thank you so much for your feedback and for participating in our community!
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
12-17-2020
12:07
- last edited on
12-21-2020
09:08
by
LizzyFitbit
12-17-2020
12:07
- last edited on
12-21-2020
09:08
by
LizzyFitbit
Sense is not notifying me of whatsapp calls. It used to happen on Versa. Please bring back this feature for Sense.
Moderator Edit: Clarified subject and updated label
12-21-2020
09:32
- last edited on
02-10-2024
02:15
by
MarreFitbit
12-21-2020
09:32
- last edited on
02-10-2024
02:15
by
MarreFitbit
Hi @Paromita. It's good to see you here in the forums.
Thanks for bringing this to my attention. It's odd that the WhatsApp call notifications aren't working and just to confirm, may I know the model and OS/software version of your phone? Also, is the Fitbit app updated?
In the meantime, let's give a try to the following steps:
12-21-2020 23:07
12-21-2020 23:07
@Paromita yeah. It's the banner. Also if the notifications are displayed by WhatsApp differently on different stock android versions then on one phone it may work on another it won't. I'm running the most recent version of Android and calls won't come thru due to the banner thing.
12-22-2020 00:43
12-22-2020 00:43
Hi Lizzy, The Android version is 10 and Fitbit is updated. Ive tried the steps before that you have suggested here since I connected with support on chat as well. But it is not working. There is no setting that I've not tried changing to make this work but in vain.
12-22-2020 00:46
12-22-2020 00:46
I am not clear what it means by banner notification. Because when screen is locked and whatsapp call comes , it flashes on the whole screen like a normal call does . Not just in the top banner area.
12-22-2020 00:48
12-22-2020 00:48
Like this
12-23-2020 15:39 - edited 12-23-2020 15:46
12-23-2020 15:39 - edited 12-23-2020 15:46
@Paromita whatta cute pic! 😊 I tested again and I have a banner ie pop-up. I see the icon in notification bar but am not getting vibration on Fitbit.
12-24-2020
15:16
- last edited on
02-10-2024
01:57
by
MarreFitbit
12-24-2020
15:16
- last edited on
02-10-2024
01:57
by
MarreFitbit
Hi @Paromita. I hope you're doing well. @Marrrmaduke, thanks for your great help!
@Paromita, thanks for your efforts and for sharing more details about this situation. I've moved your posts to this thread so you can have more chances to receive help from the Community, and to keep our forums organized. As it was mentioned above, you'll need to receive a banner on your phone in order to receive a WhatsApp call notification on your Sense. Because you're not receiving the said banner, please verify the following:
Please note that you can accept the call on your watch, however you'll need to speak on your phone.