help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge stops syncing every friday

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2017 09:21

‎03-24-2017 09:21

Without fail my surge has stopped syncing my activity every Friday. This seems to have started since the last update and the only way to solve it is to reboot it a couple of times, turn my phone off and mess around with my Bluetooth on my iPhone. Please help as it's starting to get a bit annoying.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-24-2017 10:13 - edited ‎03-24-2017 10:19

‎03-24-2017 10:13 - edited ‎03-24-2017 10:19

Welcome! Nice to see you around @Nicmcginty. Hope you are doing great and enjoying some healthy activities! Smiley Very Happy

 

Don't worry let me help you with that! Thanks for trying those steps, we had another update a couple od days ago, please check that you App is showing the latest. Please, also restart your phone and make sure you don't have updates. I'd suggest trying these steps to troubleshoot your Surge to make it sync again. 

 

Hope this helps! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

Best Answer
3 REPLIES 3

‎03-24-2017 10:13 - edited ‎03-24-2017 10:19

‎03-24-2017 10:13 - edited ‎03-24-2017 10:19

Welcome! Nice to see you around @Nicmcginty. Hope you are doing great and enjoying some healthy activities! Smiley Very Happy

 

Don't worry let me help you with that! Thanks for trying those steps, we had another update a couple od days ago, please check that you App is showing the latest. Please, also restart your phone and make sure you don't have updates. I'd suggest trying these steps to troubleshoot your Surge to make it sync again. 

 

Hope this helps! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎04-22-2018 13:10 - edited ‎04-22-2018 13:12

In response to YojanaFitbit

‎04-22-2018 13:10 - edited ‎04-22-2018 13:12

I have this problem as well.  However, what we need is for Fitbit to fix their products without all these work arounds and fixes.  I've never known so many complaints with regards to syncing as I have with the Ionic.

Best Answer

‎04-26-2018 09:25 - edited ‎04-26-2018 09:25

In response to StevieBird

‎04-26-2018 09:25 - edited ‎04-26-2018 09:25

Hey @StevieBird, nice to see you here. Sorry for the issues you're having with your Fitbit. You might be interested in this information regarding Fitbit Ionic.

 

Have a good one!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes