Surge not automatically synced excerise activites

[Jaffers]

My Surge isn't syncing my exercise automatically after 10 mins

[YojanaFitbit]

Hey there! A warm welcome to our Fitbit Community family @SueBa! 

When your workouts are not being recognized automatically by your Surge, you can check the following things to help your little body determine when you're working out:

1. Check Settings to make sure is turn on and showing after 10 mins. You will find the option on the Fitbit App > Account > Exercise
2. Check the tips on how to wear your Surge during workouts and in the correct hand
3. Restart your Surge a couple of times
4. You might try also changing the  recognition time to be a little bit longer to see if that helps

What is the specific activity that you're recording? Is this the first time that this happens? Hopefully this steps will resolve the issue when using SmartTrack auto-recognition, if not let me know!

I'll be around! 

[Jaffers]

Hi.

It has just happened. How do you re start the surge?
It recorded this lunch time so appears to be intermittent?
I have also noticed that my surge needs charging a lot in the last 2 weeks it's getting so I need charge everyday could this be a fault? The watch is under 1 year old

Thanks for your response
Alison

Sent from my iPhone

[YojanaFitbit]

Hi @Jaffers, thanks for getting back and answer my questions. I'll be more than glad to explain how to do restart!

I don't know if you notice, but in my previous post I add some extra information on how to perform some steps. Depending on the device that you're using they will look in a different color and underlined too. Sorry if I didn't mention it in my post. 

Here are the instructions on how to restart your Surge:

1. Press and hold the Home and Select buttons (left and bottom right) for 10 to 15 seconds, until you see the screen flash or start to dim. 
2. Let go of the buttons. 
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.  If you have trouble restarting your tracker, just hold down the buttons for a longer time; don't release them until you see the screen get significantly dimmer. 

Good to know that it did sync! Now about the battery. If you aren’t tracking runs or exercises that use GPS, your fully charged Fitbit Surge should last up to 7 days. A fully charged Surge can track up to 10 hours of activities that use GPS. Because battery life is affected by use and other settings, actual results may vary.  Cleaning the charging contacts is a good workaround for this issues. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

You can also take a look of these tips to improve your battery life later on, by doing so will help to determine if we need to do something else.

I'll be around!